Cove Smart
Cove Smart Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cove Smart has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable and recent advice says "choose a company that can take care of customers and obligations-not Cove".
Positive Feedback
Cove Smart eventually shipped a replacement battery so the customer could attempt a DIY fix for the overheating control panel.
Negative Feedback / Risk Areas
- Long delays for replacement control panel and unclear fulfillment queues exacerbate Cove Smart reviews about service gaps.
- Safety hazards from an overheating battery created urgent risk and poor resolution timing.
- Cove Smart customer complaints highlight slow customer service and failure to deliver promised replacements.
Key Takeaways for Future Customers
- Expect possible long waits for replacement parts and prioritize safety if experiencing battery issues.
- Consider companies with stronger replacement and customer service records before subscribing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Cove Smart has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; rating distribution shows 100% unfavorable and recent advice says "choose a company that can take care of customers and obligations-not Cove".
Positive Feedback
Cove Smart eventually shipped a replacement battery so the customer could attempt a DIY fix for the overheating control panel.
Negative Feedback / Risk Areas
- Long delays for replacement control panel and unclear fulfillment queues exacerbate Cove Smart reviews about service gaps.
- Safety hazards from an overheating battery created urgent risk and poor resolution timing.
- Cove Smart customer complaints highlight slow customer service and failure to deliver promised replacements.
Key Takeaways for Future Customers
- Expect possible long waits for replacement parts and prioritize safety if experiencing battery issues.
- Consider companies with stronger replacement and customer service records before subscribing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cove will not send replacement control panel
- 11 weeks since reporting a swollen, hot control-panel battery.
- Battery fix sent, but replacement panel not received; plan includes service/parts guarantees.
It has now been 11 weeks since I contacted Cove about the battery in the control panel that had expanded so much and was so hot it kept triggering a system tamper alert and we had to take it off the wall and put it on ceramic trivets for fear of fire hazard for my 89 year old mother. Cove did finally send a battery for us to "fix it" ourselves(how generous!)but still no replacement panel that was supposedly ordered 11 weeks ago.
I have since learned that Cove puts a different "queue" on replacement orders than the "queue" they put on new orders and then send both to the same warehouse. Well let's just make an educated guess as to which "queue" gets priority!
OR they must have so many faulty control panels that they can't fill the orders. Either way is unacceptable and I doubt that if the "shoe were on the other foot" that Cove would appreciate not getting the service and/or replacement parts they are guaranteed in the plan.
Preferred solution: refund for entire cove system or simply send the control panel that I deserve and was told I would receive.
User's recommendation: choose a company that can take care of customers and obligations-not Cove
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