Never received my order
I ordered some meltable chocolates for a chocolate fountain and never received them. The company never answered any of my communications or offered me a refund for this product. I ended up having to overnight ship an order from another company in order to have the product in time for my event. I submitted a BBB complaint, but they never answered them either. The worst part is that they show up on google searches and have a webpage that makes them look like a legitimate company. Don't order from them unless you wish to be terribly upset and lose your money.!
This can't be a legit company
I ordered an item that I was supposed to get within a week. Three weeks later I reached out and was told that it hadn't been released yet. I was offered a refund and accepted but, like the previous customer, I have never got it. I have sent them four emails over the past 2 months but I still haven't heard back from the company and I have also had to reach out to my bank to contest the charges. This is a *** company with no custumer service. They charged my account the second I made the purchase and clearly have no intention of reimbursing me for a product that isn't even on the market yet, despite them claiming that it was. Don't buy from them.
New York, New York
Worst company ever!
Update by user Feb 18, 2013
This issue was resolved
Original review posted by user Feb 04, 2013Ordered a Dutch oven and checked on my order 5 days later to find out it hadn't been shipped. Contacted customer service twice with no response. Until I submitted a cancellation request then they responded confirming my cancellation. After that I noticed they didn't refund my money! So I contacted them again and 4 days later I never received a response and the charge was never removed so I had to contact my bank to dispute the charge!!! It's still in dispute! $136.75!!! Im confident my bank will get my money back, but what a waste of my time!!!! This is the worst company I have ever dealt with ever!!!!
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