New home All problems

Coventry Homes - New home All problems
Coventry Homes - New home All problems
Coventry Homes - New home All problems
Coventry Homes - New home All problems
Coventry Homes - New home All problems
Coventry Homes We are currently sitting in our brand new 3 month old house that is in a condition that is 100% unacceptable. I wish I could post the photos right here but it has it restricted because Im sure you dont want anyone seeing how poor the quality of our home...
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ID
#3784776 Review #3784776 is a subjective opinion of poster.
Location
Pflugerville, Texas

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Verified Reviewer
New Reviewer

Takes your money and runs

Steer clear of this dishonest company with zero idea of customer service. We dealt with a very charming sales person in New Braunfels and fell for his promises, giving him the initial fee for land analysis, design selections, and drawings. That was in February, 2021,...
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ID
#3092247 Review #3092247 is a subjective opinion of poster.
Location
San Antonio, Texas
Pros
  • Models and amenities
Cons
  • Not delivering on promises
  • Managing the process
Loss
$2
Preferred solution
Full refund
New Reviewer

Uninhabitable Home

Coventry Homes - Uninhabitable Home
Coventry Homes - Uninhabitable Home
Coventry Homes - Uninhabitable Home
Coventry Homes - Uninhabitable Home
Coventry Homes - Uninhabitable Home
Coventry Homes - Uninhabitable Home
I cannot encourage potential home buyers enough to avoid Coventry Homes, Plantation Homes and Wilshire Homes; all of which fall under MHI McGuyer Homebuilders out of Houston. We built a home in 2015 with Coventry out in the Canyon Falls community in Argyle and to say the entire experience over the last few years has been horrific is an understatement. The foundation has moisture that wicks up through it and anything that is porous soaks it up. We have mold growing in the walls, on cabinetry and when we paid almost $40k to remediate the mold, 1700 SQFT of engineered hardwoods had mold growing on the bottom and in the layers. We remediated in February of 2018 and in October of 2018 we HAD TO BUY A HOUSE TO LIVE IN as the mold had returned and our health continued to decline. We filed a lawsuit in September of 2017 since MHI was not honoring their warranty and per the contract when the damages exceed 20% of the contracted price, it's an automatic buy back. We have had two unrelated structural engineers and two mold experts all say that in order to "fix" the house, you need to demolish it. We have house we have $690,000.00 into and it is uninhabitable. So much water is under the foundation that from March 2018 to November 2018, the entire house heaved up 1-2 inches causing rafters to split apart and the roof to start "twisting" up off the house. There is evidence throughout the house and outside of serious movement. Every delay tactic has been used to keep pushing back the arbitration date to avoid accepting any responsibility for the product they built and sold to us. It's shameful and should be criminal. Don't look to the BBB for an accurate picture of how this company treats their homeowners...check other sites, look deep because it's an ugly mess and sadly, our story is not isolated. The common tactic reported by other homeowners and experienced by us was well, is to blame the homeowner for whatever warranty issue arises. We spent three years in that house and every day it poisoned my husband, two of my children as well as myself. You cannot imagine how dangerous mold is inside your home, you cannot imagine how sick it will make you for the rest of your life. We are carrying two mortgages, two sets of utilities, homeowners insurance, HOA dues and taxes in addition to paying legal fees just to have MHI honor their contract. Something honorable builders do without hesitation.
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ID
#1493596 Review #1493596 is a subjective opinion of poster.
Service
Coventry Homes House Construction
Cons
  • Having the house they built slowly poison my family
Reason of review
Bad quality

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