Resolved
Federico Ney

Resolved: Control4 iPhone App After iOS Update

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Updated by user Oct 27, 2017

The controller was updated to work with the new app. A few glitches with my scenes were fixed by a direct contact with Control 4. I am now a happy camper.

Updated by user Oct 27, 2017

Control 4 reached out to me, called me directly, took control of my situation and everything is fixed. Thank you.

Original review Oct 05, 2017
I updated my iPhone to iOS 11.0.1 and my Control4 app would no longer work. Control4 had been warned to update this app for months.

The new update for iPhone will no longer support 32 bit technology which is what the app runs on. So my dealer calls Control4 support who tells him I need to uninstall the new iOS update and go back. Problem is that Apple will not allow you to do that. Control4 says tough cookies.

I think it is ridiculous that Control4 cannot fix this. I also can no longer use the web navigator to control my system. It will not connect to my system.

Control4 says my controller, which is about 7 years old, can no longer be updated and if I want to control my lights via the web I will need to purchase a new controller for $1,200. You suck Control4.
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Loss:
$1200
Reason of review:
Poor customer service

Preferred solution: Update the iPhone App

2 comments
Control4

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information?

I would like to see how we can help get your system up to date. eestes@control4.com.

Thank you!

-EE

Guest
reply icon Replying to comment of Control4

nc4ester@***.com

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Anonymous

Average at best

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Having issues with 16 channel amp going off line. The dealer said it is my router. They claim I need to use only one type of router. How is this possible? I have to buy a 300 plus router to get this system to work????? Can someone tell me what I need to change in the settings of the router to keep everything online? Plus, my cameras are not working again. Spent about 14K for a whole house lighting, AV and security cameras. 1.5yrs later it is not functioning. I am tired or resetting a system a couple times a week to get it to work.
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Loss:
$14000
Pros:
  • Concept
Cons:
  • Final product
Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

1 comment
Control4

I am so sorry to hear about the issues you're having with your Control4 system. A stable network is essential in providing a stable user experience with Control4 products and this is why we recommend specific networking hardware.

Can you please send me an email with your contact information? I would like to see how we can help with your current hardware issues and answer any questions you might have about your network.

eestes@control4.com

Happy New Year!

-EE

Christine Bma
map-marker Sunnyvale, California

Unreliable

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Same issues for me ...it seems this Industry is filled with companies that are unreliable...I can’t get anyone to timely or even semi timely respond or get back to me...or show up when they say they will...I sometimes wait a month or more to hear back ... there has to be a company out there ( on Long Island ) that is semi professional...to call back within a few days...to show up when they say they will....to be somewhat courteous.....what is it about this industry that creates this unprofessionalism? I have many friends who feel exactly as I do...to me it is just bad business management...they all claim to be so busy....hire more people ....be somewhat courteous....very disconcerting...

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Cons:
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Control4

I am so sorry to hear about your experience with your previous dealers. Can you please send me an email with your contact information? I would like to help you find a new dealer in Long Island who can provide you better service.

eestes@control4.com

Thank you!

-EE

Anonymous

MONEY PITT

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The biggest oversell ever; constantly draining my bank account to keep our system up and running. My current and soon to be past dealer is now holding me hostage for cash up front for eight hours pay for a service call; he says he will refund the difference after a four hour minimum.

What a crook! I have been through four different dealers already and each time I need a new one, it costs me 8-16 hours for the new dealer to 'figure out' what our system does. Each dealer I have used ends out going out of the Control 4 business because they cannot keep up with the minimum sales required to hold their licence.

I personally have figured out how to program and maintain my own system but I cannot get a hold of the control program as an end user. Control 4 is holding us hostage with their system.

View full review
Cons:
  • Fact that this system is so proprietary
  • Dealer disappears after install
  • Very unhappy
Reason of review:
Poor customer service
2 comments
Guest

I see the control4 responds on each of these post. Have they reached out and resolved your issue

Control4

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information?

I would like to see how we can correct the issues you’re having. eestes@control4.com.

Thank you!

-EE

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Anonymous

No service

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We cannot get anyone to come to the house to service our Control4. It is great when it works, but there are frequent issues that demand service.
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Reason of review:
Poor customer service
1 comment
Control4

I am so sorry to hear about your experience with your Control4 system. Can you please send me an email with your contact information? I would like to know more about the issues you have with your system and help you find a new dealer that can provide you service.

eestes@control4.com

Thanks!

-EE

Kye Zui
map-marker Edmonton, Alberta

Didnt get any inform

Ask a question no repry
View full review
Reason of review:
Poor customer service
1 comment
Control4

I am so sorry that your original question was not answered. I would like to help. Can you please send me an email with your contact information so I can answer your question and provide any other assistance you might need with your Control4 system.

eestes@control4.com

Thank you!

