Covenant Books
Covenant Books Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation notes Covenant Books may suit new authors willing to accept long timelines.
Positive Feedback
Some projects completed successfully and the publisher signs new authors quickly, offering a path to publication for those prioritizing acceptance over speed.
Negative Feedback / Risk Areas
- Repeated delays in design and proofs led to lost time and income, a common theme in Covenant Books reviews.
- Poor communication and an uncaring tone from leadership harmed customer service and resolution speed.
- Proofreading oversights required additional fixes, prompting Covenant Books customer complaints about quality control.
Key Takeaways for Future Customers
- Confirm timelines and proof details in writing before signing a contract.
- Be prepared for possible slow responses and verify quality control steps.
- Consider alternatives if timely publication or responsive support is essential.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.0 star rating based on 1 customer review; consumers are mostly dissatisfied. Recent recommendation notes Covenant Books may suit new authors willing to accept long timelines.
Positive Feedback
Some projects completed successfully and the publisher signs new authors quickly, offering a path to publication for those prioritizing acceptance over speed.
Negative Feedback / Risk Areas
- Repeated delays in design and proofs led to lost time and income, a common theme in Covenant Books reviews.
- Poor communication and an uncaring tone from leadership harmed customer service and resolution speed.
- Proofreading oversights required additional fixes, prompting Covenant Books customer complaints about quality control.
Key Takeaways for Future Customers
- Confirm timelines and proof details in writing before signing a contract.
- Be prepared for possible slow responses and verify quality control steps.
- Consider alternatives if timely publication or responsive support is essential.
Turn one complaint into a collective action
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Poor Service
I filed an additional complaint that the company had not connected me with an AudioBooks representative as the contract stipulated. Covenant did resolve that complaint with an apology but never apologized for the shabby treatment I received in the initial complaint.
When the cover design was completed I suggested a different font then waited for the change to be made.
After several weeks, I questioned the delay and was told it was in process.
After nearly two months I sent a costly overnight letter to the CEO, hoping to get the process moving. The delivery tracker verified the CEO signed for the letter noon the next day, but I didnt get a reply until Wednesday of the following week. She called, saying the delay was because the designers didnt know if the font change was for the front cover or the back cover blurb. This seemed an excuse because I had specifically requested the text change for the front cover.
If the designers were confused, why hadnt they asked for clarification. Due to a bad connection, the call was ended, and I didnt pursue the matter because of the CEOs uncaring attitude.
Finally, after three months, the cover design was released. It was perfect except for a new problem: two words run together in the blurb. Where was the proofreader?
This caused further needless delay.
After a month the problem was fixed, but its amazing it took this long to put a space between two words. An honest merchant who makes a mistake will make it right for the customer as quickly as possible.
At a recent trade show, I was asked by a customer for advice on how to get published. I suggested Covenant Books and a week later he sent me an email thanking me, saying he had a signed contract. While they are quick to take on new authors to grow their business, once the contract is inked, Ive found Covenant to be rigid and unresponsive.
When a writers book is nearing publication, unexpected and needless delay is not only annoying but may affect the authors income.
When I spoke directly with Covenant about my concerns I was met with a tepid response and an uncaring attitude. This is not a customer friendly way of doing business.
User's recommendation: If you're a new author desperate to be published and unmindful of how long it takes, Covenant is for you.
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very true