Cosmic Patterns Astrology Software Reviews
Cosmic Patterns Astrology Software Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Low overall customer sentiment: Cosmic Patterns Astrology Software reviews describe frequent installation failures, rude tech support, refused refunds, and a high price level.
Positive Feedback
Few consistent positives appear in reviews; customers note the product exists but emphasize support and cost concerns.
Negative Feedback / Risk Areas
- Repeated complaints about unhelpful or hostile technical support, often centered on one representative.
- Reports of nonworking downloads and installation failures that left customers seeking refunds.
- Refunds reportedly denied even for unusable products, fueling Cosmic Patterns customer complaints about billing and sales focus.
Key Takeaways for Future Customers
- Verify installation with a trial or ask for clear refund terms before purchase.
- Expect limited customer service responsiveness and consider contacting support channels in writing.
- Compare alternatives given the high price and reported support issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Low overall customer sentiment: Cosmic Patterns Astrology Software reviews describe frequent installation failures, rude tech support, refused refunds, and a high price level.
Positive Feedback
Few consistent positives appear in reviews; customers note the product exists but emphasize support and cost concerns.
Negative Feedback / Risk Areas
- Repeated complaints about unhelpful or hostile technical support, often centered on one representative.
- Reports of nonworking downloads and installation failures that left customers seeking refunds.
- Refunds reportedly denied even for unusable products, fueling Cosmic Patterns customer complaints about billing and sales focus.
Key Takeaways for Future Customers
- Verify installation with a trial or ask for clear refund terms before purchase.
- Expect limited customer service responsiveness and consider contacting support channels in writing.
- Compare alternatives given the high price and reported support issues.
Bangor, Maine
Horrible Customer Service
- - Purchased about ten programs; support is unhelpful.
- - Fei Cochrane is difficult to work with; no other support contact; software is expensive.
I have purchased around ten software programs and it has been very challenging or even impossible to obtain any helpful, timely, or respectful tech support. I agree that they are mainly interested in sales, and often do not take care of any tech issues after the sale is made.
Fei Cochrane is a very difficult person to work with and unfortunately, there is no one else to get technical support at this company. This is a shame because the software is expensive.
User's recommendation: Look elswhere for a company that provides technical support.
PISSED and ROBBED
- - The program emailed to me would not install.
- - After 7 failed attempts, I had no download.
- - Refund was denied; another program installed fine; paid $100.
I bought a program them, it was emailed to me and it would NOT install. I followed their installation instructions to a T.
After 7 FAILED attempts I asked for a refund as I NEVER got the download installed.
I purchased another program from another company and it installed perfectly!
I had the program for Cosmic Patterns for UNDER 24 hours and they have refused my refund so far.
So YES I am pissed! I got NOTHING and it cost me 100.00 and ROBBED
Preferred solution: Full refund
User's recommendation: BE aware that if they send a BROKEN product they WILL keep your money!
I bought four programs from them and never got them fully functional. They then told me I had to pay another $25.00 to "upgrade" them.
I did. Nothing works to this day and Fei in technical support seems to have either no idea what these programs are supposed to do, how to fix them or. more likely she might not even care once they have your money.
Waste of time and money. Find another astrology software distributor!
Atlanta, Georgia
God-awfui customer service from Fei Cochrane in tech support
- - Fei was rude, curt, condescending, and dismissive.
- - Every time I dealt with her it was terrible.
- - She talks down to customers not as tech-savvy.
Fei was very rude, curt, condescending, and dismissive. Each and every time I've had to deal with an issue through her, it has been terrible.
It sounds like she is angry doing that job.
She seems to think everyone is as tech-savvy as she is, and so talks down to you if you are not. The worst!
User's recommendation: Run!
Agreed! I had the same experience.
I really do not think they know what they are doing and their programs are glitchy and unreliable, *IF* you can get them to install at all! ADVICE: Find a different company for your astrology software needs!
You'll be glad you did. Matrix programs LOOK nice, but they are not worth the money or time you will put into them trying to get them to properly run.
