COSMETIC ALCHEMY
COSMETIC ALCHEMY Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
COSMETIC ALCHEMY reviews show a 2.9 star rating from 3 reviews. Consumers are mostly neutral with praise for product effectiveness but recurring problems with customer service, refunds, exchanges and shipping charges.
Key Takeaways for Future Customers
- Product works and rewards loyal customers.
- Have contact numbers before you press BUY; finding valid contact is difficult.
- Price level is high and advertised free shipping may not appear on receipt.
Negative Feedback / Risk Areas
- Frequent wrong items shipped and return replacement issues.
- Customer complaints about rude or unresponsive customer service.
- Billing and refunds confusion, unexpected shipping charges.
Positive Feedback
When reached, representatives resolved orders quickly and some customers report the product works well.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
COSMETIC ALCHEMY reviews show a 2.9 star rating from 3 reviews. Consumers are mostly neutral with praise for product effectiveness but recurring problems with customer service, refunds, exchanges and shipping charges.
Key Takeaways for Future Customers
- Product works and rewards loyal customers.
- Have contact numbers before you press BUY; finding valid contact is difficult.
- Price level is high and advertised free shipping may not appear on receipt.
Negative Feedback / Risk Areas
- Frequent wrong items shipped and return replacement issues.
- Customer complaints about rude or unresponsive customer service.
- Billing and refunds confusion, unexpected shipping charges.
Positive Feedback
When reached, representatives resolved orders quickly and some customers report the product works well.
Auburn, Indiana
Received wrong product
It turned out to be my mistake. I ordered the wrong product (L'Brow) and needed L'Lash, but they helped me get the product I needed.
User's recommendation: It's a product that works - and is good to their loyal customers.
Cancel order
Ad showed i was getting free shipping. Receipt to email showed $5 shipping.
Cannot find any VALID contact to Alchemynuy products in person
Preferred solution: Full refund
User's recommendation: Nothing
Moundsville, West Virginia
Cancel order
- Found a number that answered the phone.
- Email receipt showed shipping I wasn't to pay.
- A nice lady answered and resolved it quickly.
Finally found a number to call that ANSWERED the phone. I wasn't supposed to pay shipping, yet my email receipt showed it.
Very nice lady answered and took care of it in a minute.
Main problem? Finding a correct number was like looking for a needle in a haystack.
User's recommendation: Have contact numbers before you press BUY.
Wrong product ordered
- Loyal customer for about 10 years.
- Received LiLash instead of LiBrow.
- I can't return it now.
- Seeking LiBrow instead.
Ive been a loyal customer for approx 10 years now and I recently received LiLash rather than LiBrow which I need.
Obviously I can NOT return it NOW-DAYS. How can I get the LiBrow instead ?
Please help, Aviva Kedem
Preferred solution: Deliver product or service ordered
Provo, Utah
Wrong order and they won;t replace the right order i ordered lilash and recived li BROW
- Bonnie Anderton sent it back.
- The RMA is 201901-****9330.
- Cosmetic Alchemy is at 21827 N. Scottsdale Rd, Scottsdale, AZ 85255.
yes i have. my daughter Bonnie Anderton sent it back RMA 201901-****9330 Cosmetic Alchemy 21827 n.
Scottsdale Rd, Scottsdale Az. 85255. Hazel Julian 877 n. 100 e, Am.
Fork, ut 84002 ph. 385 208 **** 
Worst Customer Service ever
- Poor customer service; emails unanswered and staff rude.
- UPS upgrade paid; items arrived 11 days late, delay undisclosed, no apology or refund.
POOR CUSTOMER SERVICE, PEOPLE UNWILLING TO ASSIST CUSTOMERS. THEY DON'T REPLY EMAILS, THEY ARE EXTERMELY RUDE AND NASTY
PAID ADDITIONAL MONEY FOR UPS SERVICE BUT GETTING ITEMS 11 DAYS AFTER PURCHASED; LiLash NEVER DISCLOSED THIS DELAY
THEY SHOULD CALL CUSTOMERS TO CONFIRM IF WILLING TO WAIT 11 DAYS BEFORE THEY JUST SHIP THE ITEM.
THEY DOESN'T EVEN APOLOGIZE FOR THE INCONVENIENCE NEITHER OFFER TO REFUND EXTRA MONEY PAID.
GAYLE AND ANGIE ARE TOTALLY NASTY AND DISGUSTING PERSONS TO DEAL WITH…HANG UP THE PHONE ON ME 3 TIMES...
THIS IS MY WORST ONLINE SHOPPING EXPERIENCE EVER...WON'T BUY NEVER AGAIN FROM THIS VENDOR AS LONG AS I CAN AVOID TO...
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