Cozy Cabin Stove and Fireplace
Cozy Cabin Stove and Fireplace Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cozy Cabin Stove and Fireplace has a 2.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied; Cozy Cabin Stove and Fireplace reviews note pricing and service issues.
Key Takeaways for Future Customers
- Expect high price level and limited discounts compared to other sellers.
- Watch parts descriptions; wrong or aftermarket parts and restocking fees reported.
- Service and installer reliability is inconsistent; check installer references.
- Document payments; some reviewers report cash and billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about used or filthy parts and wrong shipments.
- Refunds and returns delayed or refused; restocking fees applied.
- Reports of no-show installers, safety issues like overfiring, and alleged cash theft.
Positive Feedback
Some reviewers praise great service from staff members who are pleasant and helpful with orders.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cozy Cabin Stove and Fireplace has a 2.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied; Cozy Cabin Stove and Fireplace reviews note pricing and service issues.
Key Takeaways for Future Customers
- Expect high price level and limited discounts compared to other sellers.
- Watch parts descriptions; wrong or aftermarket parts and restocking fees reported.
- Service and installer reliability is inconsistent; check installer references.
- Document payments; some reviewers report cash and billing disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about used or filthy parts and wrong shipments.
- Refunds and returns delayed or refused; restocking fees applied.
- Reports of no-show installers, safety issues like overfiring, and alleged cash theft.
Positive Feedback
Some reviewers praise great service from staff members who are pleasant and helpful with orders.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Received filthy aftermarket parts when ordered OEM parts
- - Needed OEM ceramic baffle boards for Hearthstone stove; parts smaller and lighter; paid $130 extra.
- - Parts arrived filthy, used, and smaller than OEM.
Should have listened to my gut and other reviews of this place. I needed new ceramic baffle boards for an older Hearthstone wood stove and wanted OEM parts.
I called them to make sure the parts I wanted were OEM and was ensured they were, so I spent over $130 more than it would have cost me for aftermarket parts from a reputable seller. The Parts I received were filthy and apparently used and repackaged aftermarket parts. They are smaller in dimensions and lighter than the OEM parts I needed. Due to time constraints I am stuck using them and it will cost too much to return with restocking fee, return shipping, and the $30+ shipping I paid to get the boards.
The boards I am replacing lasted decades, and I am probably going to be lucky if these last a year.
Praying the do not cause damage to the soapstones on the stove due to excessive heat from the size being too small. Avoid this company.
- Require restocking fee
- Sells aftermarket parts as oem parts
- Overpriced compared to all other sellers i could find
User's recommendation: Avoid this company
Warrensburg, New York
No service
Stay away. Theyre recommended service/installer never showed up and now wont call us back.
December and still no heat.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTheft of $3,500
They have literally stolen 3,500$ in cash, at Christmas. Nice folks!
A genuine lack of candor and honesty. Dont give them money without receiving the product.
Good luck!
- Sell woodstoves
Preferred solution: Full refund
User's recommendation: When they offer a cash discount... use a credit card
Jersey City, New Jersey
Dangerous stove
- - Rob Edmunds recommended the GM40; stock issues and bait-and-switch.
- - Full payment for parts and lack of installer follow-up, safety concerns.
I used their recommended installer Rob Edmunds. He suggested the hearthstone gm40.
When I get to cozy cabin that is not in stock but the next size up will work and they have it in stock . Bait and switch.
Then they need full payment for all parts and they did not follow up with installer for the pipe needed so waited 2 weeks for that.
Rob edmunds installs the stove in 3 hours.
When we use the stove after the break in process it will over fire. Neither ROB or cozy cabin have done anything about this safety issue for over 2 weeks.
The fire place does not get advertised run time and infact Ed at cozy cabin, after I bought the stove that they don't and basically admitted to false advertising .
They do, and will if they are working properly.
Rob tells me, let it heat up until it is out of range in the catalysts temp which would void my warranty possibly
User's recommendation: Do not go here and ignore the one review site that gave them 4 stars
We also had an awful experience with Cozy Cabin, they do not stand by their word and have given us the silent treatment once they took our money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Service
Mary took our order and was pleasant and efficient. She hand delivered order to shipping department.Order from them
- Pleasant
- Great service
User's recommendation: order from them
Gas Fireplace Valve Review
cozy cabin shipped a used defective dangerous gas fireplace valve as new.. After a professional installer so noted I returned it.
