CouponCabin Reviews

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COUPON.com

I went to coupon.com to see if they had anything I liked. I have ordered from them once before and kept my credit card # which I had no idea that they did. I had this brown spot remover in my basket from a few days ago but wasnt sure if the price would change. As soon as I got on the site s sign pops up and says thank you for your order. I did not click buy or anything. I did not get a receipt or did it show me I purchased it. All I seen was processing. This is Fraud!

User's recommendation: Just don’t buy!

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ID
#2493838 Review #2493838 is a subjective opinion of poster.
Location
Calhoun, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complete fraud

I opened an account for a major purchase and that was it. The cash back amount was going to be over $100. I dont get the money and I dont get any communication. I try to log in and get a message that the was unnatural account activities and they needed a front and back copy of my drivers license. Complete fraud of a site. Run away from this site.

User's recommendation: DO NOT USE.

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ID
#2034138 Review #2034138 is a subjective opinion of poster.
Product
Couponcabin Cashback
Cons
  • Did not compensate
  • I believe they are fraudulent
Loss
$115
Preferred solution
Deliver product or service ordered
New Reviewer

This company cannot be trusted

Awful, Awful, Awful. This place dangles great opportunities to "win" free shopping at many great websites. I fell victim to the bait. Spent months trying to "win" this elusive shopping opportunities and finally got one to Kohls.com $100.00 sprees. After rushing to complete the order (they only give you a few hours to complete), paying for it-I waited for my $100.00 cash credit. They denied it. First they said it must have been a problem with my browser/ad on/extension, they then blamed Kohl's and finally said I didn't spend enough. After complaining more, they shut my account down while I had a positive balance. Save yourself the money and hassle-stay away from CouponCabin

User's recommendation: Avoid like the plague.

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ID
#2019427 Review #2019427 is a subjective opinion of poster.
Product
Couponcabin Cashback
Cons
  • Entire operating practices of the company
Loss
$96
Preferred solution
Full refund

Refusal to pay incentives.

When you use their browser to make an order they tell you to wait 6 days for credit. Then when none is given and you write, you get ok, we will give you half if you don't want to wait 90 days for a replay. LMAO SCAMMERS!!
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ID
#1866426 Review #1866426 is a subjective opinion of poster.
Location
Vancouver, British Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NEVER USE!

Update by user Dec 30, 2019

Michaela S. (CouponCabin)Nov 6, 2:08 PM CSTUnfortunately, we're unable to verify your account using the documentation you've provided.

As outlined in the CouponCabin terms and conditions that you agreed to on Feb. 26, 2018, 3:58 a.m. and reconfirmed acceptance of on March 8, 2018, 2:23 a.m., "As a condition precedent to earning and receiving any payment of Cash Back, you will need to provide the information necessary to set up your account and process any payments, which includes your real name and a valid mailing address in the United States...in certain instances you may be required to provide additional information to CouponCabin, including documentary information, as necessary in the sole and exclusive discretion of CouponCabin.

Such documentary information may include but is not limited to state-issued drivers licenses or other government-issued photo identification documents, and/or utility bills or other proof of residency documents." Accordingly, failure to provide sufficient documentation will result in your account remaining in its current, closed status. Please note that once the proper documentation is submitted, we will be happy to reopen this account and process any applicable cash back payments.Michaela S.Vice President of Customer Satisfaction

Original review posted by user Dec 30, 2019
They are crooks. They won't pay you out. Once you reach a certain threshold they will deactivate your account and claim that you are not who you are or some other lame excuse. There is nobody to call. You have to wait two or three days for a reply via email. They are sitting pretty collecting cash payouts from the companies you have chosen in order to get cash rebates from. They are the worst company I have ever dealt with. They will have a class lawsuit action before them very soon! And they stole a $150 from me. USE A LEGITIMATE CASHBACK SITE - NOT THESE scumballs!
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ID
#1746054 Review #1746054 is a subjective opinion of poster.
Product
Couponcabin Cashback
Cons
  • Did not compensate
  • Are deceiving their sponsors
  • I verified my identity and they did not keep their word
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund

