New Reviewer

Horrible Service From Craftive Branding Web Design

I own a small mechanic and decided it was time to build a website so I contacted Craftive Branding. At the start they seemed nice and friendly and mentioned they could build a website that would be custom designed to my needs and would be easy to use. Well, that was not the case, Once I paid Craftive Branding it took them 10 days to send through a design even though they mention they send designs in 48 hours, the design they sent through was very basic, looked like a template, I wet onto their portfolio and could see there were many websites using the same layout but they just change the pictures and colors, so not really custom designed to my disappointment. The website took 3 months to build, mind you thins is only a simple 5 page website with pictures about my business and a contact form, not sure why it took them so long. When I finally did get the website log in details I could see the website was very hard to use, you needed to know "basic coding" to update the website, well they told me at the start it would be drag and drop, so that was false advertising. I also notice the website sends out lots of spam emails through the contact form, when asked to fix they told me it was going to cost $199 to fix which I thought was ridicules as it would not need fixing in the first place if they did it correct. I am very disappointed with the service I received from Craftive Branding, I wish I did some research first and saw all of the negative reviews they have online, they offer no refunds and they also have no address listed on their website craftivebranding.com.au
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ID
#1466936 Review #1466936 is a subjective opinion of poster.
Service
Craftive Branding Web Design Service
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund

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