map-marker Leicester, Leicester

My account details

Hi I am messaging on behalf of my mother, Mrs S BUTT of 8 Dart Close Oadby Leicester Le2 4ja. She has been unable to find her customer details if someone could call her at home number (0116 210****) after 10am any day or send a letter with her info that would be brilliant. Thank you yours kindly Fakhra Butt Daughter of mrs s butt
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map-marker Barnsley, Barnsley

Boiler broke no heatn no hot water pipes leakn

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Boiler not working. No heatn and no hot water pipes from boiler r leaking Av rang and rang corgi home plan now and listened t a recorded message since 2 45pm and im still listening t the same message on hold now for over 3hrs 45 mins. This must surely be a record .no one as answered my call. Please please get in touch 0779452**** Mrs Braithwaite. Policy no. 0C 499234
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User's recommendation: No recomendation !!!!!!!!!

map-marker Milton Keynes, England

Poor device and communication

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As you can see from previous text very angry regarding corgi homeplan services. I still have no heating and sitting here in layers of clothes and duvet. I am a pensioner and disabled and no one seems to care.
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User's recommendation: None 0

anthony B Ymg

Failure of insurance provider to repair heating boiler

1) I am a 73 year old pensioner, at home all day. My wife is the same age, and suffers from an underactive thyroid, which means she is unable to effectively regulate her body temperature. 2) We have had no heating since the boiler broke down during the night of Monday the 28th January. It is now the evening of the 23rdn of February, and we still await a date when the boiler will be repaired. 3) The lowest temperatures for seven years have been experienced during this period. We are both cold and unable to keep warm with the use of portable heating appliances. 4) Information regarding the progress of our claim has only been obtainable by telephoning the company helpline. There have been no proactive measures by Corgi HomePlan Ltd to keep me, the customer, informed. This represents a failure in customer care. 6) I have been informed that Corgi HomePlan Ltd are in communication with the boiler manufacturers, but have not been informed what the outcome is. This whole episode indicates a failure to put the customer first, and I suggest a review of Corgi HomePlan's practices and procedures at the highest level. I am unable to recommend anyone to become a customer of CorgiHomePlan.
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Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

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