Coupa Software Reviews
7 TOTAL REVIEWS
5.8K PAGE VIEWS
Coupa Software Reviews
They present themselves as a way to save their customers money and they succeed because they delay payments to vendors.
Every time I use Coupa as a vendor I am presented with hurdle after hurdle, resulting in months of delays getting my invoices paid. They are virtually non-responsive to me, always asking me to call my customer for problems they have generated. My solution will be to raise prices for my customers who use this portal to pay for my delays and interest I'm spending on my line of credit for money that is rightfully mine.
User's recommendation: Don't use it or any of these portals. They are more work for you and you ruin your relationship with your trusted vendors.
A REAL review of Coupa from an intern.
From glassdooor: The Support manager has single handedly ruined their reputation in Reno.They are a secretly laughed at, when they come to the UnR job fair,everyone knows they hire and fire like clockwork. Its a meatgrinder. You can do the same level of work at ANY call center in Reno, make more,and not have to stress when youre going to get axed by the manager. They are also the laughing stock at the other local tech companies.My bro, who works in tech support elsewhere,says this:"imagine your playing video games. then, your grandpa sits next to you, picks up a controller for his very first time, and tries to tell you how to play a game he's never seen. That's Coupas Reno Support in a nutshell." And he is right. I can tell you from first person experience, this is exactly how it feels working here. Glad its an internship and not my real job! Well. I dont know. Good luck. Not that you need it. Ive watched you fire people who were crucial to this role, because they called out how bad you were at this job, and no one above you seems to care, so. Ya. Enjoy further ruining Coupa's local rep.
- Internship was practically thrown in my lap
- Tm the reno support manager
- Virtually no training since they fired legacy whod been training
- He fires valuable employees and no one cares
Reason of review
all of the above
Fire the Reno Support manager and hire someone with real COUPA experience. Not some outsider.
Lets be real Coupa...
The support jobs in Reno are 1. easy to get 2. pay better than minimum wage 3. are catered towards college students and students looking to intern. and 4. easy, easy to get. The Reno office is a meat grinder. They do not like anyone to be employed there for over 2 years. They WILL fire you as you begin to time-out. If you like short term jobs, this is for you! Lets be real. The application is terrible. Its never been stable. You will have more support tickets than you can handle from the flimsy application. Yes, it looks nice. Sure, its shiny and new. But its unstable and the support system is the worst you well ever encounter...because its managed by outsiders who dont know tech and staffed by college students who work at a West Corp call center level. You will be leaving this off of your resume, once you see how incompetent your managers and team leaders are. Their competition has been doing it a lot longer, and while they dont "look like your shopping on amazn",at least the competition has STABLE applications. I advise to check out SAP and Ariba,from whom Coupa imitated. There isn't much to say to management, as they are hired from the OUTSIDE and not brought UP from the inside. This created a shark-tank that has eaten the once touted "coupa culture" and left it to rot. These guys dont know technology. At all. Not in the least bit. They dont even know company policy. They will talk at you with lies and misdirects, to pretend like they do. But grill them on tech sometime, find out for yourself. These are the teachers of the first-job-in-college-agents who will be "working" your tickets. My advice to those ABOVE management;fire the Support Managers, you know this route has failed,and beg the team that you let them fire, to come back.You had a squad of highly skilled techs who knew the system inside and out,and you let the sharks eat them.Then, replace those outside-managers with engineers from inside. But you wont, will you? Because in the end, all Coupa cares about is sales, sales, salesand lining your pockets with money. Not about building a stable application that people will WANT to renew their subscriptions for,not about providing intelligible support from qualified engineers,but money. Selling new contracts and getting more money. Dont take my word for it.Find out for yourself.
Coupa pays to delete bad reviews
I work in their Dublin, Ireland HQ and can tell you that they have a team who just searches the internet, paying sites to remove bad customer reviews. I see 5 different reviews here. Thats 3 less than last week, goid luck keeping them posted. Their so afrad customets will find out the truth! While theyrw still poisted you shoyld read them! Its shocking and heartbreaking! Thery really falling apart internally. I van tell ypu fom working here, in america they fire all but a few ticket fluffers ans outsource the rest to India! They only pretend to have suppory for america, we are nect to outsourc. Keyran says we must lie to callers. Never letem know the works getting shipped to india, just pretend we do it. But sad is that india had no idea what theyre doing and no one can speak english!
- Fires legacy employees
- Secret outsourcing
Support is getting worse DAILY
We have had support issues with COUPA from the beginning. We have gotten passed around from person to person consistently. Now that they are trying to be more global we are seeing support going down significantly. They don't have people to diagnose problems. Every time we call we have to educate them about our environment and the suppliers that we are having problems connecting to. We were told we could have as many suppliers as we wanted. Sure you can, but getting them set up and connected and keeping the connection live is on us. Not what we expected. We were going to look at them for other applications after we got live and stable. We are 9 months in and are continuing to have problems. Is anyone else experiencing this terrible level of support?
Reason of review
Poor customer service
Dont buy into the Coupa hype - you will get burned
Coupa come across as a great company to work with during the sales process, but leaves you to partners to deal with from then on. The recent move to offshore support has been painful. Now we are having to spend a lot more money on change orders and phasing to get what we were originally told was in the software....including integrations within their own software. Feels like we are spending money finishing their products for them We are now at a point of deciding whether we move forward with them or pull the plug. All in all this project has cost us way more than we expected and we are not getting the benefit we were told we would receive. As we speak with other Coupa users, we hear the same from them. The ease of use that Coupa claims drives adoption is great in demos but not in reality. We have not been able to get enough of our spend under use in the system to make it worth the cost.
Lehigh Valley, Pennsylvania
Reason of review
Problem with delivery