map-marker Smithville, Tennessee

Dishonest dealership

Love Honda Cars. don't like Cookeville Honda. At first seemed they were on our side. never did tell us about our trade-in. We got a promotional letter saying our car has a trade-in value of $11,000 but we offer you $13000 as a trade-in. now we are not that ***. we knew our car wasn't worth that, but we went along anyway. what transpired was we got baffled by figures.we were shown monthly payments. okay we can do that. So the contract being a sheet as long as our arm was presented before us, folded so you don't see. Our fault. we didn't have them talk us through it. we never read it. they talked to us about everything but the sale " total cost" never got discussed. "crooks in disguise" as Elvis sang which seems to be our song "there's a fool such as I" what was a $23000 plus car ended up $28,586.00 after the trade-in that price was $32,710.60 they were thoughtful they gave us a $995 service plan for $1900. Have you ever felt such a fool. I had people say what a nice car yes indeed it is , and I will tell you where I got it so you don't go and get fleeced. NEVER NEVER go to Cookeville Honda, Honda yes great cars , but be wise and stay away. I'm not angry I just feel such a fool.
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map-marker Greenville, South Carolina

Cookeville Honda did not keep their end of the deal.

When I went to buy a used car I felt pressured to buy that day because they informed me that they had not made any sales that day and they were anxious to make a deal. They agreed to pay off the loan on my Equinox trade-in. I told the salesman I did not know the exact payoff and I asked if I could look it up online. He told me the computer was over there, but he did not make me feel like I could go look it up. I gave him an estimate of the payoff and it was an underestimate. They expected me to come up with the $150 more to pay it off after they had agreed to pay it off completely. They told me this after I had taken my new used car home. They also have a practice of advertising certain specific payments per months on specific cars, but they fail to tell you up front that this is only if you put down a very substantial down payment. After initially being pleased with my experience with them, I was very disappointed. I will never do business with them again!
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