Anonymous
map-marker Quebec, Quebec

Charges me twice on subscription

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I checked my bank account and I was charged twice $47 for the subscription that I only purchased once.
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farrah B Gws

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Verified Reviewer

Did y’all know?

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Creative Fabrica - Did y’all know?
Original review Jan 16, 2024

If you renew your membership prior to your existing membership ending you lose all those months you paid for. My current membership wasnt set to expire until march 23rd.

On Jan 8th I received an email advertising a discounted price to renew so I did. Well I lost 3 months I had previously paid for because they said when you renew your current membership ends. I have never heard anything so backwards in my life. I said why in the world would anyone with a brain renew before the day its set to end.

And you can forget about getting anyone to help you that has a brain. Ive attached the email I received detailing what I just told you.

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Loss:
$44
Pros:
  • Lots of images
Cons:
  • Cannot get anyone with a brain to help

Preferred solution: I want my membership to end on the day it’s supposed to and my new membership to start on the day my current membership ends. So I do not lose months worth of my membership for nothing!

User's recommendation: Don’t get a membership!!! You’ve been warned

Anonymous
map-marker Revelstoke, British Columbia

Cancelled subscription but they keep charging me!

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I've cancelled my subscription but they keep charging me money!! $13 every month and they won't respond to my emails.
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Paula K Jwr

I just looked at my pay pal for Dec and Jan and seen charges taken out for $9. two times, I have never gave the ok to take money out of my account and I havent ordered anything

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Money was taken out of my pay pal account that I did not authorize... WATCH YOUR BANK ACCOUNTS . I had no idea money was being taken out of my account and I have no idea for what. SO it appears I spent $18 and got nothing in return, Please tell me what I got for my money... You have my email address and I have also e mailed you , No answer from you on my end
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Loss:
$18
Cons:
  • Take money unauthorized

Preferred solution: Full refund

Anonymous
map-marker Atoka, Tennessee

Excessive charging

I have been charged the $47 year fee 5 times since November! It seems to take the money on random days and then locks my account. I like the site but they need to fix the problem.
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User's recommendation: Maybe

Darla P Onu

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Verified Reviewer

4 subscriptions charged in one day!!!!

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What is going on??? I've been charged FOUR TIMES today for the $47 renewal rate on my credit card. I was excited to join your platform but I'm having serious doubts. PLEASE REFUND ME THE EXCESS SUBSCRIPTIONS. I've NEVER experienced this on any other website subscription. This is my 2nd email today since another renewal has now been charged.
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Loss:
$235
Pros:
  • Wonderful site for creatives
Cons:
  • Watch your bank statement for mistakes like this
  • Be careful

Preferred solution: Full refund

User's recommendation: I ended up with a 5th renewal after posting here. Someone did get back to me and I was issued credits for the 5 excess subscriptions charged to my account. I never received any explanation as to why this happened though which leaves me a little confused.

1 comment
Faultless

I'm having this exact situation going on right now! Charged for 4 different yearly subscriptions, 2 on the same day and 2 more just a week before.

Jeannie C Uth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Being ignored

My Facebook page was taken down because of a hacker. It's how I logged into my Creative Fabrica account. Now I have no way to log in and my subscription renewal is upon me. Before this experience I would have given them 10 stars. I love their site but this customer service is fastly approaching Facebooks lack. I am so disappointed.
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Pros:
  • Lots of choices and fabulous ideas
Cons:
  • Lack of customer service

Preferred solution: I would like to get access back into my original account

Edith T Izh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Amsterdam, North Holland

Double subscription

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Creative Fabrica - Double subscription
I was charged for two subscriptions when I only wanted one. I am unable to cancel the one subscription. I've sent an email, and I'm waiting for an update. This has been a difficult process so far. I need help with this issue.
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Loss:
$59
Pros:
  • Site is awesome
Cons:
  • Getting in touch with customer service needs to be an easier process

Preferred solution: Full refund

Kimberly S Ovj

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Verified Reviewer

I did NOT subscribe to this service at ALL. I only caught the 900charge by accident ten found 2 more 9.00 charge I've NEVER accessed this service at t all

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Being charged for a service I did not subscribe to. I've never accessed the site, not one time. I definitely would not subscribe to. Something that has no phone number! We hat kind of company doesn't have a phone line
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Loss:
$36

Preferred solution: Full refund

2 comments
Viviane Shu

I’m sorry I posted my comment to the wrong post. But we’re all in agreement that they’re ripping people off and know it!!! Sad

Viviane Shu

Funny I just looked at my emails and receipts from creative fabrica and I to am getting charged twice a month on the 8th and the 28th!!!!!!! Not good and not happening thus is called stealing and fraudulent! The sad part is that I love the fonts and such but it takes one bad apple to spoil the whole bunch!!!

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Anonymous
map-marker Houston, Texas

Unsatisfied Costumer Service

I have been unale to access my favorites for now over a month. I also cannot generate spark. No one has replied to my multiple requests for help. I'm fed up,
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User's recommendation: I love CreativeFabrica, just not their customer service.

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