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Create Room

Create Room Reviews

www.createroom.com
What is your customer experience with Create Room?

Create Room Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Create Room has a 1.8 star rating from 5 reviews; consumers are mostly dissatisfied and 80% of ratings are unfavorable.

Key Takeaways for Future Customers

  • Products like the DreamBox are praised for organization and workspace.
  • Read Create Room reviews for delivery and customer service experiences before buying.
  • Expect medium price level and check return, refund, subscription terms.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and no communication.
  • Reports of bait and switch discount offers and delivery errors.
  • Issues with refunds, return shipping fees, unsubscribing and cancellation policies.

Positive Feedback

Many reviewers like the product quality and the useful workspace, though support and delivery are concerns.

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Media from reviews

Create Room - Wrong box was delivered after waiting 6 to 8 weeks for assembly
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Show reviews that mention
customer service service customer profit disregard item satisfaction fee—policies return shipping
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Anonymous
map-marker Howell Township, New Jersey

I love this DreamBox

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I LOVE this product. I am surprised to read any negative reviews.

Customer service is wonderful. Great buy!

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No p Aly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Abhorable Customer Service

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AI Highlights
  • - The purchase was extremely disappointing and frustrating.
  • - The company shows poor customer service and profit-focused policies.

This has been an extremely disappointing and frustrating purchase. The company provides poor customer service and appears to prioritize profit over customer satisfaction. I would return the item altogether if I were not required to pay return shipping costs and a 15% restocking fee—policies that only further highlight the company's disregard for fair consumer treatment.

Loss:
$500
Cons:
  • Lack of customer service-only care about profit

Preferred solution: Price reduction

User's recommendation: DO NOT BUY from this company

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4 comments
No p Aly

Yes...return shipping is 250.-300. 15% of 2000.00 is 300.

It would cost me over 500. to return it!

Guest
reply icon Replying to comment of No p Aly

Wow, shipping was $250. Is that how much you paid for shipping? you must have really wanted that.

No p Aly
reply icon Replying to comment of Guest-2788997

They charge 50. to ship it but will not cover return shipping fees.

Guest

How did you lose $500. Was that how much they charge you to return it?

View more comments (3)
Anonymous
map-marker Tucson, Arizona

Great workspace

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I love my DreamBox. All of my supplies are organized and easily found.

No more running to the craft store to purchase supplies I already have but cannot find. @createroom.com

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John L Ddh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Have not received but paid extra for expedited shipping

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Updated by user Feb 11, 2024

This was a the fraudulent use / jack of a Foreign company in related to product ordered

Original review Jan 12, 2024

No communication from seller and no way to contact seller . Why should I deal with a company with such poor service ? Would NEVER BUY ANYTHING FROM THEM

Cons:
  • No communication no delivery

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy ANYTHING FROM THEM

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Anonymous
map-marker Clearwater, Florida

To unsubscribe from site

Unsubscribe me now!!!...!!!...!!!...!!!...!!!...!!!...!!!...!!!...!.!.!.!.!.!.!.!.!.!.!.!.!.!!!...!!!Don't subscribe to this site as they hold you captive.n/a.

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Anonymous
map-marker Clearwater, Florida

To unsubscribe from site

If I want to unsubscribe why would you want more info. Your products are very expensive and I just want to unsubscribe. So please take me off your list period.

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Anonymous
map-marker Clearwater, Florida

To unsubscribe from site

This is why. You keep going on and on please unsubscribe me Now.

Don't want to buy from you.

Not interested in your business. Stop sending messages to me.

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Regina R Yee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It is a great product

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AI Highlights
  • - They were hard to reach.
  • - Dreambox was delivered in a large crate unseen.
  • - They charged about $500 to assemble and did not remove the crate.

No complaints other than difficult to get in touch with them. I was trying to draw their attention to a con scheme running out of aol.

I did get angry when my dreambox was delivered.

It was in a huge crate and they wanted to make delivery without me seeing it. They would not help a 68yo small cardiac patient assistance in getting the crate off.

Both young men watched me struggling to get it open. I paid I think $500 for them to put it together it looks like they could take it out of the crate and roll it inside for that price.

Pros:
  • Great products
Cons:
  • Poor delivery service and poor communication

Preferred solution: Get a different delivery service. One that cares about the consumer and is insured so they can help their customers. So I believe that huge heavy cabinet should be taken out of the crate and rolled into the house.

User's recommendation: Be aware of delivery practices and be ready to take it out of the crate yourself and do some assembly.

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Jennifer S Ads

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong box was delivered after waiting 6 to 8 weeks for assembly

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Create Room - Wrong box was delivered after waiting 6 to 8 weeks for assembly

The wrong dream box was delivered when the sticker on the box shows what I originally purchased. And I cannot get a hold of customer service to figure out the situation

Loss:
$400
Pros:
  • Nice work space
Cons:
  • Wrong product delivered paid 400 for the color choice

Preferred solution: Deliver product or service ordered

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Julie B Ryg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very poor customer service

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AI Highlights
  • - They offer 15% off to get contact info but provide a $50 coupon instead on the DreamBox.
  • - Customer service is unresponsive, slow, and argumentative.

Masters at pulling the ole bait and switch! They offer 15% off your next furniture purchase merely to obtain your contact information.

Then do not deliver a 15% off coupon, but instead a $50 off coupon. HUGE difference when spending this kind of money on the almost $3000 DreamBox! Customer service is a joke.

Unresponsive, or very slow and argumentative if they do finally respond. It seemed like a neat functional product, but just cant support a business that treats potential customers very poorly.

Pros:
  • Offer what is potentially a useful product
Cons:
  • Bait and switch discount offers

Preferred solution: Apology

User's recommendation: Be prepared to be disappointed should you need to use their customer service dept.

View full review
Anonymous
map-marker Kortrijk, Flanders

Customer service is really bad

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AI Highlights
  • - Bought a Dreambox from Create Room UK and got no updates.
  • - No phone contact; only one email with Merry Christmas and no arrival info.

Since we bought the Dreambox in Create Room UK in 02/08/2021, which I believe is the highest price we ever spend in an online purchase, it became a weekly nightmare. We are surrounded by fears we will ever have it, since in 12 weeks we never received a word, unless a single mail with Merry Christmas (in 2nd August, the day we've purchased!) and nothing has changed ever since.

We do purchase online weekly, but we have never seen such bad service.

No contact, no estimate arrival.

We rely on periodic Google and social media researches to assure these guys really exists and that our money isn't gone. We have tried contact also by phone and it was never possible to reach them properly.

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