Craft Kits and Supplies Reviews
Craft Kits and Supplies Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craft Kits and Supplies has a 1.2 star rating from 2 reviews and consumers are mostly dissatisfied, citing orders left pending and payments taken without fulfillment.
Positive Feedback
Price is noted as a benefit by some reviewers.
Negative Feedback / Risk Areas
- Repeated failure to ship orders and long pending statuses noted in Craft Kits and Supplies reviews.
- Charges posted without delivery and difficulty securing a refund, a common customer complaints theme.
- Nonresponsive customer service and poor billing communication spurred escalation to BBB and authorities.
Key Takeaways for Future Customers
- Expect pricing to be attractive but weigh risk of non-delivery before ordering.
- Be prepared to pursue refunds and monitor billing closely if you decide to buy.
- Consider vendors with responsive customer service for time-sensitive needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Craft Kits and Supplies has a 1.2 star rating from 2 reviews and consumers are mostly dissatisfied, citing orders left pending and payments taken without fulfillment.
Positive Feedback
Price is noted as a benefit by some reviewers.
Negative Feedback / Risk Areas
- Repeated failure to ship orders and long pending statuses noted in Craft Kits and Supplies reviews.
- Charges posted without delivery and difficulty securing a refund, a common customer complaints theme.
- Nonresponsive customer service and poor billing communication spurred escalation to BBB and authorities.
Key Takeaways for Future Customers
- Expect pricing to be attractive but weigh risk of non-delivery before ordering.
- Be prepared to pursue refunds and monitor billing closely if you decide to buy.
- Consider vendors with responsive customer service for time-sensitive needs.
DO NOT BUY FROM THIS MERCHANT! SCAMMERS!!!
- - Ordered online in December 2015; money charged, no delivery.
- - No refund after emails and calls; order remains Pending.
I placed an order online in December 2015. Although they took my money without hesitation, I have yet to receive my order, or a refund even after numerous emails and telephone calls.
I even contacted the BBB without help. My order still shows "PENDING"!!! My next step is to contact the state attorney general and lodge a complaint.
DO NOT ORDER FROM THIS BOGUS COMPANY!! You will regret it as much as I have and as much as other consumers that have been ripped off by these people.
Preferred solution: Full refund
Keene, New Hampshire
BUYER BEWARE!!!
- - Order placed on 12/12/15 remains pending with no processing.
- - No response after emails and calls; charged but not received.
I sure wish I looked up any reviews before I placed an order with this company. I placed an order on 12/12/15 and it's still "PENDING".
I have emailed, I have called, and I get no response. They had no problem charging me for the merchandise I never received, but now I can't get the money back. Stay clear of this company!
I would understand if the items were back ordered, but they aren't, they haven't even processed the order! I am going to write to the BBB next and hope they can get me some satisfaction.
- Failure to actually ship my order
Preferred solution: Full refund
Hattiesburg, Mississippi
A totally non-responsive company
- - Order placed Oct 4, confirmation received, then weeks with no response.
- - Multiple contact attempts yielded no reply, and the issue persists.
I've had pretty much the same complaints as all the other potential customers on this site. I placed an order on 4 Oct 15 and received email confirmation almost immediately.
A week went by with no further response. I emailed them asking about if the order had been shipped. No response. Another week went by, I emailed again, I filed out an online inquiry form, I called and left a message, I tried to chat.
No response to anything. Every day since then I've emailed. No response at all. My order page says "printed" on the same day I ordered, then nothing.
A big black void of nothing from this company. With a little research, something I should have done prior to my order, I found complaints for this company going back many years. Apparently nothing has ever improved. This is one company to totally avoid.
The prices are great, but only if they actually fill orders, which apparently they don't do on a regular basis. I would have a lot more respect for them if they would just return my email and say it's not happening.
Preferred solution: Deliver product or service ordered
Remus, Michigan
Orders not received, backordered items not sent, nor response to emails.
- - Two orders have backordered items for over a month; no updates.
- - Order shipped 10/26/15 not received; $140 order has no confirmation.
I have 2 orders that have Backordered items on them from over a month ago and have not received these items. I have emailed inquiring as to the status and no one will respond.
I have an order that I received a confirmation of shipped on 10/26/15 and I still HAVE NOT RECEIVED it, and I have another order for almost $140.00 outstanding that I have not even received a confirmation on.
