Coverstore
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Coverstore Overview
Coverstore has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looked good when first received.
Cons: Awful customer service, Gave faulty products and refused to refund or replace, Not very sturdy.Recent recommendations regarding this business are as follows: "Don't do business with", "Buy elsewhere", "Yes I would!", "Keep an eye on your billed amount", "Do not use Cover Store- Read All Their Negative Reviews".
Coverstore has 2.3 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Looked good when first received.
Cons: Awful customer service, Gave faulty products and refused to refund or replace, Not very sturdy.Recent recommendations regarding this business are as follows: "Don't do business with", "Buy elsewhere", "Yes I would!", "Keep an eye on your billed amount", "Do not use Cover Store- Read All Their Negative Reviews".
Most users ask Coverstore for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Location and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Update recent order
Preferred solution: Resolution of applied discounts.
Crossville, Tennessee
Overcharge
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hanover, Indiana
Poor quality and customer service
User's recommendation: Don't do business with
Easley, South Carolina
Poor experience
User's recommendation: Buy elsewhere
San Diego, California
Purchased patio chair covers and barbecue grill cover.
User's recommendation: Yes I would!
Resolved: Ripped off
xxxxxxxxxxxxxxxxxxxxxxx.
- Awful customer service
Preferred solution: I want the $39.13 that is still owed to me. This was NOT my mistake you own it
User's recommendation: Keep an eye on your billed amount
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hoboken, New Jersey
Was Ripped Off By Cover Store
- Gave faulty products and refused to refund or replace
Preferred solution: Full refund
User's recommendation: Do not use Cover Store- Read All Their Negative Reviews
An order
Preferred solution: Let the company propose a solution
Refused to honor a warranty
- Looked good when first received
- Not very sturdy
Preferred solution: Full refund
User's recommendation: Steer clear of this company, better to buy cheap that way you don't care if it rips.
Thank you for your comments. Coverstore was founded in the USA and continues to proudly be an American company.
Product development, merchandising, marketing, technology, customer care, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. Our products are made at our wholly-owned and managed manufacturing center in Asia, and we’re delighted to provide our customers with high-quality products produced in a state-of-the-art facility. Our team is here to make our products better in form and function and always strive to deliver the best products possible at a fair price to our customers. We respect and understand your position and appreciate you taking the time to send us your feedback.
Unfortunately, this product is not made by Coverstore and we believe you may have us mixed up with another company. Since you do not have a purchase with us, we can help with a new order We hope for the opportunity to earn your business in the future.
Terrible!! I would NOT recommend this store to any one - !!!
Preferred solution: Full refund
Sherry H, I have the same story, this company doesn't honor their warranty claims. They had to gall to say that I did not buy my grill cover from them.
I purchased almost $300 in outdoor furniture and a grill cover. They claim the grill cover did not come from them. I found the grill cover on their website saying it was out of stock. Today when I searched for that grill cover the link was removed.
This is a shady outfit.
Contact your credit card company to find out if they cover these situations. I'm going to contact consumer affairs and any agency I can find to see if I can shut them down.
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The customer had worked with a designer in their area who assisted in obtaining their measurements to order Custom Covers for multiple items. We were made aware that one of the items did not fit properly.
Since the customer paid the designer directly and not Coverstore, these types of situations are typically handled by that party and we advised the customer to contact them directly. It seems they came up empty-handed with their efforts to resolve with the designer so they left us a negative review. The review caught our attention and we reached out wanting to learn where the issue may have been. The designer captured the initial dimensions provided by the customer via a Facetime call.
Regardless of where the error was had (if the incorrect measurements were given or the designer made an error), we requested the customer remeasure with some guidance and advised we would replace the cover as a courtesy. The new dimensions provided were different than what was initially ordered and after talking it through, the CX was certain these were accurate. After the courtesy replacement was sent, the customer contacted us again. They indicated the replacement cover fits perfectly, however, due to weather conditions in their area, the cover had now blown away.
Although adverse weather is out of our control and we do not replace covers when this happens, we made additional efforts to offer a replacement with a substantial discount. The customer was still dissatisfied with the outcome and posted multiple reviews.