CoolHandle
Reviews and Complaints
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Verified ReviewerCiminal & intentional violation of refund policy
I signed up with them on June 30,2018,and paid $202 and change for their services. Then I canceled my service with them on July 10,2018.
First i called to cancel, and guy i talked to was very rude, short with me, and extremely arrogant. He told me i couldnt cancel by phone, and that i had to cancel online. In which i found out afterward, was a complete lie. I have called several times since i canceled, and have been getting the complete run around.
All they keep doing is jerking me around!! Everytime i called they told me that they dont have anything to do with the refund, that that is handled by there billing dept.. Yet they never connect me to anyone from billing, who can actually give me a straight answer!! And when ive selected the prompt for billing, a few different times, instead of cancellations; ive gotten an automated response telling me "all agents are busy, call back later, goodbye!" and then i was disconnected!!
Everytime i speak to an agent, theyre absolutely clueless! And tell me every time, that theyre putting in a ticket to billing. Which is absolutely meaningless, and unhelpful, and never does anything good, or helpful, or takes care of my problem in any way at all!! i know, all theyre doing is constantly trying to passify me, giving me absolutely NO real or actual help in any way whatsoever!
Everytime i spoke to an agent, everyone of them told me that it there is a 20 day refund policy, not including weekends. But, the second to last time i called, i was told by another arrogant agent, that what i was told several times was wrong, that it was untrue. That the refund period was actually a 30 day period of time! And the reason for that REDICULOUSLY long refund period, is because "supposedly" cool handle is only responsible for $112 of my refund, and that One Click Pay, the *** online company that they work hand in hand with, is responsible for the remaining $90 of my total refund of $202.00..
There also was some kind of extra charge as well, but im not quite sure what its about, or why its part of the total refund im OWED. BUT, I have already been told by my credit card company, that the amount of my refund that im actually supposed to recieve in total is $209 and change! Like i said previously, billing dept. doesnt help me, and cancellation dept.
doesnt help me! At All!! Neither EVER do anything for me! All im constantly doing with this company, is continuously chasing my own tail!!!
This is MY MONEY!! NOT THEY'RES!! And i am at the point now, where im Extremely Pissed Off!! I Want MY Money Back!!
Im going through a terrible financial hard time right now, and as part of that hard time, my father is dying from terminal cancer. I CAN NOT afford to lose this money! I Can Not, "NOT" get it back!! I just really dont know what to do about it.
I truly just want someone to help me get this refund money back.. Im constantly stressed out to the max about it, and continuously, Super Pissed Off as well!!! I wish i never, ever dealt with these people to begin with!
I wish i never had anything to do with this Lowlife,and Truely Criminal Company, "Cool Handle" in any way whatsoever!!! Sincerely, Joe Pizzitola- Pissed Off, and Truly Unhappy "Cool Handle" VICTOM...
21st Century Refusal To Honor GUARENTEED refund policy
- Business should honor the policies they advertise
Preferred solution: Full refund
A ripoff Company
- Service
Preferred solution: Full refund
Unable to stop monthly charges
Removed 4 websites
- For nearly 3 years they were reasonable but then things changed
- Support went down hill badly in the last 7 months
Preferred solution: Full refund
Refund
- Lying theiving deceptive
- Dishonest misleading internet crooks deceptive advertising
Preferred solution: Full refund
Awful
Scamed
- Scam artist
- Suck
Preferred solution: Full refund
I need my refund from the company it has been 6 months since I signed up on July 3 2018 and cancelled on July 18 2018 I put in a arefund way before the thirty days was up did not understand their prod
Very pissed off with their customer service, and lieing to m
I felt like been taking advantage of.
Helpless
- Poor customer service and lying staff
- Dishonest misleading
- Support details as they advertised
Preferred solution: Full refund
Took money out of my account without my permission
Want to change my domain name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
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We need to start a class action lawsuit.
I joined Coolhandle in November and having paid them extra to get my site up and running I assumed support would be included in this. The only support I've got is if you pay £!!!
we can help.
What a lot of rot. Other hosts I've had would have taken the shirt off their back to help.
Thank you for the reviews. Another scam where they make all the money selling their program. Need a class action lawsuit.
I am going through the same thing.
Have you got any refunds email from cool handle
I’m glad I read these reviews *** this *** I’m not signing up!