CoolFrames
CoolFrames Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendation says Do not use them. Reviewers value the diversity of products, note medium price level, and express negative sentiment driven by poor customer service and problems with discounts and refunds; this summary reflects common CoolFrames reviews and CoolFrames customer complaints.
Positive Feedback
Customers like the variety of frame styles and the midrange pricing as a positive when comparing options.
Negative Feedback / Risk Areas
- Persistent complaints about customer service responsiveness and tone.
- Issues with discounts, promo handling, and refusal to issue full refunds or tax adjustments affecting billing and refunds.
- Website promo errors that stop purchases of multiple items and complicate orders or subscriptions.
Key Takeaways for Future Customers
- Expect good product selection but prepare for customer service hurdles.
- Document promo terms and keep order records if seeking refunds.
- Consider the company’s discount practices before committing to auto-ship or membership purchases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recent recommendation says Do not use them. Reviewers value the diversity of products, note medium price level, and express negative sentiment driven by poor customer service and problems with discounts and refunds; this summary reflects common CoolFrames reviews and CoolFrames customer complaints.
Positive Feedback
Customers like the variety of frame styles and the midrange pricing as a positive when comparing options.
Negative Feedback / Risk Areas
- Persistent complaints about customer service responsiveness and tone.
- Issues with discounts, promo handling, and refusal to issue full refunds or tax adjustments affecting billing and refunds.
- Website promo errors that stop purchases of multiple items and complicate orders or subscriptions.
Key Takeaways for Future Customers
- Expect good product selection but prepare for customer service hurdles.
- Document promo terms and keep order records if seeking refunds.
- Consider the company’s discount practices before committing to auto-ship or membership purchases.
Saratoga Springs, New York
Terrible customer service. I would not recommend them.
- - A 30% coupon valid until midnight was applied.
- - Only 15% was honored; I requested a 15% refund plus tax.
- - Tax not included due to order under $50.
I received a coupon good for 30% off my order which was valid until midnight that day, so I went to their website and placed an order. Originally I was going to place the order for two of the same frame, however the site said the discount/promo had expired and it gave me 15% instead, so I placed it for one.
The same night I contacted coolframes via their website regarding the issue.
I was seeking the additional 15% be refunded to me + tax to my original payment method.
I called them the next day, when they were open, after holding several minutes, the call was disconnected. I called back, waited on hold again, spoke with a customer service representative and explained the situation. I was advised to send an email for management review, which I did as instructed .
I finally got an email response, the company agreed to refund me the additional 15%, but not the tax on it. After emailing back and forth, I was advised this makes the order under $50, and normally there would be a shipping charge, so they would not include the tax.
I explained that I was going to order two sets of frames which would be well over the $50 however I did not due to the web issues.
The customer service person SAM (SAMANTHA) was a little snot!
I will NEVER use them again, and I will write this review on every site possible. I also emailed SAM regarding the same. The response was they felt it was a threat. I advised, no, it was a promise.
SAM is a terrible customer service person! If I was SAMS manager, it would not be for long - you're fired!
User's recommendation: Do not use them.
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