Let me just say, have never dealt with more insensitive customer service

It was shown to me that providing me with information was a complete waste of the team leader's time, explaining that I suffer from a medical memory loss due to epilepsy, leaving me struggling to recall my account details, resulting in automatic labeling and treatment as someone trying to defraud them. I was really excited with the prospect of participating as a frequent user of their services, but I was frustrated by the misinterpretation of my error. In reaching out to try to prove my actions were in no way intended to scam, I inquired about a purchase made where no money had been seen. The guidelines are very rigid, mixed with the stress of expiration of the coupon, looming in the near future, and when I attempted to read the legal guidelines for that particular deal, a subsequent popup, was needed to get the information that truly matters, concerning me about staying from the direct link to the store, perhaps failing to follow protocol and qualification for the cash back from their site, as a fault on my part for deviating from the direct link, including an additional visit to another page. May I just say that the response was the crudest form of customer service I have experienced, and I am a BA in Communications, Customer Relations, and Public Relations from the University of Southern California. I am speechless as the insensitivity, rudely masked by explanation, but was blatantly desired to belittle, with a tone and word choice that could in no way be misconstrued, or leave me with any doubt that I had stolen precious moments of his life dealing with an incompetent being. Looking forward to my check and no guilt, when trying to use a company and support it in the very manner it strove for when envisioning the success of the idea it was built upon... My apologies to inconvenience you by being a customer and someone who has struggled their whole life with embarrassing memory loss, that has never before made me feel like such a piece of crap for this shortcoming.
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ID
#1541973 Review #1541973 is a subjective opinion of poster.
New Reviewer

