Resolved: WENT IN FOR A RECALL NOW CAR DOES NOT WORK
Update by user Feb 08, 2019
Tod the GM was amazing at resolving everything personally. Chris the service manager called directly apologizing for all that happened and assuring me that the car is now in perfect working order.
Original review posted by user Feb 07, 2019If I could I would give negative 10 stars. I took my car in for a simple recall. I went to pick up my car now its no longer working. They told me it was the battery, which is impossible i just replaced the battery. One of their techs checked the battery it was working fine. They refuse to accept the fact that they did anything to my car. I drove it into the dealership just fine and the car was in perfect working condition, how is it that I take it to them for a brake flush as part of a recall now i cant even start my car or take it off their lot. When they handed the keys over to me at no point did they even mention anything was wrong with it or that it wont start. On the service sheet they suggested new spark plugs (i just changed these 1 month ago), they said car needs alignment (I just did this 2 months ago), they said I need new brake pads, (these are new as well. They kept us waiting in the cold for 30 minutes, we went inside demanded to speak to someone and no one came for another 40 minutes. While we waited there was an older lady who told us that she came in to get her car fixed, and ended up leaving with a new car because they "couldn't fix" her old one. They had me speak to their Sales Manger Tony, which was no help at all. He told us to leave the car there over the weekend (this was a Saturday) and they would call us on Monday. Monday came, no one called. Tuesday Passed, no one called. I called Wednesday asking what the *** is going on, and they promised they would have the Service manager Chris Cooper call. He finally calls back and again says its the Battery, AND because the battery is bad the car is flooded. WHAT THE *** Again they refuse to fix what they did, and tell me if I want it working i'm going to have to pay. Its been 1 week now, and they are still refusing, and do not even offer to tow my car. Horrible place, horrible customer service, and apparently they do this A LOT. Please, DO NOT take your car here MY GOD you'll end up with a huge bill, or worst yet no car like me. I'm reporting them to : government consumer agencies, manufacturers’ zone offices, and the Better Business Bureau. As companies like these should not be taking advantage of consumers the way they are, especially in this country when a car is such an asset.
Reason of review
Damaged or defective
Fix my car, i shouldnt be paying! Bring it back to working condition!
Cowles Nissan Used Cars rips another one
I purchased a used 2005 Murano a couple of weeks ago. I also purchased an warranty the dealership sold me. The people who work at the dealership were very friendly and seemed to know their stuff.But, the vehicle was supposed to be a recertified car. After leaving the dealership, I noticed the passenger front door lock and the driver rear door locks didn't work properly. I also noticed a clicking/grinding noise from the front tires. A few days later, I tried to put a CD in the player in the radio only to find one was already stuck in there and wouldn't eject. I took it to a nissan dealership closer to my house, where I was informed that the warranty they sold me wasn't a nissan warranty at all. I also found out that Cowles hadn't even submitted the paperwork to get it into the system. Then, I found out it didn't cover the door locks or the cd player. I also found out that the warranty's deductible was $100 instead of $50 like they had told me when they sold it to me. So, I took it back to Cowles where, after threatening to go to the better business bureau, they said they would make it right. I dropped the car off Sunday evening and they said it would be done Monday. Today is Tuesday, and when I called down there, they were giving me the run-around about fixing it and saying that they would have to call the warranty company. This all on what was supposed to be a Nissan checked-out vehicle. We also had a problem registering the vehicle because of the finance person at Cowles. I have been in the military for nearly 18 years. I have bought several vehicles and have had them all registered in my home state of Tennessee. It is a simple process, but you have to know who to call and what paperwork has to be included. I tried very patiently to explain this to him, but he refused to listen. A week later he called me and said he couldn't register the vehicle. Again, I explained the process to him, and even gave him the name and number of the person to talk to in the Tennessee DMV. I am still waiting to get my registration right. Overall, this has been the most painful car-buying experience of my life. So then, recently, I was asked by Dan Wernitznig the General Manager of Cowles to submit in writing what the problem was and what would make the problem go away. Here is my reply:Dear Mr. Dan Wernitznig, First off, I would like to say that I really appreciate you taking thetime to look into this matter personally. I completely understandyour sentiment that you catch more flies with honey than vinegar andtypically, I would have to agree with you. Unfortunately, I am nottrying to catch flies here. I am, in fact, trying to get what I paidfor, a quality vehicle and warranty at a good price. If I had wanted to buy a used vehicle that had issues, I would havebought a cheaper vehicle from an individual seller. Instead, we optedto go to a Nissan dealership to buy a Nissan vehicle with theassumption that a Nissan dealer would sell us a vehicle in goodworking order. Also, there used to be another saying that the customer is alwaysright, and your dealership also has a similar poster on the servicedoor that seems to promise satisfaction. In the week and a half that we have been dealing with Diego and Matt,I have been told "Bring the car in and I'll make it right" (Diego)which later turned, "No, I said we'll see what we can do" and "Wellwhen you buy a used car at a good price, you should expect it to haveproblems" (Matt). I was also sold a warranty that, according to Diego originally, had a$50 deductible and covered all the electronics, but later turned into"Oops. We just started selling this new warranty and he must havegotten some of the things wrong." The other thing my wife was toldwas, "You should have read the brochure better" when she told themwhat the warranty promised. The bottom line is, I want what I paid for. I want a used vehiclethat is in good working order. I want working door locks, a CD playerthat works and a front end that doesn't have problems. I also want a50% refund on the warranty your business sold to me that doesn't covereverything promised and costs twice as much when something breaks. The bottom line is, I want good customer service. I also want to makesure that other hard working people out there don't get the samedismissive attitude and poor product that I was duped into buyingunder the guise of going to a reputable, Nissan dealer. If I don'tget it, the least I can do is use the tools like the Better BusinessBureau, Nissan Corp USA and social media to make sure people are awareof the type of used cars one can expect and the attitudes of thedealership when visiting Cowles Nissan. Have a good day. Jess D. Harvey To this, he replied:Mr. and Mrs. Harvey, I have not seen anything in writing about what you say has been promised. I had made an offer to Mrs. Harvey to try and have a mutual resolution to this matter but after reading this email I guess that is not acceptable to you. Any future dealings with us can be through the BBB. Cordially, Dan Wernitznig Whatever happened to the Nissan Customer promise? Especially items 2, 3, and 6. http://www.nissanusa.com/customer-promise/?tool=home.customer_promise.link
Raleigh, North Carolina
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