Terrible customer service, did not do the job they said they would do
We had a terrible experience dealing with this company. The quote they gave us to lift our walkway was not accurate. They came out to do the job and it could not be done for the price. It would require more material. How would we know this as consumers? Bait and Switch as far as I am concerned. When we called to find out what the deal was, Patty Petersen was a horrific individual to deal with. I have never come across an individual such as she who could not take responsibility. Companies need to be accountable for what they agree to and complete the job as committed. I am surprised that her husband allows her to deal with customers. He is the owner of this franchise. They should be ashamed of themselves in the way they deal with their customers. I am not shocked that others have had similar complaints. If you continue to search for reviews on various websites, you will find many that have the same type of complaints. I only wished I had done just this before we signed a contract with them. Advise-stay away.
CRC Concrete Raising of Illinois, Wheeling, IL
On April 12, 2010, after raising the concrete in our driveway, CRC Concrete left most of their "slurry" on our grass. This company is accredited with BBB and they shouldn't be. They did not take my concerns seriously when I called and complained and waited until I told them I had taken pictures before they did anything about it. And even then, the grass will not be the same. It was a mess. Anyone who was thinking about raising the conrete on their driveway, don't use this company. No one even apologized for the mess or our inconvenience and even the President, Paul Petersen, did not return my phone call. (He was the one who came out initially to get our business). Instead he had someone call me to tell me they were coming out to clean it up. It took 5 more days for them to do that but,as I said, the area where the mess was "spilled"? will have to be replaced.
CRC Concrete Raising of Illinois Can Raise. Level and Stabilize your: ... CRC can raise most any residential, commercial, industrial and municipal concrete slabs ...
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