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The resort was outstanding, no question about that. However upon arriving at the resort, we were conned in to purchasing a scheme which we feel upon reflection is a scam. Not a Timeshare they said, the basis is the same though, just cleverly disguised. We have owned a...
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#1046487
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When we first came in that night, the hotel manager said we only had 1 room for 3 nights with only 1 confirmation number,and the hotel manager said we need two separate confirmation numbers for each room.And we paid for two rooms and 3 night package for Universal...
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1.0
I didn't like
  • Travel package was not what is was suppose to be
  • Tavel package it was not what is suppose to be
#1045853
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We booked a cruise about 2 months ago with Costco Travel. We just got an email telling us that we needed to make the final payment. I looked everywhere on the email for a link so I could make the payment, no link. I logged onto Costco Travel to try to pay it here, not...
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1.0
I didn't like
  • Should have made final payment process much easier
#1033689
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Costco Travel Car Rental Booking Review

Costco Travel
#1032354
1.0
Booked SUV with Costco travel for enterprise, but no car was available an hour after reserved pickup time. Was told to wait an hour and maybe one would become available. Costco re-booked me with Avis. Arrived at Avis and was told no vehicles available until aftet 1pm (4 hours later).
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Short Review for April 02, 2017, Other

Costco Travel
#1028677
1.0
We just lost one day waiting in line with no end in sight, I'm guessing 2 more hours just to get a rental car then as stated we have lost a day in hotel fees. So cost of trip decided by number of days that's $1000ish we should get refunded.
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Costco Travel Customer Care Review

Costco Travel
#987728
2.7
I waited for almost an hour and still don't have anybody to answer the phone. "This is not acceptable"
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Costco Travel Car Rental Booking Review

Costco Travel
#945450
2.1
Booked budget rental through Costco travel , during the day of renting budget won't honor the rate given by Costco travel . When called Costco, agent refused to help saying that location is budget emergency location and they are independent entity . After requesting to talk to supervisors the last be gets disconnected and didn't get a call back.
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I've recently booked our family cruise (Norwegian Cruise Line NCL) with a group through Costco. After the final cost of the trip had gone through, I called NCL (extremely professional) for a receipt but since they didn't handle the reservation so NCL forwarded my call...
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#1029307
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I have booked cruises with Costco travel for years and every time I have to call back because something is incorrect about my booking. I am always on hold for a very long time and recently Costco is unreachable because of inclement weather. In this day and age weather...
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Anonymous
Anonymous

Seriously Costco is terrible--always book direct; they don;t even understand their various travel places; I asked if they have gone there and they said no; knuckle draggers--E...

Anonymous
Anonymous

costco sucks

2.4
#1004170
Reply to reviews
I purchased a vacation to Aruba for December 7th 2016 and i had to cancel my aniversary trip because my fiancee died and pass away on December 5th 2016 and Costco is makinh so hard for me to ge a refund on our Vacation to Aruba. I have always used Costco for our...
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3.1
#984507
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I travel to Las Vegas 5 to 6 times a year. I always use Costco Travel to select the best price of four major car rental companies that they deal with. Most of the time, Budget Rent a Car is the lowest priced in Las Vegas. On October 11, 2016 I picked-up a intermediate...
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Anonymous
Travel Agent

I'm sorry that the car agency was giving you issues and I know that its hard to get a hold of a supervisor at times. Though I do not work on Vega's packages I'll take your sto...

Anonymous
Anonymous

Uh. Just a thought here...maybe don't use Budget, Einstein?"There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame o...

4.6
I liked
  • So far it has been excellent
#968500
Reply to reviews
I had contracted a rental vehicle through Costco Travel for a light pickup truck to move a kitchen table and chairs, for rail shipment, while traveling to California. These items belonged to my girlfriend's mother who had passed-away, and they had sentimental value....
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#937086
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Im sitting here reading all these horrible reviews and im shocked. I have been using Costco Travel for 15 years. I used them to rent cars book vacations and rent hotels. I have never had a problem that wasnt solveable way beyond my satisfaction. So im confused. How is...
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4.5
#934996
Reply to reviews
Cannot explain, how brutal the Costco travel customer service is. Please do not book your vacation through Costco travel, they ruin your vacation. I decided to add my review based on my experience. They allocated cheap hotels and put you on waiting when you are at...
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#931543
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