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Terrible customer service, did not do the job they said they would do

We had a terrible experience dealing with this company. The quote they gave us to lift our walkway was not accurate. They came out to do the job and it could not be done for the price. It would require more material. How would we know this as consumers? Bait and Switch as far as I am concerned. When we called to find out what the deal was, Patty Petersen was a horrific individual to deal with. I have never come across an individual such as she who could not take responsibility. Companies need to be accountable for what they agree to and complete the job as committed. I am surprised that her husband allows her to deal with customers. He is the owner of this franchise. They should be ashamed of themselves in the way they deal with their customers. I am not shocked that others have had similar complaints. If you continue to search for reviews on various websites, you will find many that have the same type of complaints. I only wished I had done just this before we signed a contract with them. Advise-stay away.
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#345148

We don't know how to respond to someone that hides behind fake names and won't ID themselves. All we can assume it that once again we have a competitor bad mouthing our company and me.

This particular person keeps popping up on various posting boards over the last couple of months - here he/she is Mary Illinois, another posting is by Sally S., etc. The postings have been removed several times - I assume by the board that it is posted on - so the name changes and the posting reappears. Please note that we deal with approximately 900 customers each year. We realize that no matter how hard we try - and we try extremely hard - we can't please everyone.

And we can't protect ourselves from anonymous postings. But, please note that we have an A rating on the BBB and on Angie's List. We were chosen to be in the Best Picks / Ebsco books throughout Chicagoland. (A company canno apply or pay to be in Best Pick!) We are approved members of NARI - National Association of the Remodeling Industry.

We run a good, fair and honest business with good hard working people working for us.

Our services are top notch. Please feel free to call us and see if we might be able to help you with your concrete raising, foundation repair/waterproofing and concrete repair needs.

ID
#261865 Review #261865 is a subjective opinion of poster.
Location
Carson, California
New Reviewer

CRC Concrete Raising of Illinois, Wheeling, IL

CRC Concrete Raising of Illinois, Wheeling, IL
CRC Concrete Raising of Illinois, Wheeling, IL
CRC Concrete Raising of Illinois, Wheeling, IL
On April 12, 2010, after raising the concrete in our driveway, CRC Concrete left most of their "slurry" on our grass. This company is accredited with BBB and they shouldn't be. They did not take my concerns seriously when I called and complained and waited until I told them I had taken pictures before they did anything about it. And even then, the grass will not be the same. It was a mess. Anyone who was thinking about raising the conrete on their driveway, don't use this company. No one even apologized for the mess or our inconvenience and even the President, Paul Petersen, did not return my phone call. (He was the one who came out initially to get our business). Instead he had someone call me to tell me they were coming out to clean it up. It took 5 more days for them to do that but,as I said, the area where the mess was "spilled"? will have to be replaced.
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18 comments
#188017

:zzz 8) ;) :grin :) :zzz 8) ;) :grin :) :zzz 8) ;) :zzz 8) ;) :)

happy thoughts happy thoughts happy thoughts happy thoughts!

:zzz 8) ;) :grin :) :zzz 8) ;) :grin :zzz 8) ;) :grin :) :zzz 8) ;) :grin :)

#187824

:grin

why can't we all join in a circle of happiness, and love each other! We could sing of happiness!

Just like Cipes and the People put so beautifully "your love is my love and my love is your love, sayin your love is my love and one love is our love and we can free the world!" Yes let's free the world of hate and spelling errors and join forces and together we can lighten up the world with shades of love!! Yes Yes Yes! we can do this together!

but we must start somewhere. :zzz

#187184

What work did you have done by them? Nothing went wrong when you used this company?

I'm still looking for a company becuase I desire a company that will get the job done correctly. I have read mixed reviews about this one, and I'm looking at several others.

#186674

If you pay attention to this Batson lady your nuts this is a great company caring owners great staff very professional ive used them and MRS BATSON if it is sinking call them you get a 4YEAR WARRANTY ..BUT i think your just saying it sinking to once again complain about something stop being a basher and a debbie downer and relax a bit because if you stop whining you will get more in life because noone wants to deal with a mean complainer!!!!!!!!!!!

#186672

Mrs. Batson you take care of issues privtely with the companies not bash them on line till they go out of business you are messing with peoples lively hoods your a horrible cold hearted woman stop complaining about everything.

Being nice gets you what you want. no need to be a brat

#182939

Thank you very much! I'm still looking around.

I think I will pass on this company. I hope that your problems will be fixed soon too.

#181738

Another thing I just noticed that our front stoop that was raised in now sinking again so I would definitely not use CRC Concrete Raising. Again, good luck.

#181637

Thank you very much for your advice. I truely appreciate it.

#181612

If I were you I would research another company other than this one. They do not like complaints, period.

They're too busy trying to get new business that they don't pay attention to the customers they have and what they are trying to tell them. Especially the co-owner, Patty Petersen. Totally unprofessional.

I would never recommend this company to anyone. Good luck.

#181101

I do have to admit, the part about "doing what she does best, complain online", was highly unprofessional. They may be a good company and be represented poorly in this review (or represented as they truely are, I wouldn't know and it is not my judgement to make), but adding little childish digs is unprofessional, let's act our age.

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ID
#178611 Review #178611 is a subjective opinion of poster.
Location
Chicago, Illinois

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CRC Concrete Raising of Illinois Can Raise. Level and Stabilize your: ... CRC can raise most any residential, commercial, industrial and municipal concrete slabs ...

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