Manufacturer: Craftmatic Clear all filters (24 of 745 reviews match)
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WE GOT OUR BEDS 9 MONTHS AGO JUST AFTER MY HUSBANDS BACK SURG. WE HAVE HAD 7 TECHNICIANS OUT AND THE MATTRESS'S REPLACED ON THESE BEDS ARE STILL NOT FIXED. FOR WHAT EVER REASON WHEN YOU LAY ON THEM BOTH OF US ROLL TO THE OUTSIDE OF THE BEDS. MY HUSBAND HAS SLID OUT 7...
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1.3
I liked
  • I loved the message portion but that is all
I didn't like
  • Trying to not fall out of bed every day
#1027611
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I have a 2002 Craftmatic ajustable bed and the remote will no longer work. I called to see if I could get it replaced. First I was told me they no longer make this model. Not even an offer to see if any other remote would work with this bed. After talking for less than...
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2.4
I didn't like
  • Way i was treated on the phone
#955084
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My father got a bed, mattress was 6 inhes too wide. Delivery men centered it without anyone knowing. It shifted to the point of my father sat down and fell. Nothing to hold up the mattress. Company was contacted. Saying it was too late. I sent emails, pictures...
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Craftmatic Bed Review

#1005500
2.5
Remote quit working after 2 years, no warranty on remote or electronics. Cost to replace it wasn't worth it
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Craftmatic Bed Review

#982496
1.3
Purchased a Craftmatic bed in 2014. Within 2 years the motor on one side went out. The motor is under warranty, but the cost to replace it is $175. I would absolutely never purchase a Craftmatic bed again nor would i recommend. Very disappointed with product.
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Craftmatic Bed Review

#971178
1.5
Both motor mounts broke while i was elevated with a fused back.
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Craftmatic Bed Review

#923508
One side of my king size bed is not working its in Guyana but I will bring the Mecanic part to Orlando on the 4th of October can u pls take care thanks
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The bed is very uncomfortable and my neck and leg pain have gotten worse since I've been using it. The bed makes terrible noises when you raise the legs, the massage comes on without notice and when laying down, all of a sudden the head will go down without notice....
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Bed is yr old and still does not work..over 2 weeks now and waiting for another repair appointment and the tech manager mike for craftmatic is very rude and even hangs up on the repairman contracted to do craftmatics repair..so dissatisfied with this company.86yr old...
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Anonymous

Anonymous I'm having the same problem and can't get it resolved. My bed stopped working 14 days ago and I bought the power box for 136 dollars but that didn't work either. The surface i...

user40337527

user40337527 As of April 28th my craftmatic power bed issue is resolved , shame it took weeks and a registered typed written letter with all my facts, dates and details to resolve it,, but...

I have called four times now to talk to someone about replacing my broken remote with a new one. The person answering the phone transfers me to someone who can help me. When I talk to the second person he tells me he'll have someone call me back. I believe someone...
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Craftmatic - Mattress and bed very poor quality. No customer service
Craftmatic - Mattress and bed very poor quality. No customer service
Craftmatic - Mattress and bed very poor quality. No customer service
I bought this bed for my husband who is bedridden. Cannot sit up without help. Within 9 months the mattress broke down (I flipped it twice a week) so much he couldn't sleep on it. The edges rolled over and sagged. I had to purchase a new mattresses. Less expensive and...
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I have trying to get someone at Craftmatic to talk to me about a refund. I have not excepted delivery because more money was taken out of my bank account than i was quoted. when i I call I get a recording that all lines are busy, please leave number and some one will...
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1.0
I didn't like
  • Poor customer service
  • I do not like
  • Want a refund
#773440
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CAN'T GET ANYONE FROM THE COMPANY TO RETURN MY TELEPHONE CALL.....POOR CUSTOMER SERVICE.....4 DAYS NOW AND STILL NO RETURN PHONE CALL. SERVICE REPRESENTATIVE WAS SUPER SUPER KIND WHEN HE WAS SELLING THE BED TO US......NOW THE ONE TIME I SPOKE TO HIM, HE WAS VERY...
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1.0
I didn't like
  • Poor customer service
  • Personnel attitude
  • Salesman
#771477
Reply to reviews
Today when I got off work, my husband informed me that our craftmatic bed was delivered. He informed me that the delivery person said that since our bed was not removed that he (my husband) would have two options (1) he (the delivery person)would just leave the bed in...
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Anonymous

Anonymous After you file a complaintWe monitor all complaints and inquiries to track patterns of misconduct by a business or sector. Once we receive your complaint and all required supp...

#770756
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