CoolHockey
CoolHockey Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHockey has 1.9 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good quality jersey, Nice product.
Cons: Emailed me back but couldnt answer the phone call, No customer service, Shipping times.Recent recommendations regarding this business are as follows: "Do not throw your money away!", "Never do business with the company.", "Almost 3 weeks", "Use different company", "Double check order details".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolHockey has 1.9 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good quality jersey, Nice product.
Cons: Emailed me back but couldnt answer the phone call, No customer service, Shipping times.Recent recommendations regarding this business are as follows: "Do not throw your money away!", "Never do business with the company.", "Almost 3 weeks", "Use different company", "Double check order details".
Most users ask CoolHockey for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Naperville, Illinois
Waiting for my order
O ordered on 3/14 supposed to be delivered on 4/11 still have not received comment is terrible no updates
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmonton, Alberta
Resolved: My order
Hi have tried and tried to reach someone. Its now 20 days since I ordered a jersey.
No reply from anyone. I have called and emailed.
Just get voice mail and automated email. I guess Im out the almost $200.
User's recommendation: Do not throw your money away!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCuz where is my ordered comfirmed number 000997****
Colorado avalanche shirt # 13 Niichushkin
Where is my ordered it?
Comfirmed ooo997****
This is Lori Torres
Let me know
Call me 370****
Did you get my ordered it.?
Preferred solution: Full refund
User's recommendation: Almost 3 weeks
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
I need Cool Hockey to send me a refund of $118.54 USD for order #000997**** (Fanatics Anaheim Ducks home jersey). My jersey is currently sitting with the Post near your location.
They tried to deliver it to you, but were unable to for whatever reason. When I called the Post, I was informed a notice was sent to Cool Hockey that the package/jersey is ready for pick up. If it's not picked up by Feb 6th, it will be returned to sender. Since you have made zero effort to help me with getting my jersey to your business, I just want my refund.
There is nothing I can do with the Post that will get the jersey to you.
The confirmation email of our transaction states you shipping the jersey back to me on Feb 6th. Since that won't be happening, I want my refund, and we can part ways.
Preferred solution: Full refund
User's recommendation: Never do business with the company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExchange jersey
The phone rang but went to voicemail. I wish I had looked up the reviews prior to ordering the jersey. Looks like I'm stuck with a small jersey.
- Good quality jersey
- Emailed me back but couldnt answer the phone call
Preferred solution: Exchange size for jersey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liberty Lake, Washington
*** poor customer service
I have been trying to get in contact with an order that was promised to be overnighted by Christmas. It is now January 9th, I have yet to get any information or even a response from coolhockey.
If 0 stars were an option , Id give them that. Ive emailed multiple times and have tried calling their customer service.
Zero responses back from both. I won't ever be purchasing from them again.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
You guys took my payment too quickly. I was not ready to pay.
I even had a code to input. Furthermore, I spent a long time on the cart page trying to remove the stitching part for $30, but it wouldn't let me; that's not right. I paid 244 and change for a jersey when it should have come out to under 180 with the 25% off code.
There are other unresolved issues as well. Please call me and we'll discuss.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo customer service
Really starting to think this company is a scam!!! Has no customer service, no responses cant leave any reviews on website when try calling there customer service number just get an answering machince that could be easily set up by a scammer.
Very unsatisfied with this website.
If my order ever comes which i placed on jan 5 i will never order from this company again. Terrible customer service and terrible wait times.
- No customer service
- Shipping times
Preferred solution: Deliver product or service ordered
User's recommendation: Use different company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for order updates
Made an online purchase on dec 30th received order # expected shipping date was Jan 3/24 is now Jan 25/24 still have received no order or any shipping updates trying to contact coolhockey for a few days now and still no reply
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
Delayed package incorrect package
hello, my package is delayed and can not be delivered until you guys contact fed ex and confirm the right address. my order number is #000996****.
tracking number 636605****27.
correct address is {{Redacted}}. Thank you and sorry for the inconvenience
Follow up on returned jersey
This jersey was a birthday gift for my grandson. When it arrived the name was misspelled. We did send it back to the address suggested (72 Kincort st)
Order # 000996****
I realize you are very busy, but my 10 yr old grandson is very anxious to receive it
The name is MITRO
Thank you for getting back to me
Barbara Johnson
Jersey for Declan MITRO
415320****
- Nice product
Preferred solution: Deliver product or service ordered
User's recommendation: Double check order details
Maplewood, New Jersey
Order
Never got to speak to anyone. Im still waiting for an order placed on November 27, by my son. Though it would be hereby Christmas.
Companies Similar to CoolHockey
Closure London
“I ordered a twin set and only the t shirt was in the parcel I've looked in the description and the...“
HBX
“Was driving car and it just stopped and wouldnt go forward or backwards anymore and I cant contact...“
Pedaticvc
“Advertised as comfortable walking shoes and photos looked attractive.Shoes were poor quality, ill...“
BANDIER
“Order, Nov 24. I tried to track my package with UPS but haven't received the package. I would like to...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Did you ever receive a shipping number or notified if your order shipped?