Crayola Reviews
Crayola Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Crayola has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; Crayola reviews note poor outcomes for event purchases and support interactions.
Positive Feedback
A company representative apologized and offered a $10 coupon and banner as reimbursement, showing a customer service response to the complaint.
Negative Feedback / Risk Areas
- Purchased products reported as dry or unusable at a party.
- Website errors when submitting forms caused repeated failures.
- Offered compensation seen as inadequate given high price level.
- Complaints about discounts and special offers and overall customer service.
Key Takeaways for Future Customers
- Read Crayola customer complaints and reviews before event purchases.
- Confirm product condition in-store and keep receipts for refunds.
- Expect potential website issues when ordering online and verify offers before relying on discounts.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall Customer Rating and Sentiment
Crayola has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; Crayola reviews note poor outcomes for event purchases and support interactions.
Positive Feedback
A company representative apologized and offered a $10 coupon and banner as reimbursement, showing a customer service response to the complaint.
Negative Feedback / Risk Areas
- Purchased products reported as dry or unusable at a party.
- Website errors when submitting forms caused repeated failures.
- Offered compensation seen as inadequate given high price level.
- Complaints about discounts and special offers and overall customer service.
Key Takeaways for Future Customers
- Read Crayola customer complaints and reviews before event purchases.
- Confirm product condition in-store and keep receipts for refunds.
- Expect potential website issues when ordering online and verify offers before relying on discounts.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kapolei, Hawai'i
Bad Bad Experience
- - Walmart Kapolei boxes were dry and unusable, leaving 8 toddlers with nothing to do.
- - Crayola apologized and offered a $10 coupon and birthday banner.
Thank you so much for sharing your mailing address with us!To make this right, I will be happy to place $10.00 in Crayola® product coupons in the mail. They will be arriving within 15 business days, and we ask you to please note the expiration date printed on the coupons.
I will also place a happy birthday banner as well as a small pack of crayons in the mail to help celebrate the birthday even more!We appreciate your contact and are here to help if you need us. You are welcome to reply to this email, or you can reach us by phone or text at 800-272-**** weekdays between 9 AM and 4 PM Eastern Time.
Text charges may apply.Best wishes for a colorful Monday! Colorfully,KyleneConsumer Care ProfessionalVisit https://***/Crayola and become a fan!
Had a birthday party for qty-8 2 year old kids and the boxes I got from the Walmart Kapolei, HI they were dry and dead as the day is long.
You cant imagine the devastation when qty-8 2 year olds had nothing to do on a Saturday afternoon at a birthday party HUGE HUGE HUGE let down. I would hope something can be done as the amount of money I spent it was also not pleasant especially when it never amounted to anything for the kids.
Me as a parent I have to improvise on a Saturday so I bared the expensive of taking them all to a movie - a HUGE expense not planned for or expected.
Also, the website is absolutely horrible as well - filled out the forms 3 times and all 3 times it faulted out so I had to retype everything - can you guess how happy that also made me... yeah well atleast your consistent with product & service
Regards
Brant Davis
UPDATE as of 9-26-2022...
Kylene from CRAYOLA sent an email this morning with apologies and went sooooo far out of her way to offer to reimburse me for the following:
Qty-1 Crayola Coupon for $10 off a Crayola product and birthday banner with so small crayons...
What the ACTUAL *** is she thinking...??? This is absolutely a joke and these people are not even willing to replace the markers that were *** but issue $10...??? Please oh pleas tell me what you can get with $10 from Crayola - has anyone actually looked anywhere... I have even at Walmart - a decent box of crayons is $9.99 - a box that has more the 10 crayons or something small you get from a restaurant while waiting for food...
These people are an absolute joke...what she offered was a basic insult and will be treated as such I even offered to provide her with a receipt for taking all the kids party she ruined to a movie along with their parents as chaperons for a whooping total of $308 versus the amount for the markers but I didn't fail my kid CRAYOLA FAILED CRAYOLA FAILED CRAYOLA FAILED - I wouldn't urinate on them now if they were on fire... good riddance to them and there *** customer service... a bunch of party wreckers and now its out here for all to read & see and if anyone would like anymore details feel free to reach out to me and I will be more than happy to provide..
- Horrible website contact info
Preferred solution: Full refund
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