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Cosrx

Cosrx

cosrx.com
What is your customer experience with Cosrx?

Cosrx Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Cosrx reviews show a 1.0 star rating from 1 customer and overall sentiment is negative with customers mostly dissatisfied.

Key Takeaways for Future Customers

  • Expect issues highlighted in Cosrx reviews about customer service and product size versus price.
  • Be prepared to request refunds or clarifications about billing when buying travel sets.

Negative Feedback / Risk Areas

  • Repeated complaints about extremely bad customer service and charges for support.
  • Reports of almost empty travel sets and requests for refunds for misleading packaging.

Positive Feedback

Some customers value the website and certain full-size products, though praise is limited in current reviews.

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Media from reviews

Cosrx - Set almost empty
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Auriella Ayh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

COSRX Customer Service-the WORST

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AI Highlights
  • - Customer paid $117 and now faces a $5 fee to get usage questions answered.
  • - Customer says they need answers or will return all products.

Why do I need to pay $5 to have my questions on usage of the products aswered? I just paid $117, & now I have to pay another $5 to get an answer on how to correctly use their products?

Does this sound right?

Not to me. I need some answers, or all the products go back

User's recommendation: Extremely bad customer service

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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Bloomington, Illinois

Set almost empty

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AI Highlights
  • - Paid $22 for COSRX All About Snail travel size; the container was tiny.
  • - Seeks refund to buy COSRX 6X Peptide Collagen Booster Toner Serum ($21.14).
Cosrx - Set almost empty
Contains 1 confidential file for company representatives

Hi Cosrx

I purchased on Amazon

COSRX All About Snail Korean Skincare | TSA Approved Travel Size And I'm so disappointed because I pay $22 dólars for a tinny and almost empty containers so I want my refund to buy with that $22 dollars a full bottle of

COSRX 6X Peptide Collagen Booster Toner Serum 150mL/5.07 Fl.Oz, Skin Renewal Boosting Facial Essence, Niacinamide & Hyaluronic Acid for All Skin Types, Korean Skincare, Paraben Free

that it cost just $21.14 and it's a full bottle that will last months and those almost empty tinny containers that I got wil last just 2 days maxims, so please if you can help me to return these products and get the toner serum you will make me more than happy. I purchased 2 more products from you and Iam very happy with them.

Thanks so much this is my order number on Amazon

Order #

113-778****-272****

Thanks so much

Claudia Beus

434989****

Email: klaussud10@***.com

User's recommendation: Don’t purchased this set because is almost empty instead d buy the full bottle of product your money will be better invested

View full review

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