Crews Chevrolet

July 22, 2019, we (Fiance and I) purchased a 2019 Chevrolet Silverado from Crews Chevrolet in North Charleston, SC. Within the first few week, we heard a constant thump coming from the rear of the cab.

We took it in to the dealership not once, not twice but three times in order for the problem corrected. We were informed by the dealership that we could file a claim with GM so, we did. It has been a pain ever since.

Once filing the claim with GM, we were assigned to a Senior Advisor. After a few conversations with the initial Senior Advisor, we found out they were no longer with the company and no one knew anything regarding the status of our claims.

A week or so later, we received a phone call from another Senior Advisor, Tori, who was now assigned to our case.

From here, I cant even begin to describe the frustration I have felt. I have gone round for round with Tori regarding what to do, whats going on and what to even think regarding our thumping with the truck. A civil engineer was sent to the dealership, a ton of sealant was applied and it is still thumping! (NO surprise there).

Tori calls every 2 to 3 days to tell me that there is no update regarding our claim. There is an Internal Resource Team that apparently has not responded to her since the beginning of January. I have even called the service advisor at the local dealership and she seems to know more about our claim than the Senior Advisor assigned to our case.

We are extremely frustrated and just want this to be over. We want our money back for the lemon that was manufactured by GM.

We want to move on and not have to deal with the constant frustration with GM, Tori and the 2019 Chevy Silverado sitting in our yard. We have to make our payments while we do not feel safe driving this vehicle and have made that extremely clear.

When will we get the answers?

Needless to say, If I could give no stars I would I have tried sending several emails to This dealership concerning what really went on in the service department the day I brought a friend in to pick up her car From Lance and while she was going over her paperwork with Lance and turning in her rental to a very nice lady these two who by the way was the only saving attributes of the service department. I look through the glass into what seemed to be another office and witness a tall lady with dark hair and skinny place two bottles of wine into something behind a partition.

This is a car service department and employees are allowed alcohol on the premises? Now there's a scary thought.

Number one if this were a great company, why in 3 months have I heard nothing back from them after sending several Emails? And I know they remove bad reviews when they are able to do so.

Then when my friend ask to make an appt for a warranty issue on a Saturday she was told that they do not do warranty work or recalls on Saturdays that Saturdays where for customer pay only because they are only half-staffed on Saturdays and the person who does the GM rentals was off on the weekend and no one else could do them.