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I picked up my mother 's medications at the Costco Pharmacy In Mountain View today. The pharmacy clerk lied to me that he placed Norco in a bad together with 5 other medications I trusted him because he looked straight in my eyes and reassured me. I feel like a fool that did not check it at the store. When I got home I opened the bad and found out that Norco is not there. My mother and I are extremely upset because the pharmacy is closed today...
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1.9
I didn't like
  • Dishonest
#1002923
This is the second year I've used the Costco Pharmacy for my one and only prescription. This is a common and inexpensive drug. The first year, Costco kept sending me 90 day refills every 30 days. Okay. I can live with that. I have the same medication on auto refill, but this time I was getting low so I went in and refilled it two weeks ago! According to the USPS tracking, it's still in Compton, CA. I have one pill left and will need to contact...
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3.1
#977954
Horrible costumer service. Maria yelled at me on the phone telling me she didnt have to tell me anything about my meds or why they didnt have them ready. She also interrupted me and then placed me on hold while she yelled at me. This is about the 4th time that someone at costco pharmacy does this. They tell you they dont carry certain prescriptions because they dont want to order them. Completly rude and unprofessional!!
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Short Review for January 12, 2017, pc_service

#990105
1.0
Long wait time they are so *** dump that then don't know how they can say sorry to their customers they are *** ***
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Costco Pharmacy Department Review

#968400
2.1
Worst customer service. Longer than average wait times. Rude, non emphatic staff. Walmart is just down the road...
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Costco Pharmacy Prescription Refill Review

#953445
1.0
Transferred from Sam's pharmacy to Costco pharmacy in El Paso, TX and it is worse service. Medications ordered a week ago not ready. Four ther people in line meds not ready. Everyone had to wait. Bad service.
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Costco Pharmacy Prescription Refill Review

#951523
1.6
Stand at counter forever, then when waited on find out prescriptions aren't ready anyway. Every. Single. Time. Hate this place, back to Walmart, can't believe I just said that!
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Went to Cosco Maple Grove to get Levothyroxine prescription today. This very unfriendly young Lady came back with a basket with 4 different Medication plus a big gallon container ( I guess for a colonoscopy) and told me that 1 of my Medication is not covered by Insurance. I had to tell her 2 times that this is not my Medication. No excuse from her side. After waiting another 20 Minutes for my ordered Meds she put it through my Insurance even...
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1.2
I liked
  • Nothing about this
I didn't like
  • Wrong patient
#926007
Due to company cut-backs I am forced to use Costco Mail order. The service is really poor and I'm very disappointed. I tried to transition early and Costco claimed to try to contact my dr to transfer prescription. After a couple weeks of Costco's failed attempts, I made 1 phone call and had it done in10 minutes. I've had to pay extra to have my fedex package redelivered because they refuse to use the USPS and now they just charged my credit card...
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Went to Costco at Hesperian blvd.Hayward and a lady by the name Rebecca at the prescription appeared rushed (there was no line behind me)and gave me wrong information regarding my coverage. Didnt apologize at all.Pretty rude.Charged me full price. So had to ask another pharmacist to chck. Later when getting my refund, I asked her if its been a busy day and she said it always is. So I told her good then, job security and she replied, "doesnt ...
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In the past few months I have had several prescriptions filled at Costco and noticed a variance in price for the identical drug. This last time it was more than 3 times the amount over a previous prescription. When I questioned the staff,I was told that my insurance refused payment. I replied how is this possible when they approved my last order for this drug. The young man told me that insurance companies frequently change policy throughout...
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Anonymous

LifeIsGood Today I had similar experience with Costco in the City of Industry, CA. Without finding out if I am a Costco member or not, Costco Pharmacy automatically charged me non-membe...

Ordered by phone my thyroid med and got a bed surprise! Price charged for a month supply was the same that I used to pay for 90 days supply at Walmart. The same kind. Levothyroxine 75 mcg ( substitute for Synthroid 0.075. And when I complained the guy OP: # 66 CHRIS rolled his eyes to me! How sad!
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dropped two rx two weeks ago, one got filled right away. The other not available and I was told that I will get notified once available. The medicine is for my 6 year old boy. Nobody called since then. I called the pharmacy today and they said the other drug is available one weeks ago, and they don't know whether I should be notified. The manager said they have system to call me and don't know why I have not received the message. She asked for...
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2.2
I liked
  • Close to home
I didn't like
  • Long waiting time
#838054

Contact Costco Pharmacy

Headquarters Address:
CostCo Pharmacy
6101 Gateway Boulevard West
El Paso, TX 79925
Phone:
(915) 774-5203
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In October, our otherwise inactive PA Governor(Wolf), approved Act 43 under the Pharmacy Act of PA. Perhaps no one was notified of it. During the last week of January, I was informed that I could not get my medication from the Mailorder Department in Washington State. This was really never true. Quote from Pharmacy Board Website: PENNSYLVANIA STATE BOARD OF PHARMACY PO BOX 2649 HARRISBURG, PA 17105-2649 717-783-7156 Fax 717-787-7769...
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1.9
#786624