Cozy Cabin never responded. SCAM SCAM
Oakville, Ontario
Parts poorly described on line, Not good return policy
- - Wrong part sent; had to modify for fit.
- - Doors require drilling; cast iron can crack.
- - Refused returns on unused parts under 30-day policy.
I ordered stove parts from these guys.
Firstly they sent me the wrong part, which we chose to cut and modify so it would fit. Their doors are not ready to install and have to be drilled, which is not easy for cast iron parts. They crack. The description gave me no clue I'd actually have to drill out the hinges.
During a renovation, timelines constantly change. They have a 30 day return policy. I didn't use 2 parts, but they refused to take them back.
I'm not happy with Cozy Cabin and would never buy from them again.
- Return policy
- Parts as they needed additional milling
Holt, Michigan
Cozy Cabin Stove and Fireplace - Dutchwest Nc Gasket Kit Review from Holt, Michigan
- - -Spent over $300 on door parts, insulation, and gasket kit.
- - -Wrong parts; duplicates with different numbers.
- - -Replacement shipped; refunds pending.
I ordered a refractory side door part and insulation for it, also ordered the gaskit fire ropes kit. Spent over $300 dollars.
They sent me the worng parts. Not only the wrong parts, but duplicates of the wrong parts (see pic of one priced $117 the other same part $51) with different part numbers, names, and prices! Called and ordered the right part and they still charged me shipping even though it was their mistake. Have not gotten my refund yet for parts sent back.
They are nice on the phone but have no clue what they are doing.
New York, New York
Cozy Cabin Stove And Fireplace Stove Installation Review from New York, New York
- - Paid $7,500 for stove and pipes; install incomplete.
- - Installer asked for $500 cash with no receipt; promised finish for $350 but never came.
Cozy cabin is totally anti-consumer. I bought a 7,500.00 stove and pipes from them. Their installer came out to do the estimate. Next time he showed up to actually install the stove. He asked for $500 cash but refused to give me a receipt which I declined to do. I offered him a check which cost me $100 more. but the worst was that he didnt finish the pipe - the chimney lower section was not done.
he promised to come back and finish for extra $350 ($50 for the pipe and $250 for the labor). he LIED. He never showed up nor he ever called. I called the store owner and got a rude runaround. Ed, the owner said that if I kept HARASSING him he would not sell me the pipe I need or sell it twice as much as he originally intended. He also said that he spoke to Rob, the installer, and Rob agreed to come for extra $500. I said go to ***. These peope are dirty greedy bastards. Once they got your money they dont
care. I wonder how they stay in business with this attitude. The worst decision I have ever made was to give them my $7500 hard earned money. these bastards deserve to be kicked out of business forever. by the way I bought that pipe from lowes. deserve to be kicked out of
again, nor he called
I just had the same experience, but my stove does work properly and is over firing and is a safety hazard.
Don't get scammed by these people they incompetent at best...
- - Owner claimed the warehouse was closed.
- - $84 for a $2 part, said it was the full kit.
- - They blamed Hearstone's.
- - Cozycabin is incompetent.
Ed
The owner is a complete liar he just told me the warehouse was closed and locked and he couldn't go into it to check, but wait he is the owner of course he could - but his service sucks. He was more than happy to charge us $84 for a $2 part and then try to explain that that was the entire kit, it quite clearly was not.
He was very happy to take our money but in no way would stand behind his company. The nerve of him to lie and tell me it was Hearstone's fault.
This guy will try to rip you off every chance he gets. Cozycabin is the epitome of incompetence.
Preferred solution: Full refund
They dont care about their customers
- - Part was backordered and expedited shipping wasn't honored.
- - There were no updates or callbacks after delays, so I canceled.
I ordered a part for my fireplace and paid extra for them to ship in a week. I waited three weeks before attempting to get a status on my item.
It took me three phone calls to get any information because they kept telling me they would call back and they never did. I finally got them to look me up and the part I ordered was on back order and my shipping was switched back to standard ground which would take another 14-31 days to receive. They never sent me any emails or try to contact me about my part and the delay and I was so upset that I cancelled the order and decided to go through some one else.
They didn't even apologize!
No Service/Rip off/Scam
- - Cozy Cabin has no service for Hearthstone stoves.
- - Hearthstone sent parts for free; Cozy Cabin would charge; BBB rating F.
First off they are the classic place you must avoid.
We bought a $3000 Hearthstone stove from them
Guess what? "We don't service". " Not our problem "
We needed a new side door within a year. " Sorry ".
