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Cowell Volkswagon - Shady practice, use Extreme Caution

Cowell Volkswagon in Richmond, BC, Canada - These folks took full advantage of elderly people, charging them MSRP rates, $500 doc fees + $500 Prep fees, and selling them useless additional insurance policies. Buyer beware; very dishonest and untrustworthy. Have someone knowledgeable look over the final doc before signing. No one mentioned that the insurance ($3000) is an option and snugged it in there. When confronted, no one takes any responsibilities. General manager Phil A. and sales manager Mark alike, shady, unethical practices, and poor services. Sales manager Mark is unapologetic and on the defensive; has no idea about the products that they sell. They should be ashamed of themselves for taking advantage of the elderly who has little knowledge of what they're signing. USE EXTREME CAUTION!!!!!!!!!!!!!!!!!!!!!!!!!!!
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ID
#1158683 Review #1158683 is a subjective opinion of poster.
Location
Richmond, British Columbia
Service
Cowell Volkswagen Sales Manager
Reason of review
Overpriced, shady practice, unethical, poor customer service,
Preferred solution
Full refund

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