CoolFrames
CoolFrames Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolFrames has 1.9 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not use them.".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
CoolFrames has 1.9 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not use them.".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is medium according to consumer reviews.
New York, New York
Terrible customer service. I would not recommend them.
I received a coupon good for 30% off my order which was valid until midnight that day, so I went to their website and placed an order. Originally I was going to place the order for two of the same frame, however the site said the discount/promo had expired and it gave me 15% instead, so I placed it for one.
The same night I contacted coolframes via their website regarding the issue.
I was seeking the additional 15% be refunded to me + tax to my original payment method.
I called them the next day, when they were open, after holding several minutes, the call was disconnected. I called back, waited on hold again, spoke with a customer service representative and explained the situation. I was advised to send an email for management review, which I did as instructed .
I finally got an email response, the company agreed to refund me the additional 15%, but not the tax on it. After emailing back and forth, I was advised this makes the order under $50, and normally there would be a shipping charge, so they would not include the tax.
I explained that I was going to order two sets of frames which would be well over the $50 however I did not due to the web issues.
The customer service person SAM (SAMANTHA) was a little snot!
I will NEVER use them again, and I will write this review on every site possible. I also emailed SAM regarding the same. The response was they felt it was a threat. I advised, no, it was a promise.
SAM is a terrible customer service person! If I was SAMS manager, it would not be for long - you're fired!
User's recommendation: Do not use them.
Companies Similar to CoolFrames
Designer Optics
“Hi, I placed an order on 10/16/24 but I haven't received any order tracking information. Can you please...“
GoOptic
“My was starting to freezing so l need help me bypass my phone am trying make Google account a not...“
EyeOns
SmartBuyGlasses
“Best online store to purchase glasses. Great selection and good prices with very fast shipping. I love...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.