Will violate own Terms and Conditions to avoid paying out

CouponCabin terminated my account on Jan. 16th after I expressed a legal concern regarding their lack of transparency. I had $76.86 pending in my account at that time. Sydney K., the customer service rep who terminated my account, told me that a final check would be processed within 10 days and mailed out to me. It never was. Ever since then, I've been trying to collect this money. Upon account termination, no one at CouponCabin would talk with me. I was told to mail a letter to their legal department. So at the beginning of March, I sent a formal demand letter to CouponCabin's legal department. After 30 days, I still had not heard back, so I sent an email to their legal department as well as to their customer service department. I received no reply, but two days later, CouponCabin's lawyer, Douglas Cordiano, overnighted me a response letter. The response letter essentially stated that they would not communicate with me except through a lawyer and/or through the Small Claims Court and/or binding arbitration due to my repeated threats of legal action. Of course, this is a gross mischaracterization of statements made by me regarding legal action. There was, in fact, only a potential threat of legal action in the event that CouponCabin did not pay me the money owed. I mean, if someone owes you money, and they won't pay you, what exactly are you supposed to do besides threaten to sue them? If they paid that money, I'd have no reason to seek legal action. This letter, and in particular one that Mr. Cordiano sent to the Illinois Attorney General's office in response to a complaint I made, contained what I will diplomatically refer to as factual errors. In neither case did Mr. Cordiano make any mention whatsoever of the money owed to me or my attempts to collect it. In fact, he seemed to feign ignorance of my objective. Regardless, I did attempt to reach out to Mr. Cordiano in order to settle the matter amicably outside of court. He provided an email address to which I could direct communication from my attorney (as though anyone is going to hire an attorney to collect $76.86). I made clear that what I wanted was the money owed to me, at which point I would let the matter rest. I pointed out to him (again) that CouponCabin informed me on Jan. 15th that I was owed money, and their own customer service representative, Sydney K., also informed me that I was owed this money. Further, Sydney K. also stated that my account was in good standing despite whatever security issue caused my account to no longer be able to be paid out via Paypal. This is particularly important when you examine their Terms and Conditions. Section 3 of the Terms and Conditions, specifically paragraph III, "Termination of Your Membership," states: "If your membership is terminated by CouponCabin, CouponCabin may refuse to pay some or all of the amounts credited to your account if such amounts appear or are suspected (as determined in the sole and exclusive discretion of CouponCabin) to have been earned in violation, or after violation, of these Terms or to have been otherwise unlawfully obtained." Based on Sydney K.'s statement, they did not believe that I had violated their T&C in earning this money. Sydney K. even informed me that a check would be forthcoming. Therefore, CouponCabin is in violation of their own T&C. CouponCabin seems to have no problem using their T&C as a weapon against consumers, but when it applies to them, they have little regard for it. It is my opinion that they are betting that most people will not put in the time and effort to go to court or arbitration in order to recoup small sums of money. I wonder how many accounts they've terminated without paying out what those account holders were owed. I would not be surprised to find this to be a significant source of income for them. So, what options are available now? Clearly they have no interest in acting in good faith. They won't communicate with me, and they've avoided any mention of money as though they were allergic to it. There are two primary courses of action. First, I can sue in Small Claims Court. It would cost about $90 plus some additional expenses related to serving CouponCabin. However, if I were to win, I could recover these expenses from CouponCabin. Other people in my situation may not want to choose Small Claims Court, though, because of location. I think you'd have to either live in Illinois or Indiana or go to one of those states to file. The other option is arbitration. CouponCabin's T&C make this option seem equally unappealing because they state that you'd have to do this in Lake County, IN. However, JAMS, the arbitration company, specifically states that the consumer must be allowed to take part in choosing the arbiter, and they must also be allowed to have the venue take place in their hometown. So, despite what CouponCabin's T&C state, if you want to file an arbitration claim, it should not matter where you live. The filing fee is $250, however if you win CouponCabin will have to pay it. Additionally, CouponCabin has to pay several thousand dollars in fees to the arbitration company to have JAMS process the claim and arbitrate it. I don't know CouponCabin's record when it comes to these sorts of cases, but it is entirely possible that if you were to file and arbitration claim, CouponCabin may opt to settle with you rather than pay all of these fees to JAMS. So, if you've got a good case, you may wish to go this route. Perhaps if enough people did, CouponCabin might choose to change their practices. Additionally, I highly recommend you file a complaint with the Attorney General's Office in Illinois. They will probably tell you that they aren't going to do anything, but perhaps if enough people complain, they will have no choice but to take the issue seriously and investigate this company.
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ID
#1527595 Review #1527595 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$77
Preferred solution
Full refund
Junior Reviewer