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We’re sorry to hear that this was your experience. We truly wish you had reached out to let us know what kind of assistance you needed, as our team is always available and willing to help.
Fei Cochrane is a highly knowledgeable and dedicated professional, and we were genuinely surprised by this feedback. She is widely respected and valued within the industry for her exceptional technical support. Fei frequently goes above and beyond by providing complimentary remote assistance to help diagnose and resolve customer issues efficiently. While she maintains a strong commitment to professionalism and mutual respect, she consistently delivers outstanding support when working with customers in a respectful and collaborative manner.
In those situations, she is an invaluable ally and an excellent technical resource. At Cosmic Patterns, we are committed to offering the best technical support in the industry. As a family-oriented company, we proudly provide all technical support free of charge, including remote access assistance, no matter where in the world you are. If you need support, simply email us and we'll be glad to help.
We approach every customer with respect and professionalism, and we kindly ask for the same courtesy in return. While we understand that technical issues can be frustrating, we cannot allow any form of disrespect or unreasonable demands toward our team. If a customer feels they’ve been mistreated, we take those concerns seriously. However, such situations are often the result of a breakdown in mutual respect.
In those rare cases, we will continue to offer free support, but only via email communication. We reserve the right to protect the well-being of our staff and the integrity of our company.
Our goal is always to help, respectfully and effectively. The Cosmic Patterns Tea
First of all, their software is over-priced and the instructions on how to install their programs are so convoluted it would take a programmer to figure them out. Their "tech support" is done via email only and it can take them days to get back to you.
Fei Cochrane never gets back to you so contact the other lady who works there first. It's too bad Matrix Software sold out to Cosmic Patterns.
At least Matrix had good tech support. I will not buy another astrology program from Cosmic Patterns.
We’re sorry to hear that this was your experience. We truly wish you had reached out to let us know what kind of assistance you needed, as our team is always available and willing to help.
Fei Cochrane is a highly knowledgeable and dedicated professional, and we were genuinely surprised by this feedback. She is widely respected and valued within the industry for her exceptional technical support. Fei frequently goes above and beyond by providing complimentary remote assistance to help diagnose and resolve customer issues efficiently. While she maintains a strong commitment to professionalism and mutual respect, she consistently delivers outstanding support when working with customers in a respectful and collaborative manner.
In those situations, she is an invaluable ally and an excellent technical resource. At Cosmic Patterns, we are committed to offering the best technical support in the industry. As a family-oriented company, we proudly provide all technical support free of charge, including remote access assistance, no matter where in the world you are. If you need support, simply email us and we'll be glad to help.
We approach every customer with respect and professionalism, and we kindly ask for the same courtesy in return. While we understand that technical issues can be frustrating, we cannot allow any form of disrespect or unreasonable demands toward our team. If a customer feels they’ve been mistreated, we take those concerns seriously. However, such situations are often the result of a breakdown in mutual respect.
In those rare cases, we will continue to offer free support, but only via email communication. We reserve the right to protect the well-being of our staff and the integrity of our company.
Our goal is always to help, respectfully and effectively. The Cosmic Patterns Team.
We're sorry to hear that you feel this way. We truly wish you had reached out to let us know what kind of help you needed, we’re always here and ready to assist.
At Cosmic Patterns, we are committed to offering the best technical support in the industry. As a family-oriented company, we proudly provide all technical support free of charge, including remote access assistance, no matter where in the world you are. If you need support, simply email us and we'll be glad to help. We approach every customer with respect and professionalism, and we kindly ask for the same courtesy in return.
While we understand that technical issues can be frustrating, we cannot allow any form of disrespect or unreasonable demands toward our team. If a customer feels they’ve been mistreated, we take those concerns seriously. However, such situations are often the result of a breakdown in mutual respect. In those rare cases, we will continue to offer free support, but only via email communication.
We reserve the right to protect the well-being of our staff and the integrity of our company.
Our goal is always to help, respectfully and effectively. The Cosmic Patterns Team