Underhanded business

I took my truck to Crater Lake Ford for repairs they installed a remanufactured OReilly IDM instead of a Ford part and didnt tell me or get my consent to do so. The bill I received showed a Ford part number and didnt reflect anything different than the Ford part. I do not want the remanufactured part in my truck and when I questioned them I was told Ford no longer makes the part. I told them that Napa has a brand new part and if I would have been informed of the situation I would have told them that.

User's recommendation: Use another dealership.

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#2803834 Review #2803834 is a subjective opinion of poster.
Medford, Oregon
New Reviewer

No one sent a return label

I received a falsely advertised 100% organic cotton comforter but it turns out it was filled with polyester which is a major toxin and the shell was not organic. I contacted customer service to get a return label for the box so I could send it back for a refund; they sent me a FedEx link which had absolutely no label on it I contacted them two more times asking for the correct label and no one has responded to me for two weeks

User's recommendation: Look closely at "natural" and "organic" bedding details for kids bedding. Falsely advertised. Good luck getting a refund because they sent one erroneous return label and made no further replies to me asking for a new one. So I get to keep (or donate) the $79 toxic comforter that I don't want.

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#1920203 Review #1920203 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Fantastic sales team at Crayer lake Ford

At your BMW store the manager told my sales person that I had to show the deed to my mobile home that I paid $83,000 for before I could purchase a used Chrysler 300 for $13999 I was shocked when my salesman called me and told me what the manager had told him when I was altready approved for a $26,899 loan with Road loan instead I went to Craterlake Ford ,nino my salesman who I knew was very professional he showed my wife several cars in one in a half hour She was driving a 2013 Hyundai Sonata with 39,00 miles your sales manager was very nice knew my situation and instead got me approved with a different Company Cudos to your Corp. and Craterlake Ford .We will be back for another car in a few months you may call me at 541-582-**** my name is Kirk Sebrian
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#1196866 Review #1196866 is a subjective opinion of poster.
Medford, Oregon
Crater Lake Ford Lincoln Manager
Reason of review
Good customer service

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