Cr Laine Heatherfield Fabric Sofa Reviews

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Whitley Furniture Galleries - C.R. Laine Furniture warranty useless
Whitley Furniture Galleries - C.R. Laine Furniture warranty useless
Whitley Furniture Galleries - C.R. Laine Furniture warranty useless
Whitley Furniture Galleries - C.R. Laine Furniture warranty useless
Whitley Furniture Galleries - C.R. Laine Furniture warranty useless
Whitley Furniture Galleries - C.R. Laine Furniture warranty useless
So hear are the facts: ordered a custom sectional, when it was delivered, the left side was one inch taller then the right side. C.R. Laine's solution was to send new coils (inserts for the cushions) which were larger and tore my cushion covers. They finally picked up the sectional for repair. It came back with the left side one inch taller then the right side, the bracket that connects the sectional is broken which causes the sofa to move...
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1.0
I liked
  • Would love my sectional if it was defected
I didn't like
  • That the warranty is useless
Whitley Furniture Galleries - Terrible customer service even with a lifetime warranty from manufacturer C.R. Laine on the frame
Whitley Furniture Galleries - Terrible customer service even with a lifetime warranty from manufacturer C.R. Laine on the frame
Whitley Furniture Galleries - Terrible customer service even with a lifetime warranty from manufacturer C.R. Laine on the frame
Whitley Furniture Galleries - Terrible customer service even with a lifetime warranty from manufacturer C.R. Laine on the frame
I purchased a sectional from Whitley Galleries, manufacturer C.R. Laine (lifetime warranty. It arrived defected (left side one inch taller then the right side). It took 5 months of emails along with numerous employee visits to my home for verification of the problem along with the C.R. Laine Rep. confirming the problem. They finally took the sectional for "repair" 4 weeks later it was delivered with the existing problem NOT fixed and now the...
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1.0
I liked
  • Customer service is great to work with
I didn't like
  • That they will not order me a new sectional