Costumes com
Costumes com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costumes com has a 1.5 star rating from 2 reviews and consumers are mostly dissatisfied, citing slow or missing shipments and poor response to inquiries.
Positive Feedback
Few positive signals; price level is reported as high and some items are advertised with fast shipping.
Negative Feedback / Risk Areas
- Recurring complaints about shipping delays and orders never shipped featured in Costumes com reviews.
- Problems with customer service responsiveness and deleted reviews cited in Costumes com customer complaints.
- Issues with sizing accuracy, duplicate orders, and concerns about billing, refunds.
Key Takeaways for Future Customers
- Exercise caution before ordering and verify stock and shipping timelines.
- Document communications and expect slow customer service when raising issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Costumes com has a 1.5 star rating from 2 reviews and consumers are mostly dissatisfied, citing slow or missing shipments and poor response to inquiries.
Positive Feedback
Few positive signals; price level is reported as high and some items are advertised with fast shipping.
Negative Feedback / Risk Areas
- Recurring complaints about shipping delays and orders never shipped featured in Costumes com reviews.
- Problems with customer service responsiveness and deleted reviews cited in Costumes com customer complaints.
- Issues with sizing accuracy, duplicate orders, and concerns about billing, refunds.
Key Takeaways for Future Customers
- Exercise caution before ordering and verify stock and shipping timelines.
- Document communications and expect slow customer service when raising issues.
Turn one complaint into a collective action
Ellabell, Georgia
70272 validation of complain
Unhappy validation code 70272
As of today Jan 5, 2025 I have not had any response by phone nor email.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShoe size is too narrow. Need to return and change shoe size to a 9 wide. Size 9 is too narrow.
I have no idea how to return the product for a full refund. I hope you can assist as this has been a headache and I'll never return to them again.
Shoe sizes are not accurate and when I tried to reorder before I could change shoe size it automatically placed a duplicate order. So now I have 2 pairs of shoes wrong Size and I'm not happy
User's recommendation: Use caution if this issue isn't corrected
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam Company Will Take Your Money and Never Ship Your Costume
- - Advertises same day/next day shipping for items not in stock; funds held.
- - Order placed in May; by August still not shipped; upgrades blamed.
Costumes.com also known as costumesupercenter.com in New Berlin Wisconsin is an online costume store. They advertise same day and next day shipping for items that they actually do not have in stock or plan to sell, but they take consumer funds for it and hold the money for months.
I purchased a costume in MAY. It is AUGUST and they still have not shipped the item. When I reached out in June, they said "system upgrades preventing shipping"...and that it would ship in the next week. It didn't ship.
I followed up again and was told the same thing--system upgrades. It had been 5 weeks at that point. I followed up again and was told the same thing. So I left a review on their site and they deleted it (violating the CRFA) and emailed me telling me that I could cancel if I couldn't wait and INDEFINITE amount of time and they refused to tell me why now the item was not shipped since they were now advertising the costume with next day shipping but not sending mine.
I asked them to clarify how a system upgrade could possibly affect shipping FOR MONTHS and also asked why they were advertising the same costume as SAME DAY SHIPPING on their site if their "system upgrade' was still 'affecting shipping'. They ignored me. I followed up again They ignored me. I followed up again.
They ignored me. I followed up again. They ignored me. It's August.
They took my money in MAY. They never shipped the costume, but they are taking people's money for costumes they don't have in stock and then lying about why they aren't shipping it. This is a pattern for this company. After researching consumer complaints, this is what they do to consumers.
This is fraud, this is a violation of advertising laws. This is clear cut deceptive practices.
They are still advertising the costume with next day shipping as I write this complaint nearly four months after I placed an order. This Wisconsin based company is harming consumers with intent and should be investigated for fraud, false advertising, deceptive practices, consumer review fairness act violations and more
- Theft
- Fraud
- Deceptive advertising
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT BUY FROM COSTUMES.COM
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