filters
state:
Show
city:
Show
category:
Show
product:
Show
I would not be in this BG problem, if I had not signed up for the Bass Pro, Bluegreen vacation promotion. Hey its Bass Pro, got to be alright. So I chose St. Augustine Fl. Lovely place, and Shell Oil involved plus Golf hall of Fame .Hey alright again. Well now Im a...
Read more
I didn't like
  • Late delivery - poor customer service
#1015995
Reply to reviews
I am furious! I ordered a gift for my daughter for Valentine's day, and delivery was guaranteed for 2/14. Needless to say, it is now 2/15 mid-day, and the gift has still not arrived. I've been on hold for 10 minutes for the second time today. The first time, I was told...
Read more
2.4
I liked
  • Cookies look pretty
I didn't like
  • Late delivery - poor customer service
#1008748
Reply to reviews
Customer Message - Delivery from TEXAS? I asked why they were shipping from Texas when their web page shows they have a bakery in MASS and I live in CT. Reply from Keith Dunn (customer service) Thank you for contacting us. The reason your cookies are being shipped from...
Read more
1.0
I didn't like
  • This company
#1006190
Reply to reviews

Cookies By Design Cookies Review

Cookies By Design
#516317
Worst customer service. Cookie was not good and not worth the 30 dollars I spent for it . Purchased it at S.blvd Charlotte. Very disappointed. Will not return
Comment Be first to start a discussion
Show
My mother sent me a basket of cookies for my birthday and the cookies were so dry and stale tasting that I was embarrassed to share them. I have always loved Cookies By Design when they had their own delivery, but since they do not deliver themselves any more it taste...
Read more
#896259
Reply to reviews
I ordered their Mothers Day basket of decorated cookies online for my mom in Alabama. They were not delivered on my specified date, but one day early. (Not so much of a big deal). My mom and my sister reside together and both told me the cookies were tasteless and...
Read more
#845958
Reply to reviews
I CALLED THE WEDNESDAY BEFORE VALETINES DAY AND ORDERED MY DAUGHTERS FAMILY A COOKIE BOUQUET. I LEAVE IN ANOTHER STATE SO I GAVE THE WOMAN MY DAUGHTERS CELL PHONE SO SHE COULD PICK THEM UP. THEY NEVER CALLED HER . I CALLED MY DAUGHTER AND SHE FINALLY WENT AND PICKED...
Read more
Anonymous
Anonymous

*** happens. Get over it.

1.0
#789428
Reply to reviews
I had phoned cookies by design and had spoken to Jon 4 times to explain how important it was have a tin of cookies ready for Tues. morning and explained why it was so important because my friend was returning to her home country. Tues morning got there and Stephanie...
Read more
1.0
#696542
Reply to reviews
I placed an order online on a Friday for a Monday delivery. I have been trying to get a hold of someone at the store and there is no answer....straight to voicemail. No mention of it being Cookies by Design...just a generic, "leave a message". I called customer service...
Read more
1.0
I didn't like
  • No one to speak to
#684261
Reply to reviews
I ordered an "Under the Sea' cookie bouquet for my nephew's first birthday. The cookies arrive - 5 of the 7 were broken! So, instead of being the centerpiece the gift sat in his room in a box. They shipped them without bubble wrap just wrapped in cellophane. When I...
Read more
#673240
Reply to reviews
my son lives in arizona and the store that I have to deal with 2 years ago that i asked to call before delivering as it is 110 degrees refused saying that it did not have time to call therefore I cancelled the order. I decided this year to give another chance but...
Read more
1.0
I didn't like
  • No one to speak to
#634551
Reply to reviews