Crest Eyecare
Crest Eyecare Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crest Eyecare reviews show a 1.0 star rating from 1 review, 100% unfavorable, with consumers mostly dissatisfied and citing high price levels and poor customer service.
Positive Feedback
No positive aspects were reported in the available customer review.
Negative Feedback / Risk Areas
- Uncivil, unprofessional staff interaction and poor customer service as described in Crest Eyecare customer complaints.
- Lenses caused blurred and double vision, eye strain, and headaches after fitting.
- Resistance to corrective action and refusal to offer a refund.
Key Takeaways for Future Customers
- Exercise caution when reading Crest Eyecare reviews and ask about refund policies before paying.
- Confirm lens prescriptions and bring old glasses to compare before finalizing orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crest Eyecare reviews show a 1.0 star rating from 1 review, 100% unfavorable, with consumers mostly dissatisfied and citing high price levels and poor customer service.
Positive Feedback
No positive aspects were reported in the available customer review.
Negative Feedback / Risk Areas
- Uncivil, unprofessional staff interaction and poor customer service as described in Crest Eyecare customer complaints.
- Lenses caused blurred and double vision, eye strain, and headaches after fitting.
- Resistance to corrective action and refusal to offer a refund.
Key Takeaways for Future Customers
- Exercise caution when reading Crest Eyecare reviews and ask about refund policies before paying.
- Confirm lens prescriptions and bring old glasses to compare before finalizing orders.
Turn one complaint into a collective action
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Verified Reviewer |
Winnipeg, Manitoba
Uncivil and Unprofessional attitude
- - Paid $580 for trifocals on Sept 24, 2024.
- - I experienced blurred/double vision, eye strain, and headaches.
- - Full refund demanded.
I attended the store in question and after examination, Dr. Adetola Opejin advised Trifocals glasses on September 24, 2024 which I paid
in advance in total of $580.00 the same day.
After few weeks later, I received the glasses.
Since I never had Trifocals and thought it would take time to adjust with my eyes. But I had lots of trouble especially when reading and beginning to have blurred and double vision, difficulty in focusing, eye strain and constant headache.
I went back to see Dr. Opejin and raised my concern, who changed my glasses from Trifocals to Bifocals and advised that to give it some time to get adjusted with my eyes.
I followed his advice and set up an appointment to see Dr. Opejin again and this time I took my old glasses with me to show him and mentioned that when I wear my old glasses then I don't feel trouble of having blurred and double vision, difficulty focusing, eye strain and headache.
He examined my old glasses and said my old glasses have 2.75 strength and he prescribed 2.00 strength , that is why I notice differently.
Dr.
Opejin got agitated and with stern tone said that he was not going to do any thing else for me, just keep wearing and with time I could get used to it. He terminated the meeting and let me go.
I believe that this was uncivil and unprofessional attitude on the part of responsible and customer service expectations requirement to accommodate a patient with offering satisfaction and selling good quality material used on lenses while the customer paid good price and expect some courtesy and care in return, which both were lacking and proven failure of the business and manners that have to be dealt properly.
Remedy: Since this case comes under professional misconduct and being uncivil and lack of caring, which is prerequisite and must be followed by any public business concern, but was not followed in this case.
So I demand full refund, as I have lost trust and integrity on the part of this business and the service provided as a whole.
Therefore, I am bringing this serious matter to general public and resolution.
- All
Preferred solution: Full refund
User's recommendation: I do not recommend future customers under such circumstances to attend this business.
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