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New Reviewer

Andrew in service / parts

We bought a brand new rv. There were issues so grand design ok me to get a service man come to RV to assess the problems. Andrew was the person the ordered the parts from they call me to let me know Andrew was not answering any emails or phone calls 3 months I called no parts where ordered. And I talked to Andrew and he wasn't taking responsibility for non of this. This has got to stop. That man needs do his job or get fired.

User's recommendation: Stay clear.

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ID
#2238765 Review #2238765 is a subjective opinion of poster.
Cons
  • Custmer service
Preferred solution
Let the company propose a solution

No I wouldn't tell customers to go there, they will sale the trailer that you agreed to buy .

They sold the trailer we wanted. Made appointment to do walk through next day. Next day sales person acted funny, saying the financial guy didn't believe me, that we wanted the trailer, but yet sold it to a customer over the phone. I had called earlier that day and ask who do I make the cashier's check out to. At that time they could have told me then.
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ID
#1750910 Review #1750910 is a subjective opinion of poster.
Location
Universal City, Texas
New Reviewer

Sold My New Trailer to someone elise

My husband and I purchase a trailer from Crestview RV Super-Store in Selma, Tx. On Oct 29, 2019 I went in and put down the down payment of $ 500. as my sales person Renee said was needed. Gave my CC and DL and she filled out the paperwork. Renee took me over to the Business Manager and signed the CC receipt and scheduled a walk through for that Saturday afternoon. Oct 30 my husband calls me and say they want an cashiers check for the remaining balance. I rush to the bank call our salesperson Renee, ask her who do I make the check out to. Renee said Crestview Rv. My and I met at the RV center and another salesperson Jamie came outside and said we have a problem. We sold the trailer, and we will have another one in Dec. We both are like what are you talking about. Jamie said Cheryl , business manager didn't feel like you wanted the trailer, because you ask him to put it in writing that if we changed our minds we would get the $500 back. Jamie said we tell all our customers that they will get their money back. I said I just wanted it in writing. Then she said well Derrick sent us a text saying he wanted to do a full wall through before giving us the full amount. I said if I didn't want the trailer I wouldn't have here several times looking and giving a deposit. My husband said lets go. Jamie said we tried to reach you but no answers. We have this number that Derrick said to call which was his. All these back and forth they can't get in touch with us over the weeks. I call Renee on my cell phone from the bank earlier that day at the bank. I saw Renee hiding in the main office so I called her and if she would have turned her head she would have seen that I was standing outside talking to Jamie looking at her. I said to Renee what's going on? She said she was just surprise as we are. They sold the trailer this morning. I said how when I put down my down payment yesterday. All she could say was they put down a down payment over the phone this morning. We had the cashiers check for the full amount of the trailer Oct 30,2019. Bad Business by (Crestview Rv Super-store Selma, Tx. 16473 IH35). I say this to the Business Manager STOP JUDGING A BOOK BY IT COVER!
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ID
#1696351 Review #1696351 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Given miss information for a sale and an unkind and rude Manager