Conway Heaton Ford
Conway Heaton Ford Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Conway Heaton Ford reviews indicate negative sentiment: recent recommendation says Don't use them for service! Customers report unreturned calls and long delays scheduling a service appointment.
Key Takeaways for Future Customers
- Expect difficulty reaching service and plan alternatives if a timely service appointment is needed.
- Document all contacts and consider contacting Ford corporate if local customer service is unresponsive.
Negative Feedback / Risk Areas
- Frequent Conway Heaton Ford customer complaints about no callbacks and poor communication when scheduling service.
- Reports of long waits in service queue and inability to speak with a single representative.
Positive Feedback
No positive comments were provided in the recent reviews; issues center on service and customer service responsiveness.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Conway Heaton Ford reviews indicate negative sentiment: recent recommendation says Don't use them for service! Customers report unreturned calls and long delays scheduling a service appointment.
Key Takeaways for Future Customers
- Expect difficulty reaching service and plan alternatives if a timely service appointment is needed.
- Document all contacts and consider contacting Ford corporate if local customer service is unresponsive.
Negative Feedback / Risk Areas
- Frequent Conway Heaton Ford customer complaints about no callbacks and poor communication when scheduling service.
- Reports of long waits in service queue and inability to speak with a single representative.
Positive Feedback
No positive comments were provided in the recent reviews; issues center on service and customer service responsiveness.
Turn one complaint into a collective action
Glasgow, Kentucky
Disappointed!!
- - I left messages for three weeks to schedule service.
- - No one called back; Conway is hard to reach; another Ford dealer gave an appointment this week.
I have been leaving voice messages, email and text messages for three weeks to schedule a service appointment. And NO ONE will call back to schedule service.
Called today spoke to someone that connected me to three different people and still can not talk to an individual!! Called another Ford dealer and was able to get an appointment this week.
Trying to reach a service person to schedule an appointment at Conway is horrible and you cant talk to an individual. Contacted FORD with rmy report
And someone has all ready returned my call to listen to my complaint.
User's recommendation: Don’t use them for service!!
New Haven, Kentucky
Chrysler Jeep repair at dealership
- - Took a 2006 Jeep to Bardstown, KY Chrysler; told it couldn't be checked until next week.
- - On Sept 15 there were 5 cars ahead; on Sept 18 still 5.
I took my sons 2006 Jeep to the Chrysler dealership in Bardstown Ky on 9 Sept 2015 and was told they could not check it out till the next week. I called the service department on 15 Sept 2015 and was told there were 5 cars in front of it.
I was at the dealership on 18 Sept 2015 and there were still 5 cars in front of the Jeep.
Something is wrong if they can not do the jab, they should have taken it to where it can be repaired. This is not the first time I have had problems with this Dealership.
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