Worst customer service I have ever seen!
Our company leased a copier from Copytronics. They offer no customer support whatsoever, not even over the phone for any sort of breakdown. When we moved our office down the street, they wanted to charge us $400.00 to re-hook the machine! While experiencing a paper feeding problem today, we once again tried to call, and were told that for $495.00 we could have three 20-minute consultations via phone ... Seriously. We have two years left on a five year contract, and rue the day this salesperson ever walked into our office. Do not deal with Copytronics ... you will live to regret it! Do not deal with this company!!
Disgusted by Copytronics
They have given us machines that barely function and are constantly breaking down. One of their machines broke and they were not even able to fix it. We wanted nothing more to do with them and asked multiple times to be notified as soon as we could be released from our contract. We now have another one of their machines that no longer works and when we called for support and to try again to terminate our contract they informed us that our contract had just renewed for another year and that the price had also gone up. We never received any notification, paperwork, or call asking if we wanted to renew or notifying us of the renewal. When we told them that we had never been notified of anything they didn't seem surprised and didn't apologize. We were just told, "too bad." So now we're stuck with a worthless machine and an even more worthless company. I would never recommend this company to anyone.
Missrepresenting Model #s
I was looking to purchase a copier system. I had Copytronics in Florida try to sell me a system with no Model # on it. They said don't worry "Trust Us". I did some research and it turns out there are many complaints & lawsuits!! They buy Generic Chips then sell them as...New OEM Products. Fraud if I have ever seen it!! In their Jacksonville Location an employee left after many years there due to the many Dishonest things going on. It is hard to trust any Company these days Large or Small. It is sad when a "Private..Local" Company can be as bad as the news you see on television. Just goes to show you... Do all of the research you can before buying anything these days.
Winter Park, Florida
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