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Last year my daughter's phone was stolen cricket was suppoed to put a temporary block on it. We got the phone back. Called and to make a long long story short. They said it could not be unblocked for so many ridiculous reasons my favorite it wasn't a cricket phone. We purchased it from cricket, used only cricket service with this phone huh????? Each time i call i get someone who can barely speak English. The store service is worse! Ever since...
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1.0
#1010588
If I knew your company was like what happen to me, I would never have change to Cricket. I went in and sign up and got Escape 3 and a case for it on Febr. 13 2017 and it phone never charged up. On Febr. 14 i went to the same store and returned it. The phone I wanted was out of stock. I ask the sale person if she could call another store and she said no. The only phone they had LG Spree and I don't think it fair that I had to upgrade to a phone I...
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1.0
#1009765
I bought my phone in May for $150. SIX days later it went on sale for $50. I tried and tried and tried to get them to throw me a bone-- a little credit on my bill, anything. Nope. Now, in Feb., my phone has stopped dialing out. If I place a call, no one can hear me. The "warranty" goes like this: I can send in my dead phone for a replacement and if it looks like the issue isn't my fault, they'll send me a new phone. In the meantime, I'm...
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#1009408

Cricket Wireless Mobile Phone Service Review

#1009783
3.4
The Network Keeps Going Off Line All The Time LOUSEY SERVICE BAD NETWORK..DONT RECCOMEND THIS TO NO ONE..
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Short Review for February 06, 2017

#1003448
2.4
They *** you anytime they can
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Short Review for February 04, 2017

#1002717
1.6
Have had My phone6 days and if i want to take the piece of *** back i have to pay a fee!!! What kind of *** is that???? So that phone was recommended by them too!!
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Cricket Wireless Mobile Phone Service Review

#1001773
1.0
Why do you need a sales clerk to purchase but a manager to get refunded. When the manager never there. Lovie Marshall 225-270-2595. Very poor service.
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I added a 2nd line a year ago. I bought another phone and it cost over $140 for a $30 phone and add 2nd line. I no longer needed it so I let account be late so service was suspended. I called what I guess was Pakistan and told rep I only want primary line activated and no longer want 2nd line. She said I had to pay normal $75 two line bill to have primary number turned on and would still pay $40 next month without a credit. I asked if this is a...
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offconsumerpissed

offconsumerpissed Good luck! Let us know when you find a phone provider that offers the same deals to current customers as it does to new ones!

2.5
#1008895
Purchased two phones and new service from Cricket. Got home and phones would not ring, data didn't work and messaging was poor. Called customer service - told to be patient the tower was under repair. After a while texting improved but still no phone calling ability. Contacted them again. Rep said no reason for these problems. Confirmed 4G LTE in our area and said we are only 1.5 miles from tower. Must be the phones. Went back to store.....told...
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2.5
I liked
  • Pricing and the product
#996674
I signed up for service online with cricket wireless and selected to pay by autopay using a credit card as Cricket offers a $5 credit with autopay billing. Well my credit card was charged for the full amount-no $5 credit applied. I contacted customer service and they told me the credit card was not on the account at the time the billing went thru, yet I set up the credit card info the same day I signed up for the service. The fact that they...
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2.2
I liked
  • The
  • Website was easily navigated
I didn't like
  • Lousy customer service
#995354
I had been a Verizon customer for over 10 years but decided to switch to Cricket to try to save some money on our monthly bill. I switched two lines over in December 2016. Within one week we had to return the phone connected to the above number because the phone was “defective”. The replacement phone stopped working last weekend – couldn’t get it past the CRICKET page or even turn it off. I went back to the retail store where I purchased this...
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I bought 1gig for ten bucks because i ran out of unlimited high speed data. Yeah go figure. So trying to figure out why i had these days of exstreem usage for no reason chatting with cricket cust service with no help and they would just dissconect .so after i bought thd 1 gig as soon as i got the confermation text i got another text saying that ive used 80 % of my high speed . So back to cricket for an answer and they just end up hanging up....
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1.0
#989720
Cricket Wireless Store at address: 825 N.Main Newton, KS 67114 Seriously this place has some of the most rude people for sellers/customer service. I have never felt so insulted and disrespected by any seller/Manager of store ever in my entire life. The representative and Supervisor/Manager her name( Jennifer) were incompetent, arrogant, with no respect and never resolved the issue even she didn't try. The Manager/Jennifer of Cricket Store at 825...
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Anonymous

Anonymous Great service manager and her employees are awesome. Will definitely be back!!!!!

#986779

Contact Cricket Wireless

Headquarters Address:
Cricket Wireless LLC
575 Morosgo Dr NE
Atlanta, GA 30324
Phone:
(800) 274-2538
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Worse customer service, and warranty dept. Ever. I have major medical issues and I cannot be without a phone, I am on a breathing machine 4 to 5 times a day because I have COPD high blood pressure sugar diabetes high cholesterol and they're telling me to send my phone back in and wait 5 days because they keep sending me the same make and model of phone and it does not work. I've asked him for a new phone altogether that is compatible to this...
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1.8
I liked
  • Worst i ever had
  • Cricket sucks all around the board
I didn't like
  • Wasted 3 hours of my time
  • Incompetent customer service
#986026