Beware - Cash Back Not Issued

After months of trying I finally got an offer for $100 back on orders over $100 at Amazon.com. I followed the instructions to make the purchase (over $100) and submitted my order to Coupon Cabin. I received confirmation that my order was accepted and $100 was added to my account pending payment on 12/6. Part of my Amazon order was delayed due to postal issues. I emailed Coupon Cabin asking them how it would be handled IF there was an issue with the order where Amazon may need to refund a portion and have me purchase the items again. That was all - a question! There was no modification to my order, nothing was cancelled, nothing was refunded. Coupon Cabin informed me that if there were any modifications to the order then the cash back would be reversed, as outlined in the offer details. I decided to wait to see if the post office might locate the package and deliver it. However, Coupon Cabin took that option away from me and proactively removed the $100 pending cash back from my account later that same day. They misread my email and since then have refused to own up to their mistake. Still at that point there was zero modification to my Amazon order, nothing returned, nothing cancelled, nothing refunded. I offered on more than one occasion to provide them with screenshots proving this but they wouldn't even acknowledge the offer. They simply took the same approach that it seems they do with many other customers from reading these reviews, generic responses that are not applicable. Coupon Cabin took the opportunity to remove the $100 from my account simply because I emailed a question to educate myself on the process should I actually have Amazon process any sort of refund, return, etc. Which I DID NOT. It is very disappointing when you follow the rules and try for months to get an offer from this site only to have them revoke it prematurely simply because a question was asked that they misunderstood. The lack of ownership from all levels in the company is truly sad. Don't be fooled when they respond to this saying they are bummed for not being paid either - because I've asked them several questions that would prove or disprove if they did in fact get paid for my UNMODIFIED order. They ignored every single question. Don't be fooled by any generic response mentioning Terms of Use because I read them and understand them. What they seem to try to do with each reply is trick people into thinking what they did was as a result of something in the terms of use. I predict their response will imply they aren't being paid but what they won't acknowledge is that they voided the cash back within hours of my emailing them a question and only a few days after my order was even placed with Amazon. An order that was not changed in any way, ever. Amazon offers 6-9 day shipping, they call it No Rush Shipping. Coupon Cabin voided my cash back long before that time frame was even up. I have to believe Amazon is smarter than to enter into a partnership with any company that would void orders stating they were "modified" simply for not being delivered, again due to a minor postal delay, within a couple of days. Bottom line, Coupon Cabin continues to say they won't be paid for this order, but they have been saying that since long before my pending cash was even due to me. That suggests they voided it before the process would have even had a chance to complete between their systems and Amazon. I truly believe they received a commission for my purchase and are simply not willing to pass on the portion I earned. If they reply to this post this will likely be there response. It is the same thing they have copied and pasted in every email and complaint sent about this issue. They have completely ignored every question I've asked to help show they are being honest about not being paid. "Please know that we understand your frustration with this situation and wish we would have been paid for your order as well." I will give this company credit for being masters at avoiding helping customers that feel they have been ripped off for various reasons. The one flaw in their approach is that they don't seem to look at any details about each scenario. Instead, they pull from a list of canned responses and paste them in response all over the internet. I highly recommend doing your research before using this site. Sure, there are a lot of 5 star reviews, but many of them are generic: "I love free cash back" and things like that. Read the 1 star reviews and I think you'll find there is a pretty common theme of people not being paid by them. It is ultimately up to you to decide if you want to roll the dice. If you do, I hope you have better luck than I and many others have had.
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ID
#1425324 Review #1425324 is a subjective opinion of poster.
Location
Southbridge, Massachusetts
Service
Couponcabin Customer Care
Reason of review
Poor customer service
New Reviewer

Coupon Cabin cancelled my account when I was owed over $100

My account had over $100 scheduled to be paid in November. Interesting that my account was cancelled in November just before I was supposed to receive my cash back. Such a scam and so shady. They cited that I "violated the terms and conditions." I had a friend over at my house and I showed them couponcabin.com, thereby PROMOTING coupon cabin. They feel that I was opening "multiple accounts" due to the access through my IP address. What a bunch of ***. Someone needs to sue coupon cabin in a class action lawsuit. When money is documented as being owed, that money needs to be paid. Maybe a good group of lawyers needs to get their attention with a well placed lawsuit.
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3 comments
#1984357

You're not alone. If you review all of the review websites, you will see a pattern of them closing accounts after customers redeem large rebate offers.

Yes, I got a Cease and Desist letter too. It's mostly an empty threat. Class Action is out of the question, per the T&Cs, but, if you read the T&Cs thoroughly, you may have a case and can sue them in small claims court.

Luckily, they are holding hearings via Zoom right now. You can read more here: https://sites.google.com/view/coupon-cabin-has-my-money/Home

#1831820

I agree. However, they threaten you with lawsuits and try to force you to take your review down as you are committing defamation against their company.

#1831825
@Melanie W Jri

But is it defamation if what Coupon Cabin states isn't true? Also, why do they choose to do it when they owe money to you?

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ID
#1126698 Review #1126698 is a subjective opinion of poster.
Reason of review
Problems with payment

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