CRAFTSMAN CLADDING Reviews
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3 TOTAL REVIEWS
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Construction and Repair Expert Talks
To be avoided at all costs
My windows were replaced 8 years ago. Wasn't very happy at the time as the windows were OK-ish but not great. But there were cheap so you get what you pay for with this lot. I have had caused to remove internal fascia's when decorating to find that there is no insulation which explains why I continue to have condensation issues. My main complaint comes now that I have problem with one of the windows. After 4 weeks of being told that parts are on order I have now been told that I am not covered by my warranty. Utter rubbish. Don't touch these people .
Edinburgh, Edinburgh, City Of
Reason of review
Poor customer service
CRAFTSMAN CLADDING - Review in Home Construction and Repair category from Huyton Quarry, England
Great company ! Best fitters by far
Huyton Quarry, England
Reason of review
Craftsman Cladding Mauchline Scotland
CRAFTSMAN CLADDING AVOID THIS COMPANY AT ALL COSTS If you want cowboys , you have come to the right company. I had the great misfortune to employ this company to replace my old wooden facia with new upvc cladding in April 2009. Despite it coming with a 10 year warranty, I am still fighting them to repair their faulty work, over 12 months later. Take my advice and AVOID THIS COMPANY AT ALL COSTS. When I first made an enquiry to have the work done, they were bending over backwards, constantly phoning me to see if I wanted to go ahead with the job. On the day of signing up, the salesman even drove 45 miles from Edinburgh to ensure they got the contract. (Desperate or what!!) I chose to go with a coloured fascia instead of the usual white. The sample the salesman showed me was nothing like the final product and if you look up at my facia from ground level you can see it has simply been sprayed with paint rather than coming out of the factory already coated. There is white all around the underside of it and pretty unsightly when noticed. I have since found out they get a local [bodyshop I ws advised] company to simply spray it the colour of your choice. The installation went ahead smoothly and the actual fitters were very nice and extremely helpful. On completion of the job, the balance of the payment HAD to be paid immediately, which I gave to the fitters. However, when I first saw this facia, I wish I had just cancelled the whole job and forfeited my deposit. Over the next few weeks, once my cheque had been cashed, I noticed several faults with the installation which I reported to their "Customer Service". I use this term very loosely as it does not exist at all and I feel they could do with going on courses to learn how to actually deal with their customers. Over the past 12 months they have been out to sort at least six faults. THIS IS WHERE MY GRIPE WITH THE COMPANY LIES. I had and still have to escalate all my faults to their director David Stewart, who apparently has to sanction all remedial work. He is the most arrogant person I have ever had to deal with in any company. Instead of taking responsibility and rectifying my faults, he continuously tells blatant lies that he will phone back when he never does. That is only when I actually manage to speak with him. This is cascaded down to the rest of the staff and when I phone to register a fault found, I am told he is either in a meeting or mysteriously "out". Don't waste your time waiting for a return call as it will never come. I have kept a detailed record of all the times I have had to contact them over the past 12 months to report these faults and it does not make for good reading. It is only when I contact them again and again that they actually say they have someone pencilled in to visit "tomorrow" to fix the fault. Of course, if I hadn't phoned them all these times I would be still waiting. Each complaint has taken approximately 6 - 8 weeks to fix once reported to them. I have little confidence in this company and would advise other prospective buyers to stay well away. There are plenty other more trustworthy companies out there to give your hard earned money to and if I could turn back the clock and go elsewhere, I would. Giving Craftsman Cladding my business is the biggest mistake I have ever made in my entire life.
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