Conviva Care Centers

I was told a referral would be sent to an RA Dr. When I got the voice mail to call for an appt it was to an Endocrinologist and not Rheumatologist.

So after that was fixed I was suppose to get a call but this time from the correct doctors office. After a week with no call I called to check on my referral but was on hold for so long that I opted for the option of not losing my spot in line and they would return my call. After an hour and no call from them I called them back again and Was put on hold for 58 min when finally someone answered my call, then acted as if she could not hear me and said if you still need to talk to someone call us back at this number. UNBELIEVABLE.

This place is unacceptable when it comes to health care for seniors. I would give them a zero but I couldn't so I gave it one star, but they don't deserve one star.

I had a sleep apnea test done over a year ago never heard anything about it brought it up with Dr Perez was there he said oh yeah I'll get that up for you next your next visit next time couldn't find it then they question if I even had that done it was so long ago I actually can't remember who ordered that I think it was Zach but he was there finally they find the test severe sleep apnea then she says oh I'll get that machine right out to you she said they'll call you on the phone that went by a month or so never asked me about if I got the machine or not which I had not or even got a phone call now I guess it's been so long she's wanting me to take another sleep apnea test what a pain that was before they'll give me the machine well keep that machine it is not worth the pain.

For over a year the Centers fail to resolve serious heath issues for my brother who is disabled. He is an amputee and has almost non existent eyesight because pre-scripting continues to delay treatments because the staff fails to listen to the Dr.'s orders and referals, resulting in appointments that can not provide the service this patient needs.

They offer solutions that are never followed through on.

The transportation that they tout on TV commercials is a joke and endangers the health of the patient for continuing to go to the wrong address and when patient contacts they can not understand and do not know how to use a GPs correctly.

More complaints that can fit in this space.

This patient also has cancer and when sent once again (after over a year of the diagnosis) for a needed MRI did not give the proper prescription and could not be reached by phone by the hospital doing the test. The patient was in severe danger for pre-scripting two MRI's on the same day with two different chemicals that are not compatible putting the patient at extreme risk.

Unfortunately this is just the tip of the iceberg.