Nicole P Kik

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Verified Reviewer
| map-marker Paupack, Pennsylvania

Dirty sheets

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Cove Haven - Dirty sheets
Cove Haven - Dirty sheets - Image 2
Cove Haven - Dirty sheets - Image 3

Good morning my husband and I just checked out of the champagne tour suite and it was a great stay, unfortunately we paid a pretty decent amount of money for our stay and when we arrived that evening before bed we noticed the sheets were stained, we slept on top of blanket that night, the next morning i called front desk and informed them, they assured me they would send the housecleaning right away came back at night bed was made but same dirty sheet was on bed.we feel this is unacceptable for what we paid, and very unsanitary. Seeing as how the problem was never resolved I would like to be compensated.

We were in room 418 .

This was the email we sent. I even called and left same message to manager no response this was Monday that I called.

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Pros:
  • Very romantic
Cons:
  • Non responsive

Preferred solution: Price reduction

User's recommendation: Check everything out first.

Resolved
Nicole P Kik

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Centereach, New York

Resolved: Dirty sheets

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Cove Haven - Dirty sheets
Cove Haven - Dirty sheets - Image 2
Cove Haven - Dirty sheets - Image 3
Updated by user Feb 10, 2023

Company fixed the issue and I have been provided with discount on future orders.

Original review Jan 11, 2023
Husband and I stayed at cove haven resort vip champagne suite last weekend stayed 2 nights paid a good deal of money ,when we first arrived bottom sheet on bed was dirty like black marks on it. We slept on top of blanket, made front desk aware the next morning, very apologetic promised it would be changed we came back that night same dirty sheet on bed never changed again slept on top of blanket.

The next morning during checkout I made front desk aware, got email of a manager, left a ling email no response.

I called the next day and left a message with manager again no response. This is unacceptable for what we paid and I'm soo angry.
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User's recommendation: Make sure everything is clean when you go.

Anonymous
map-marker The Bronx, New York

I NEED BACK MY PROMISED REFUND

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I made a purchase to a hotel the Cove Haven hotel wasnt what I paid for I asked the management for a refund, they approved it so I dont know why am I being charged again

I called the property was on the phone for 45 mins I spoke with Connie and Kelly theyre accountant they approved a refund

I dont know why you guys charging me again!!!!

The hotel Jacuzzi was spitting dirt instead of clean water, the property was infested with bugs, unfit unhealthy definitely not somewhere you want to go for a couples resort fun!

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