CoolHockey
CoolHockey Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHockey has a 2.1 star rating from 10 reviews with most consumers dissatisfied; 70% unfavorable and 20% positive feedback centered on product quality and long delays.
Key Takeaways for Future Customers
- Expect good quality jerseys but prepare for long shipping and limited updates; see CoolHockey reviews when researching delivery times.
- Contact attempts may go unanswered, so confirm order details and track shipments closely to avoid billing or refund disputes.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive phone support leading to unresolved customer complaints.
- Frequent shipping delays and lost or misdelivered packages causing refund requests.
- Issues with refunds, exchanges, and unclear cancellation policy and billing problems.
Positive Feedback
Customers report a good quality jersey and generally nice product despite service and shipping problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHockey has a 2.1 star rating from 10 reviews with most consumers dissatisfied; 70% unfavorable and 20% positive feedback centered on product quality and long delays.
Key Takeaways for Future Customers
- Expect good quality jerseys but prepare for long shipping and limited updates; see CoolHockey reviews when researching delivery times.
- Contact attempts may go unanswered, so confirm order details and track shipments closely to avoid billing or refund disputes.
Negative Feedback / Risk Areas
- Poor customer service and unresponsive phone support leading to unresolved customer complaints.
- Frequent shipping delays and lost or misdelivered packages causing refund requests.
- Issues with refunds, exchanges, and unclear cancellation policy and billing problems.
Positive Feedback
Customers report a good quality jersey and generally nice product despite service and shipping problems.
Waiting for my order
O ordered on 3/14 supposed to be delivered on 4/11 still have not received comment is terrible no updates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: My order
- - 20 days since ordering a jersey with no reply.
- - Calls and emails were made, but only voicemail and automated emails.
- - Almost $200 is lost.
Hi have tried and tried to reach someone. Its now 20 days since I ordered a jersey.
No reply from anyone. I have called and emailed.
Just get voice mail and automated email. I guess Im out the almost $200.
User's recommendation: Do not throw your money away!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCuz where is my ordered comfirmed number 000997****
Colorado avalanche shirt # 13 Niichushkin
Where is my ordered it?
Comfirmed ooo997****
This is Lori Torres
Let me know
Call me 370****
Did you get my ordered it.?
Preferred solution: Full refund
User's recommendation: Almost 3 weeks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Refund request: $118.54 for order #000997**** (Fanatics Anaheim Ducks jersey).
- - Package at Post; pickup notice sent to Cool Hockey; Feb 6 deadline.
I need Cool Hockey to send me a refund of $118.54 USD for order #000997**** (Fanatics Anaheim Ducks home jersey). My jersey is currently sitting with the Post near your location.
They tried to deliver it to you, but were unable to for whatever reason. When I called the Post, I was informed a notice was sent to Cool Hockey that the package/jersey is ready for pick up. If it's not picked up by Feb 6th, it will be returned to sender. Since you have made zero effort to help me with getting my jersey to your business, I just want my refund.
There is nothing I can do with the Post that will get the jersey to you.
The confirmation email of our transaction states you shipping the jersey back to me on Feb 6th. Since that won't be happening, I want my refund, and we can part ways.
Preferred solution: Full refund
User's recommendation: Never do business with the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange jersey
The company sent the wrong size. I'm looking to exchange it.
They don't answer their phones.
I tried contacting them via email. They replied to tell me to call the 1-844 number with no answer.
The company sent the wrong size. I'm looking to exchange it.
They don't answer their phones.
I tried contacting them via email. They replied to tell me to call the 1-844 number with no answer.
The phone rang but went to voicemail. I wish I had looked up the reviews prior to ordering the jersey. Looks like I'm stuck with a small jersey.
- Good quality jersey
- Emailed me back but couldnt answer the phone call
Preferred solution: Exchange size for jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** poor customer service
- - Order promised overnight by Christmas from Coolhockey; still no info or reply.
- - No responses after multiple emails and calls.
I have been trying to get in contact with an order that was promised to be overnighted by Christmas. It is now January 9th, I have yet to get any information or even a response from coolhockey.
If 0 stars were an option , Id give them that. Ive emailed multiple times and have tried calling their customer service.
Zero responses back from both. I won't ever be purchasing from them again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- - Payment processed too quickly; I wasn't ready.
- - Could not remove the $30 stitching option.
- - Paid $244 jersey; with 25% off it should be under $180.
You guys took my payment too quickly. I was not ready to pay.
I even had a code to input. Furthermore, I spent a long time on the cart page trying to remove the stitching part for $30, but it wouldn't let me; that's not right. I paid 244 and change for a jersey when it should have come out to under 180 with the 25% off code.
There are other unresolved issues as well. Please call me and we'll discuss.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
- - Customer service is unresponsive and calls go to voicemail.
- - Cannot leave reviews on the website; order placed January 5 with long wait times.
Really starting to think this company is a scam!!! Has no customer service, no responses cant leave any reviews on website when try calling there customer service number just get an answering machince that could be easily set up by a scammer.
Very unsatisfied with this website.
If my order ever comes which i placed on jan 5 i will never order from this company again. Terrible customer service and terrible wait times.
- Shipping times
- No customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Use different company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for order updates
- - Dec 30 online purchase; order number received; Jan 3 shipping expected.
- - As of Jan 25, 2024 no order, updates, or reply from Coolhockey.
Hi there, still no response from cool hockey .ca after a week of emails messages and calls from number provided by pissed consumer , so I reached out to my visa bank and they are investigating, visa is supposed to give me refund while they investigate
Made an online purchase on dec 30th received order # expected shipping date was Jan 3/24 is now Jan 25/24 still have received no order or any shipping updates trying to contact coolhockey for a few days now and still no reply
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed package incorrect package
- - Package is delayed and delivery depends on confirming the address with FedEx.
- - Order #000996****, tracking 636605****27; address is redacted.
hello, my package is delayed and can not be delivered until you guys contact fed ex and confirm the right address. my order number is #000996****.
tracking number 636605****27.
correct address is {{Redacted}}. Thank you and sorry for the inconvenience
Follow up on returned jersey
- - Gift for my grandson; jersey name was misspelled.
- - Returned to 72 Kincort st per suggested address.
- - Order # 000996****; jersey for Declan MITRO.
This jersey was a birthday gift for my grandson. When it arrived the name was misspelled. We did send it back to the address suggested (72 Kincort st)
Order # 000996****
I realize you are very busy, but my 10 yr old grandson is very anxious to receive it
The name is MITRO
Thank you for getting back to me
Barbara Johnson
Jersey for Declan MITRO
415320****
- Nice product
Preferred solution: Deliver product or service ordered
User's recommendation: Double check order details
Maplewood, New Jersey
Order
Never got to speak to anyone. Im still waiting for an order placed on November 27, by my son. Though it would be hereby Christmas.
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