CR Laine
CR Laine Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; Consumers are mostly dissatisfied. Reviews note valued website and product variety but recurring issues with customer service and refunds, and mixed comments on workmanship and response to complaints.
Key Takeaways for Future Customers
- Check recent CR Laine reviews and inspect fabric swatches in person before ordering.
- Be prepared to escalate if you expect timely refunds or exchange resolutions.
Negative Feedback / Risk Areas
- Repeated CR Laine customer complaints about poor workmanship and ignored phone calls.
- Unresolved refund and cancellation concerns and disputed restocking fees.
- Inconsistent color/quality versus swatches and slow or unresponsive customer service.
Positive Feedback
Some customers praise quick, professional help locating fabric and note a medium price level with diverse product options.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating based on 1 review; Consumers are mostly dissatisfied. Reviews note valued website and product variety but recurring issues with customer service and refunds, and mixed comments on workmanship and response to complaints.
Key Takeaways for Future Customers
- Check recent CR Laine reviews and inspect fabric swatches in person before ordering.
- Be prepared to escalate if you expect timely refunds or exchange resolutions.
Negative Feedback / Risk Areas
- Repeated CR Laine customer complaints about poor workmanship and ignored phone calls.
- Unresolved refund and cancellation concerns and disputed restocking fees.
- Inconsistent color/quality versus swatches and slow or unresponsive customer service.
Positive Feedback
Some customers praise quick, professional help locating fabric and note a medium price level with diverse product options.
Media from reviews
Turn one complaint into a collective action
Youngsville, Louisiana
Poor Workmanship of two chairs
- - Purchased two expensive chairs with poor workmanship.
- - CR Laine promised fixes but offered excuses; chairs remain, calls ignored, fabric blamed.
I purchased two very expensive chairs, the workmanship was horrible. I only received excuses, no solutions.
CR Laine said they would fix the chairs, false promises, I still have the chairs in my home.
My phone calls are ignored. CR Laine blamed the poor workmanship on the fabric.
User's recommendation: Do not purchase any furniture, they do not fix any mistakes
San Francisco, California
Ask about fabric
Got just what I needed from customer service quickly and very professionally. They were able find the fabric I was lookin for.
User's recommendation: Excellent products, great service
CR LAINE FURNITURE COMPANY -- BUYER BEWARE
- - Swivel chairs ordered at $2520 each.
- - Color and quality did not match store swatch and no response after sending photos for $700 restocking refund.
We also purchased the Track Arm Sofa ($2622) and this is what it looks like in 3 months. We are SICK that we are out $2622 for the sofa and $700 restocking fee for the swivel chairs and still no response from the owner and president of CR Laine. TOTALLY UNACCEPTABLE CUSTOMER SERVICE AND FURNITURE!!!!!
We also purchased a CR Laine Track Arm Sofa ($2,622) the same time we purchased the Brooklyn Swivel Chairs and decided to post pictures of it also. This is what the sofa looks like after three months.
Unacceptable!
We are sick about our CR Laine purchases. BUYER BEWARE!!!
Ordered two of these swivel chairs ($2520 each). Not the same color or quality as swatch in store.
This is what they looked like in 16 days. Wrote CR Laine Owner and President and sent the attached pictures for reimbursement of $700 restocking fee & received no response. Unacceptable furniture and customer service!
Buyer beware. Next step will be to report to BBB, Washington State Attorney General, and FTC.
Companies Similar to CR Laine
House And Home South Afri...
“If there was a 0 star rating I'd definitely give it, they are the worst people to assist you...nxaaa“
Homemys
“SCAM - The order never arrived. No working phone, no one responds to emaKeep Away Keep Awayil, no refund“
Spoonflower
“Ordered fabric for my grandson's bay blanket a family member was going to make. Fabric came in; couldn't...“
DCG Stores
“My name is {{Redacted}} Can you tell me if item has been shipped? Or how to trace it. Thank You! I see...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.