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1.6 Based on 26 reviews
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  • Customers like
    • Idea of adjustable bed 2
    • Excellent 1
    • Service 1
  • Customers don't like
    • Poor customer service 4
    • Personnel attitude 3
    • Salesman 3
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Remote quit working after 2 years, no warranty on remote or electronics. Cost to replace it wasn't worth it

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Inquired about Craftmatic. Got THE RUDEST saleman named David who w a nted our person as financial information. Husband got very upset, hung up on the guy who commenced to call, call, call again. Ph: Nbr:954-703-1158. Whining that we hung up on him, husband said s salesman shouldnt tell him *** to spend or get his money. THE RUDEST SALESMAN ALIVE.

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I called craftmatic to inquire about their adjustable beds and I spoke to someone named David, who was nice at first and wanted me to buy the product right away, and when I wanted to learn more about the bed, he was very rude and nasty and said he could care less if I buy or not. I was shocked and never felt so insulted by a csr who represents a company such as yours. I really was ready to purchase a bed, but did not like being harassed the way... Read more

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Purchased a Craftmatic bed in 2014. Within 2 years the motor on one side went out. The motor is under warranty, but the cost to replace it is $175. I would absolutely never purchase a Craftmatic bed again nor would i recommend. Very disappointed with product.

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We called in to inquire about a bed and the sales person was rude and very personal with my girlfriend..asking how old she was and were she worked..I told the guy that you are getting to personal with my girlfriend and he replied and said this not the place for you and hung up..I called back to speak to a manager but they said no manager was available...If all calls are recorded then i want a call back.704-322-1954..This was a very... Read more

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Bought a bed, took two weeks and 20 calls to their answering service to set up delivery as this company does not actually employee a customer service dept. finally when I scheduled delivery the bed never arrived,I took a day off for no reason. Bed arrived following week, wasn't what I expected. I thought I would be receiving a king, instead. They sent me two doubles of everything. I called to return bed and sales people cursed me out, I still... Read more

Was this review helpful? 9 1

I PURCHASED a craftmatic bed from Peter Bed was delivered to my house on 17 November 2016. This was a 30 day return no question ask as per there web sight and what salesmam Peter told us upon purchasing the bed. December 1. I called to tell them i wanted them to pick up the bed. They hung up on me 3 times. Then I got a fellow on the phone by the name of David. He ask who the salesman was. I told HIM I didn't remembet his name. HE SAID just a... Read more

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Worse customer service ever, wife called for 6 days straight and kept getting answering service. I then tried my luck following week with same result. I dint believe craftmatic actually employees customer service representatives to save on cost. We bought a bed which isn't comfortable, base looks like a hospital bed , I can't get anyone within this company to call me back. Do yourself a favor and stay away from this company , not worth the... Read more

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I dont like that i cant look on website for models and prices, with out leaving my information and phone number.

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Both motor mounts broke while i was elevated with a fused back.

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