Crew Carwash
Crew Carwash Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crew Carwash reviews show a 1.6 star rating from 3 customers, with 67% unfavorable feedback and overall consumer dissatisfaction.
Key Takeaways for Future Customers
- Fast, quick and easy wash experience reported.
- Membership and subscription issues may affect billing and access.
- Medium price level; location and service offerings vary.
Negative Feedback / Risk Areas
- Complaints about not accepting cash and policy changes.
- Problems with billing, refunds and unwanted charges after cancellation.
- Poor customer service, rude management, phone support unreachable.
- Inconsistent wash quality and reports of vehicle damage.
Positive Feedback
Reviewers value location and diversity of services and note fast, easy washes when staff perform well.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crew Carwash reviews show a 1.6 star rating from 3 customers, with 67% unfavorable feedback and overall consumer dissatisfaction.
Key Takeaways for Future Customers
- Fast, quick and easy wash experience reported.
- Membership and subscription issues may affect billing and access.
- Medium price level; location and service offerings vary.
Negative Feedback / Risk Areas
- Complaints about not accepting cash and policy changes.
- Problems with billing, refunds and unwanted charges after cancellation.
- Poor customer service, rude management, phone support unreachable.
- Inconsistent wash quality and reports of vehicle damage.
Positive Feedback
Reviewers value location and diversity of services and note fast, easy washes when staff perform well.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Noblesville, Indiana
Don’t accept cash in Noblesville, Indiana
- - Crew Car Wash no longer accepts cash.
- - They won’t return until the policy changes.
- - They’ll tell friends and family to avoid it.
Was surprised that crew car wash no longer accepts cash. Very unacceptable and un-American.
Just got my final car wash there today. Very disappointing seeing as how Ive been a customer for years. Wont be returning until the policy is corrected. I will be also notifying my friends and family to do the same.
The corporate *** who approved this should be terminated. Goodbye crew car wash.
User's recommendation: Don’t patronize a business that doesn’t accept cash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
West Saint Paul, Minnesota
Bill but Noone would answer you have a very bad system
Bill, but you would not answer, so I could get this taken care of. Very bad system. Well, it would be nice to have a easier way of getting ahold of you.
- Fast
- Better system
Preferred solution: My money back i got it for 2 months it was just a month and u charge me y ou was supposed to email me before u did it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carmel, Indiana
Poor wash because did not use mop on Fri t hood to get off dead bugs before higher price wash and wax
- - The front bugs were not cleaned after a higher grade wash.
- - They would not redo the wash; Cloe will arrange a follow-up within 24 hours.
I have already spent 2 plus hrs and u keep asking me to repeat my reports and then zi still do not hear- bottom line - went for 29.00 wash with premium wax because my car not washed this summer because of rain risks and my injury - went to go thru- girl did not take mop and wipe my front bumper- I then tried to wave at her- she did not look- had walked away. Car with premium wax came out with bugs still in the front- immediately told make who sold me the wax Orem the prob and he said u do not clean front off unless customers ask- no sign said that and I could not get girl attention. Said still had bugs in front bumper and he said they do not do that anymore
Want my poor car wash redone - did not scrape bugs off the front, and they are still there, and I even bought a higher grade wash. Went back to ask them to let me go through, as they had not done it and the bugs were still on it.
They said they could not do that.
So called Cloe. She is conveying my concern for someone to reach out within 24 hours - so it is as yet NOT RESOLVED.
- Only as good so assists as the worker- i had a lazy staff
Preferred solution: I want my auto redone. Dead bugs still on it - I am age 74 but regardless of my age to do it if you are wanting to provide a good quality wash and wax then wipe dead bugs off people’s cars without their asking.
User's recommendation: Not customers but to moment and workers- prompt them to ask customers if they need the front of their car hood cleaned off especially if wax cannot adhere if it is sprayed on top of dead bugs.
San Antonio, Texas
Suspender servicio
Ya no estare en el sitio voy a estar en otro estado gracias ya no estare en indianapolis por ahora hadta luego
Kokomo, Indiana
Just hope my account was canceled
- - Customer is unsure why they received a message.
- - They were not upset.
- - They have been a satisfied customer for a long time.
Nothing I dont know why I got this message on my phone. I was not pissed so I dont know where that came from.
Ive been a satisfied customer for a long time.
Thank you, Annette Griffin Kokomo, IN 46902. The Crew car wash Kokomo, IN 46902.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRude management
- - Unlimited member unhappy with Troxel lane and rude manager.
- - Pricing sometimes higher than promised.
- - Requests lane policy changes and apology.
( this was Saturday June 8th). I posted on Facebook, no one seems to care!$) Ive been a crew car wash customer a long time !
I live in Lafayette so I go to your location on Troxel drive and The one on State Rd 26. I just left the Troxel Drive location. Im an unlimited club member! Ive spent a lot of money to be one.
I forgot the Troxel drive location only has one lane for the unlimited members, unlike the state rd 26 location. I proceeded to the middle lane as the car in the far right lane was talking and this location is notorious for letting people block this lane who are not prepaid customers. The gate went up and I proceeded. ( Im forgetting this location only has one gate for unlimited members.
