Anonymous
map-marker Dallas, Texas

Cancel monthly delivery of craft club

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I am not a pissed customer at all I just need to cancel my monthly craft club delivery order for now. I dont have time to do craft right now.
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User's recommendation: Great product

Carisa Nxo

Order emergency

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I placed an order on the website but later realized that the actual item that I wanted would not launch until tomorrow. My order had not shipped yet so I wanted to cancel it and purchase the new launch item. So I called and explained and everything was taken care of! I was pleased.
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Pros:
  • Love products
  • Great customer service
Cons:
  • No store in united states
  • Costly

Preferred solution: Full refund

User's recommendation: Try them if you like crafts because you will LOVE them but warning , they are very addictive!

Ana R Uhr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Vancouver, British Columbia

About Gemini II

Hi there. I live in Canada and am Crafter's Companion customer for a few years now. I have never had any problem with my shopping/shipping and I wanted to know if I could use the Gemini II in Canada... just curious about the North America Version title. To my surprise the agent who picked up the phone told me that they don't deliver this machine to Canada. So, my question is: why the Gemini II is called "North America Version" but CC doesn't ship to Canada.? Canada is part of North America also, isn't it? I'm disappointed. Ana.
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samantha o Cbz

Warranty-user error based

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i heard tons of bad things about this company skirting away from warranty returns, i got lucky i guess and she told me this once, they will process the warranty for me even though im the one that did it wrong and caused it to mess up. so thats wonderful news, theyre going to fix my machine for me! yay!
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Pros:
  • Have really cool products and really cool kits
Cons:
  • Breakable machines very breakable

Preferred solution: an exchange

User's recommendation: i say if you want it, get it, just be so very careful with it.

Anonymous
map-marker Grand Prairie, Texas

Gemini ll

Entered the serial number that is on the bottom of the machine. It said that the number was invalid. Need help please.
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Anonymous
map-marker Glendale, Arizona

Gemini won't work

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I was cutting with my Gemini some metal dies and the machine stopped. I took it to a different electrical outlet and it still did not work. The plates and metal dye is still in the machine. I waited overnight hoping that it would start the next day but it did not. I tried again today, but it did not work. I dont know what the problem is.
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Dianne R Edp

Shipping

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I bought things on the birthday and was supposed to get free shipping and all my orders got charged shipping
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Preferred solution: Credit my shipping

Carol M Jwa
map-marker Myrtle Beach, South Carolina

How can I get pieces that are missing from a cc kit I purchased

A couple of craft days ago on HSN I ordered the Say It With Style kit. I think it was the todays special.

As many of your customers probably do, I ordered a lot and wasn’t ready to use it right away so it has sat in my craft room. As I am now at home recouping from major surgery, I decided to get started on myChristmas cards. I opened up the kit to make a banner for the front of my cards and was SHOCKED!!! Half of the kit is missing.

I am heart broken. I have not called HSN because it has been over 30 days. On the front of the box it lists what should be included. Here.

Is a list of what is actually missing: 8pc stamps (156 sentiments), 1 pc stamps (10 sentiments), 1pc 5.75” x 3” stamp, 1 pc pocket wallet, 1pc magnetic die panel, 2 pc die storage wallet, 5pc stamp panels, and 1 pc binder. As you can see there is a great deal that is missing!!! Please is there anything that can be done to replace all this so I can use this kit? I have been a customer for many years and have always been more than pleased with CC products and have never had anything like this happen before.

I look forward to hearing back from someone with a solution to completing this kit so I can begin using it. Thank you for your time and trouble in dealing with this.

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