Anonymous
map-marker Youngsville, Louisiana

Poor Workmanship of two chairs

I purchased two very expensive chairs, the workmanship was horrible. I only received excuses, no solutions. CR Laine said they would fix the chairs, false promises, I still have the chairs in my home. My phone calls are ignored. CR Laine blamed the poor workmanship on the fabric.
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User's recommendation: Do not purchase any furniture, they do not fix any mistakes

Anonymous
map-marker San Francisco, California

Ask about fabric

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Got just what I needed from customer service quickly and very professionally. They were able find the fabric I was lookin for.
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User's recommendation: Excellent products, great service

Lisa Dfa
map-marker Vancouver, Washington

CR LAINE FURNITURE COMPANY -- BUYER BEWARE

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CR LAINE FURNITURE COMPANY -- BUYER BEWARE
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Updated by user Jul 25, 2019

We also purchased the Track Arm Sofa ($2622) and this is what it looks like in 3 months. We are SICK that we are out $2622 for the sofa and $700 restocking fee for the swivel chairs and still no response from the owner and president of CR Laine. TOTALLY UNACCEPTABLE CUSTOMER SERVICE AND FURNITURE!!!!!

Updated by user Jul 24, 2019

We also purchased a CR Laine Track Arm Sofa ($2,622) the same time we purchased the Brooklyn Swivel Chairs and decided to post pictures of it also. This is what the sofa looks like after three months.

Unacceptable!

We are sick about our CR Laine purchases. BUYER BEWARE!!!

Original review Jul 17, 2019
Ordered two of these swivel chairs ($2520 each). Not the same color or quality as swatch in store. This is what they looked like in 16 days. Wrote CR Laine Owner and President and sent the attached pictures for reimbursement of $700 restocking fee & received no response. Unacceptable furniture and customer service! Buyer beware. Next step will be to report to BBB, Washington State Attorney General, and FTC.
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Reason of review:
Not as described/ advertised

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