Hearthstone sent it , but Cozy Cabin was going to charge us, when Hearthstone sent it for free. Next the front door cast iron latch broke because of a poor design. Again Hearthstone sent a new frame free when CC wanted to charge. Since there was no one else to call for Hearthstone service ( can you believe this? ) Cozy cabin sent a guy who only came with a small screw driver ! $150 service charge and the door still won't close ! When I called Cozy Cabin understandably pissed off, Ed the owner said " Hey !
you are ruffling my feathers " Like all this is my fault.
Any way a long story that I'll end by saying that I went on the Better Business Bureau's site and guess what? Cozy Cabin is rated an F ! Gee what a surprise ! No business skills and they Do Not give a *** about the customer once you are out the door.
The have NO service department. Biggest mistake I made was buying from them and buying a Hearthstone.
So... Buyer beware. Do the research before spending your hard earned money .
I believe it sounds like a manufacturer issue not a retailer issue. Also I bought a stove and the service is out sourced to a great prompt gentlemen.
Pulaski, New York
This place is scamming me out of a warranty
- - Cozy Cabin Stove and Fireplace Shop in Warrensburg faces warranty and pricing concerns.
- - Part is under warranty per Vermont Castings; shop delays.
I would like to report a crooked business run here in Warrensburg NY here in the Lake George region! Please avoid buying anything from the Cozy Cabin Stove and Fireplace Shop as they are a bunch of scam artists.
A few years ago I bought a Vermont Casting Wood Stove from this place. Recently a piece went cuput on it and need a new one. After doing research it was brought to my attention that the piece I need is under a lifetime warranty. So the other week my dad called this shop up which is in Warrensburg NY and told them we need a new piece and such and such.
So the guy started giving the run around that the piece is not under warranty. After supposedly checking it out LOL, the guy gets back to us saying it is under warranty and I'll order it up for you. So then yesterday rolls around my paps calls up the shop checking to see when the part will be there so it can be picked up? So they say well were not sure if the piece will be in this weeks delivery, it may or may not.
A couple hours later the store calls back and says the company/the maker of the stove says they are gonna need between 5 business days to 2 months to decide if it qualifies for the warranty. *** We called up the actual company Vermont Castings which is now located in Kentucky and they said we qualify for the warranty. The guy, his wife, and there workers are a bunch of *** artists. They also are money gougers!
Cozy Cabin Stove and Fireplace shop are selling the piece I need for $425+ tax. I found a place online that sells the same piece included shipping for $334! If these people are not running a *** scam, then I dont know what one is! It's absolutely enraging!
These scam artists probably are gonna end up costing me about $400 at least because I'll have to buy the part. If you don't buy it from the shop you originally bought the wood stove from the part is not under warranty. I'll also say this, Vermont Casting wood stoves are something you should also stay away from! Anyways if anybody is looking to do business with the Cozy Cabin Stove and Fireplace Shop here in Warrensburg I would seriously advise against it.
For those who have already, mark my words, they will eventually scam you some way to if they haven't already.
These people need to be eliminated, put out of business so they cant do this to anyone else. Have a nice day.
I had the same experience. If you return $1500 in pipe and if you need $300 in pipe, the owner changes pricing so you will end up oweing money!
Track everything if you shop here!! I will never buy a stove here again, this place is fraud.
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We were lured in being told they had our model on stock. When I arrived I was told it had to be ordered.
I was told that they offered a discount for cash... wish I had used a credit card instead. We ordered the stock, flagship model, on the first week of November and we’re told 2-3 weeks for delivery. At 3 weeks I called and was told the company was shut down for COVID and we would not get the stove till January or February.
We heat with wood, and no heat till February in the Adirondacks is not a viable option. We found a retailer in Hudson NY who had our stove in stock and drove down the next day to buy and install it. Cozy cabin refused to cancel the order, claiming it was a “special order”, no refund possible on a stove they said was not even in production yet. We contacted the manufacturer Heritage in VT...
they told us that they had not been shut down due to COVID and that they don’t do special orders and that they have not been more than 3 weeks out in production at all. Cozy cabin clearly lied about a number of things. My guess is that they needed my cash to pay a debt, and intentionally delayed my order for their own reasons.
When caught and confronted, they continued to obfuscate the facts and truth. Their entire position is based upon a situation their manufacturer has fully refuted.
Can you give a more detailed description of the problem so others can evaluate?
We had the same experience! Very displeased with this company.
They happily take your money and make promises, but then don’t deliver and refuse to give a refund. This business should not even be allowed to operate.
Same experience.