Never received my order

I ordered some meltable chocolates for a chocolate fountain and never received them. The company never answered any of my communications or offered me a refund for this product. I ended up having to overnight ship an order from another company in order to have the product in time for my event. I submitted a BBB complaint, but they never answered them either. The worst part is that they show up on google searches and have a webpage that makes them look like a legitimate company. Don't order from them unless you wish to be terribly upset and lose your money.!
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ID
#427897 Review #427897 is a subjective opinion of poster.
Location
Dover, Delaware
Loss
$40

This can't be a legit company

I ordered an item that I was supposed to get within a week. Three weeks later I reached out and was told that it hadn't been released yet. I was offered a refund and accepted but, like the previous customer, I have never got it. I have sent them four emails over the past 2 months but I still haven't heard back from the company and I have also had to reach out to my bank to contest the charges. This is a *** company with no custumer service. They charged my account the second I made the purchase and clearly have no intention of reimbursing me for a product that isn't even on the market yet, despite them claiming that it was. Don't buy from them.
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ID
#406663 Review #406663 is a subjective opinion of poster.
Location
New York, New York
Loss
$200
New Reviewer

Worst company ever!

Update by user Feb 18, 2013

This issue was resolved

Original review posted by user Feb 04, 2013
Ordered a Dutch oven and checked on my order 5 days later to find out it hadn't been shipped. Contacted customer service twice with no response. Until I submitted a cancellation request then they responded confirming my cancellation. After that I noticed they didn't refund my money! So I contacted them again and 4 days later I never received a response and the charge was never removed so I had to contact my bank to dispute the charge!!! It's still in dispute! $136.75!!! Im confident my bank will get my money back, but what a waste of my time!!!! This is the worst company I have ever dealt with ever!!!!
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ID
#381585 Review #381585 is a subjective opinion of poster.
Location
Cheyenne, Wyoming
Loss
$137

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