COPE Center for Colorectal and Pelvic Health

Please please please anyone else who has problems with this doctor reach out to me, my name is Damaris McCalley, you can find me on any social media. I reported him to the Texas Medical Board as have 3 other people but they haven't done anything.

He dismissed me early from the hospital with level 8 pain, green urine and told me to drink Gatorade and not go back to ER. He had cut my urater and not told me about it, had I not gone to the ER against his medical advice I would be dead. My insides had filled with blood and urine for 10 days. Afterwards he was still awful to me and said he wouldn't see me if I threatened to sue.

I recorded the conversation. He violated HIPAA by texting my medical records once I found a doctor to replace him...

Had an appointment with Physical Therapy side of this office -- appointment was for 8:30 am. I arrived on time and was told therapist would not be in until 9.

They did try to contact me, but I did not receive their message. I showed up -- drove 30 minutes to get there, took time off work. When I arrived and they told me therapist was not there, they asked me to wait until 9. I distinctly explained to them when I made the appointment that I needed to see therapist at 8:30 they assured me she would be there.

I don't believe appointment scheduler ever checked with physical therapist to make sure she could be there at 8:30, she just booked it.

When I arrived and they told me therapist could not be there until 9 I explained that I could not wait until 9, because I had a work meeting at 10 and had a hour drive to get there, however, I would call to reschedule. NEVER did they explain that if I left I would be charged a no-show fee. Later they called to tell me they were charging me for a no-show.

I was appalled -- I called back and explained that I did show up, their therapist did not. They would not budge and told me that because I left and did not wait on the therapist I was a no show and would be charged. We went round and round but they would not budge. I am very disappointed -- not with Dr.

Cox or his therapist Cara -- I like them both, but with the office staff. They were willing to lose me as a patient over $40. I am the most upset because of the lack of customer service - whatever happened to pleasing your customer? And why is it that their time is considered more important than mine?

I was the one inconvenienced I should be billing them. I am sorry to say I will not be returning to this practice. I advise any one who does use their services to make sure you are very, very clear when you make your appointment -- that you make sure they call you both on your cell, home and office and that you call them back to confirm time/date changes and get copies of all their policies.

This is one case where the office staff is at fault. Wonder how many other patients have left this practice due to their lack of customer service.

...than I was feeling on the way in. And that was very bad pain before I saw this doctor!

The doctor has no apparent empathy whatsoever. I was given every impression that once he got a look at me, I was a minor issue and could not be in that much pain no matter what I said. He SMILED AT ME as he told me that he was not going to help me with my pain that day, as though it were unrealistic that a doctor be asked to stop a patient from hurting. Even when the patient BEGS. Zero compassion. Nothing at all. Other than promises of a banding technique that will supposedly solve my every problem immediately, only takes a few seconds, I'll walk out pain-free, it's a miracle Sir... but you aren't getting it. SMILING as I'm told that he refuses to do anything for me until I get a test that is not affordable, and again ignoring my plaintive cries to his impassive visage... FOR HELP WITH MY PROBLEM. SMILING at me as he passes me off to someone who has no idea how much pain I am in, but is supposed to try to schedule another appointment that STILL won't help me with my painful issue but WILL take another week to schedule and get over, before he will perform this laughably miraculous one-minute treatment that takes away my freaking pain. So. What's that. No compassion, no empathy, and is too young to have learned how to fake it yet. So. Got a thing for PAIN? Because I still can't SIT, two days after seeing this man for a simple EXAM. It's up to you. I'm never going back, if I have to go to Mineral Wells I am NOT going back to this man. Please think it over before YOU do.

I am very disappointed with the level of patient care this doctor provides. He was not a doctor that freely informed me of the potential side affects of the surgery he stated I needed and did not inform me of any other options that existed outside of surgery.

Once my surgery was complete, he did not bother to wait for me to wake up from general anesthesia and therefor did not follow up with me about how my procedure went and the extent of the issues I had.

The evening of my surgery I was in pain and having severe dry heaves and a terrible headache. As of this moment, I think it was due to coming off anesthesia but at the time I had no idea. I called to page for help. I did not get a call back from the doctor the first time I called. I had to page a 2nd time. The doctor then called me back and was annoyed and only sought to point out how I was calling at a late hour and he basically yelled at me and made me feel terrible. He didn't even ask what was wrong. I was afraid and didn't know what was wrong. His policy stated "We are available to you 24 hours. Call with ANY questions or concerns." I followed the paper work provided to me for after care and got yelled at and treated with disrespect and down right verbal abuse. I cried all that night. I was post op that day and the last thing I needed was to be treated like that from my doctor who was supposed to be my care giver.

This is a doctor that, in my opinion, should not be practicing medicine until he learns how to treat people as human beings.

He has yet to follow up with me personally to see how I am doing. All he cares about is giving me a referral to another doctor and finding out if I am keeping my post op visit appointment. Never once has he made a personal call to me to ask, in a caring way, how I am doing.

He is a disgrace to his profession in my opinion.

The value of my loss cannot be measured in a dollar amount. How do you measure emotional abuse? How do you put a monetary value on the fact that doctors like Clifton Cox can get away with yelling at and verbaly abusing patients who are post op and in pain, who need care and gentleness and help when they call for help rather than being chastised for seeking help according to the directives given in his own paper work? This man claims his actions were reasonable and refused to even offer a verbal apology for his cranky, disrepectful, and insensitive behavior towards his patient who he has taken an oath to care for.

Disgusting Mr. Cox. I cannot even call you a doctor.