I have sent several emails asking about these orders and tried calling but no one will answer me. My Credit card has been charged for these items and I would really appreciate a response.
I ordered from this company last year and had great results.
That's why I ordered from them again this year.
Atlanta, Georgia
Other Product Review
Never got my order! No return calls or emails!
Can't get a refund!
Do not order from this company! Fraud!!!!!!
Phoenix, Arizona
Online Order Review
- - Order placed May 28; status showed printed next day.
- - As of June 23, no order has arrived.
- - Two emails asking when it would arrive went unanswered.
I placed my order may 28, and the status indicated it was printed the next day. Today is June 23.
No order. I sent two emails asking when I could expect my order. Both emails went unanswered.
Today I received an email that I was refunded because the product was not in stock. Their customer service is nonexisistant.
Resolved: Don't buy from CraftKitsAndSupplies.Com
- - Order placed 01/04/15; no email.
- - Shipped via USPS 01/28/15; no tracking.
- - Online chat unavailable; calls go unanswered; possible fraud.
I finally received my merchandise, but only after I threatened to dispute my credit card charge and file a complaint with the Florida Attorney General's office. The email I received from the company (the first communication of any kind from them) said they held the order until out of stock portions were replenished. If that is true, they should have notified my that there was a back order and given me the option to cancel my order with them.
Placed an order on 01/04/15. No email confirmation.
Per web site, order was shipped USPS on 01/28/15 (no tracking number provided,) but has not arrived 10 days later and USPS has no record of this shipment being en route to my address. Web site's online chat is never available so I left a message but have not received a response from the company. I phoned the company during business hours but there was no answer. Horrible customer service!
At this point, I don't know if I will ever receive my order or if I have been defrauded of my money. There is another complaint about this company on Pissed Consumer that sounds similar to my situation.
- Price
- Failure to actually ship my order
Preferred solution: Deliver product or service ordered
YES! THE SAME THING HAPPENED TO ME.
ORDERED& PAID! NO MERCHANDISE! NO REFUND! CALLED NO ANSWER!
EMAILS NO ANSWER! TOTALLY RIP OFF!
3 MONTHS AUG.-OCT. 2015 STILL NO REPLY!
Replying to
Costa Mesa, California
DON'T ORDER ANYTHING FROM CRAFT KITS AND SUPPLIES!!
- - Ordered 03/23/15; email confirmation received.
- - 04/02/15: shipped but no tracking number.
- - No response; order not received by 04/16/15; may cancel charge.
I have the same situation as previous complaints. I wish I would have researched them first!
I placed an order on their website on 03/23/15 and received email confirmation that they received my order. On 04/02/15 I emailed them asking for status on my order. I recived an e-mail back saying it has now been shipped. I emailed back to please provide a tracking number.
No response. I tried to call several days later and there was an automated recording saying the mailbox was full. I then sent another email telling them that their voice mailbox was full and gave them my order number and asked once again for a tracking number. No response.
I have emailed several more times, called and left a message (they finally emptied their voice mailbox). No response.
I still don't have my order, and today is 04/16/15. I think I will call my credit card company and cancel the charge.
- Failure to actually ship my order
Preferred solution: Full refund
Craftkitsandsupplies.com Poor customer service - late shipping
- - They asked for my email but never sent an order or shipment confirmation.
- - Shipment went out after 6 business days, delaying daughter's party.
craftkitsandsupplies.com. Although this company asked for my email address, they never sent an order confirmation or confirmation of shipment.
When I called to see if my product had shipped - it had - 6 business days after I had ordered. Totally unacceptable. The gentleman on customer service I could barely hear - they are some kind of small holding company (when I asked what company I had reached he said they are a lot of different companies). I recommend Oriental Trading Company.
Product ships next day, customer service is outstanding. The only reason I used this company is because Oriental was out of pink craft sand I wanted.
Now, shipment is not here in time for my daughter's party and I have to run out to local craft store.
Our School purchase 120 bird house kits from CraftKitsAndSupplies. The bird house kits arrived quickly and were a very good quality, unlike bird house kits we have purchased from other companies.
The kids had a great time assembling the kits.
We will be purchasing more kits next month. Thank You !
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I also have a problem with them... wishing I had researched them before ordering.
But.. if you used paypal..
you can dispute it and force them to either ship the item or lose their money. If you used a CC you can contact your bank to do the same thing.