A young lady runs after me , like Ive stolen a car wash. I pay over 42.00 a month! I continued to go and the manager rudely stops me at tells me to lose my attitude! Wow you talk to your customers like that ?!
Yes, its my fault I forgot for you only have one gate for unlimited members at this location. Your company made 72.0 million last year, from customers like me! You should not allow for one lane for unlimited members, and for it to get blocked for unprepared customers. I pay ahead of time.
You also not allow your managers to speak to people like that. I have a plethora of experience and can teach him how to treat people. Although, Im apparently not worthy enough to work for your company. I also at times, get special pricing on the unlimited club, but it always turns out to be more than they tell me.
Ive called the location 4 times, while typing this. The phone rings busy, apparently they take it off the hook. I wanted to apologize for forgetting there is only one lane for us. I do not appreciate being told to lose my attitude from the manager.
He has the attitude. Dont let customers that arent members block the one lane. That was the worst experience ever! I should get an apology.
Answer the phone too. Do better! I pay more than I was supposed to for the ultimate unlimited. I guess your managers can talk to people however they want!
I pay to not have to wait. I dont live far and wanted to get home to my dogs.
Please tell us what you think of your support experience.
Not Good
Just Okay
Awesome
57033:251546
User's recommendation: Go elsewhere. They think they can talk to you like ***
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerYou hire kids and they won’t do their job. When you try to show them what’s going on they don’t wanna hear it because they know too much.
- - Went through the car wash twice, and it's still dirty.
- - The attendant didn't spray the bed and let me go through.
I went through the car wash twice and it's still dirty. I told the kid to spray the bed and he just put the one back down and let me go through the car wash without spraying the bed. I'm not here to play games and go through the car wash 100 times to
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOver charged
- - Did not receive $11 refund after paying $11 for a wash and a $22 promo.
- - Staff seemed uncertain and untrained.
I didnt get reimbursed. I paid for a 11$ wash she told me about the 22$ special after the fact.
I paid the 22 she said the 11$ will go back on my card it did not. She was unsure very nervous kept saying idk, very untrained.
My money was deducted again
After requesting cancellation, my money was deducted again. Kindly stop deducting my money.
User's recommendation: Good
Kokomo, Indiana
Cracked windshield
- - Reviewer plans legal action for damages.
- - Others contacted me about incidents with their vehicles; the company should pay claims before bankruptcy.
I am considering contacting an attorney on Monday and suing for damages. Others have contacted me on fb and it happened to their vehicles. It seems your company should pay their claims before they become another abandoned business due to bankruptcy.
User's recommendation: Don’t go to Crew Car Wash
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Anderson, Indiana
Damage caused by carwash
- - Carwash damaged the side of my car; it's scratched.
- - They said they didn't cause it and dismissed the claim.
- - No vehicle inspection was performed.
They dismissed my claim without further investigation. They told me to file a claim with my insurance.
I of course reported this to the carwash manager and we filed a report with Crew corporate. I got a response from them, that they have determined through their review of the situation that they didn't cause the damage... without even looking at the vehicle. They made the decision without full due diligence into the situation and merely dismissed my claim with an e-mail.
Now mind you, I just bought the car in September and I know that the damage wasn't on my vehicle when I bought it, but they at crew said that many times when a car is clean that scratches show up. I keep my car extremely clean and hand wipe it down 3-7 times a week, so I know my car...
we will see what they respond to my next e-mail... I will keep you posted.
- Quick and easy
Preferred solution: to have the scratches caused by their carwash repaired on my car.
Markleville, Indiana
Damage
The car wash broke my rear windshield wiper off today at the pendleton pike location in Lawrence indiana.
2015 subaru crossteek xv. I didnt notice until i got home.
Charlotte, North Carolina
Problem with my account
- - No issues with Crew Car Wash; they were not at fault.
- - The bank caused the account problem; I am a loyal customer for almost 12 years and will continue.
I have no issues with crew car wash they were not at fault but the problem that I was having with my account it was actually the bank. Ive been a loyal customer with crew car wash for almost 12 years now and will continue to be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don’t have a care enymore there no more raison to Kip paying this
I want to stop my plan cause I got more then 2 month I don't use more the plan my car is not there no more
Supposed company policy /character of employee following said policy
- - Employee flagged a ratchet strap in the truck bed during the car wash.
- - He reached into the bed with a waist keypad; policy not to enter was stated.
Employee was concerned of a ratchet strap that was visibly in use in the bed of my truck. Kudos to him for looking out for all scenarios of negative possibilities while going through the car wash.
it was the actions of your employee that made me raise an eyebrow as he proceeded to handle the situation. Without saying s word he reached into the bed of my truck. Not that big of a deal EXCEPT he was wearing his keypad controller around his waist! Should I go on and add the fact that he never gained my attention to the possible problem..
This could have been handled in a professional yet personal way He stated it is company policy not to enter the bed compartment of a vehicle. I guess all am saying is the young man should have never reached into my truck and politly asked me to take a look at the ntegrity of Said stra practice
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LOL....IF you think you need an attorney, why not just do it and get the ball rolling? I don't think this place will go out of business just because a few loons in KooKomo claim damage.