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I am furious! I ordered a gift for my daughter for Valentine's day, and delivery was guaranteed for 2/14. Needless to say, it is now 2/15 mid-day, and the gift has still not arrived. I've been on hold for 10 minutes for the second time today. The first time, I was told that they would locate the tracking information and call me back. That never happened. I will never order from this company again, nor will I recommend them to anyone. If I don't...
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2.4
I liked
  • Cookies look pretty
I didn't like
  • Late delivery - poor customer service
#1008748
Customer Message - Delivery from TEXAS? I asked why they were shipping from Texas when their web page shows they have a bakery in MASS and I live in CT. Reply from Keith Dunn (customer service) Thank you for contacting us. The reason your cookies are being shipped from our main bakery is because the MA location does not ship to the zip code on your order. Your cookies will look the same and taste will be the same as if they came from a local...
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1.0
I didn't like
  • This company
#1006190
My mother sent me a basket of cookies for my birthday and the cookies were so dry and stale tasting that I was embarrassed to share them. I have always loved Cookies By Design when they had their own delivery, but since they do not deliver themselves any more it taste like they make the cookies in advance and freeze them and then have them delivered by UPS ! My mother called the store in Winter Garden and told them how awful they were and the...
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Bad customer service Review

#516317
Worst customer service. Cookie was not good and not worth the 30 dollars I spent for it . Purchased it at S.blvd Charlotte. Very disappointed. Will not return
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I ordered their Mothers Day basket of decorated cookies online for my mom in Alabama. They were not delivered on my specified date, but one day early. (Not so much of a big deal). My mom and my sister reside together and both told me the cookies were tasteless and inedible. I paid over $70 dollars for the cookies and was embarrassed that my mom could not even enjoy my gift to her. When I complained to the company, the rep. suggested sending...
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I CALLED THE WEDNESDAY BEFORE VALETINES DAY AND ORDERED MY DAUGHTERS FAMILY A COOKIE BOUQUET. I LEAVE IN ANOTHER STATE SO I GAVE THE WOMAN MY DAUGHTERS CELL PHONE SO SHE COULD PICK THEM UP. THEY NEVER CALLED HER . I CALLED MY DAUGHTER AND SHE FINALLY WENT AND PICKED UP THE BOUQUET. FINDING THEM VER HATEFUL. THE LADY TOLD ME IT WAS A MIS COMMUNICATION, BUT I SPECIFICALLY GAVE HER THE INSTRUCTIONS ALONG WITH MY DAUGHTER CELL NUMBER. THEIR...
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Anonymous

Anonymous *** happens. Get over it.

1.0
#789428
I had phoned cookies by design and had spoken to Jon 4 times to explain how important it was have a tin of cookies ready for Tues. morning and explained why it was so important because my friend was returning to her home country. Tues morning got there and Stephanie took care of me but instead of a nice cookies by design I had to use a Rubbermaid storage container as a gift embarrassing ... And Stephanie phoned Jon and explained how he had...
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1.0
#696542
I placed an order online on a Friday for a Monday delivery. I have been trying to get a hold of someone at the store and there is no answer....straight to voicemail. No mention of it being Cookies by Design...just a generic, "leave a message". I called customer service and they said they couldn't help. I have no idea what the status of my order is. I am not able to get a time frame for delivery. This is very poor customer service. Next time, I...
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1.0
I didn't like
  • No one to speak to
#684261
I ordered an "Under the Sea' cookie bouquet for my nephew's first birthday. The cookies arrive - 5 of the 7 were broken! So, instead of being the centerpiece the gift sat in his room in a box. They shipped them without bubble wrap just wrapped in cellophane. When I called, they said they had been having problems with shipping. They offered to send a replacement but the party was over and the cookies are more for looks than taste - they don't...
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my son lives in arizona and the store that I have to deal with 2 years ago that i asked to call before delivering as it is 110 degrees refused saying that it did not have time to call therefore I cancelled the order. I decided this year to give another chance but all I got was a recording and since this was a special order I needed to speak to someone, I decided to call head office big mistake. The customer service just put me through to the...
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1.0
I didn't like
  • No one to speak to
#634551

Contact Cookies By Design

Headquarters Address:
PODS Enterprises, Inc.
5585 Rio Vista Drive
Clearwater, Florida 33760
Phone:
(866) 229-4120
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They were delivered as promised and looked great. The decorated cookies were stale tasting and the frosting was hard. They would taste amazing if they were fresh. If this is your business how can you not have fresh stock? The chocolate chip cookies that came with it were awful. I threw them out. How can you mess up something as basic as chocolate cookies. I tried to figure out why they tasted so bad, but they didn't taste like anything actually,...
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3.0
#599905