-EE

Anonymous

Control4 not worth the hassle + doesn’t work with FIOS

Defective software causes Control4 to fail requiring updates that cannot be done by customer. It simply shut down because of various bugs.

In addition, it does not control FIOS without significant customization. Buttons on remote and searching for programs are useless

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Reason of review:
Bad quality
1 comment
Control4

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information? I would like to work directly with you and your dealer to see how we can correct the issues you’re having with your system and FIOS.

eestes@control4.com

Thank you!

-EE

Anonymous

Very disappointed

We have had endless problems with the system ...just a huge mess - intercom never works , alarm system doesn’t work , cameras inactive .... we need a technician who understands the system as we are getting nowhere with our current onw
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Reason of review:
Damaged or defective
1 comment
Control4

I am very sorry to hear about your experience with Control4. Can you please send me an email with your contact information? I would like to help you find a new dealer and together we can see what it would take to correct your intercom, alarm, and cameras issues.

eestes@control4.com

Thank you!

-EE

Anonymous

My dealer can not update drivers for my Garage Door and new TVs

My dealer can not update drivers for my Garage Door and new TVs. They have spent hours to resolve this with no success.

Every time they call, hey can not resolve the issue or I get a hourly charge from my dealer who has now stopped supporting Control 4 due to the inconsistency of support. I can not believe that when a dealer calls them it takes literally HOURS and 9 times out of 10 the issue is left unresolved. My issue is not with my dealer but rather Control 4.

There is a significant lack of customer service form Control 4 not my dealer. Hope this helps others.

View full review
Pros:
  • Great when it works
Cons:
  • Lack of ability to update drivers fro existing equipment
Reason of review:
Poor customer service
1 comment
Control4

I am so sorry to hear about this, can you please send me an email with your Contact information? I would like to see how we can help get your drivers updated and improve your experience with Control4.

eestes@control4.com

Thanks!

-EE

Anonymous

Very disappointing.

The person who installed the system is nowhere to be found. When I call service technicians in the area to work on it they can't figure out what the guy who installed it did. Said the electrical wires he installed are dangerous This guy was a control four qualified dealer. Right now my television is out. It goes out every so often. I don't even know who to call to reset it with control four. I would really like to just take the whole thing out but don't even know who to call.
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Reason of review:
Damaged or defective
1 comment
Control4

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information? I would like to see how we can help get your TV working, give you more information about your original dealer, and find you a new dealer so we can improve your Control4 experience.

eestes@control4.com

Thanks!

-EE

Anonymous
map-marker Collierville, Tennessee

Night mare

My name is michael smith and here's my phone number for anyone to call me: 404-509-****. This control 4 system is the worst thing I have ever experienced.

Can't get tv or stereo to work, ever. The temperature system has never worked and you cant call up the system remotely, ever, and it never ever, not even once, has worked as advertised, ever. This is big piece of crap. We have a Sonia system that works perfectly at our lake house at lake O'Conner Georgia (only for stereo system).

Our main house is in atlanta Georgia. We spent $40k on the contril 4 control system for our main house. We've now had it 2 1/2 years. It still doesn't work, tv, stereo, always a lot of effort.

My wife don't let me get sonos for our main house because we spent so much money on this piece crap system. We have fights all the time, mostly because it was her idea to have this piece of crap. Also, the company, control 4, won't answer calls when you call to find out why they won't update to something that will work. You might find me on other blogs and internet sights because I'm mad as *** and I'm finally going to get even by letting everyone know how bad this system is.

Btw, I'm from Utah to start with, and am disappointed that a Utah company is so bad. Mike smith.

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Reason of review:
Bad quality
1 comment
Guest

change to RTI, RTI IS honest and reliable.

Anonymous

Don't buy.

Weve had control 4 for our TV only in our brand new home since 2010. Always something wrong.

Techs have to come out every other month to fix SOMETHING. They charge $75/hr. They keep telli ng me the best fix is to spend another $5000 to upgrade the system which will end up not working in another 2 years.

We spent $10000 to buy the system 7 years ago and im supposed to spend another $5000?!!! Dont buy!!!!

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Reason of review:
Bad quality
2 comments
Control4

I am so sorry to hear about your issues with your Control4 system. Can you please send me an email with your contact information?

I would like to see how we can help get your system up to date. eestes@control4.com.

Thank you!

-EE

Guest

Control 4 put more money on advertisement not on improving product quality.

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Anonymous

A nightmare and waste of money.

Control4 - A nightmare and waste of money.
I moved into my house 5 years ago and we have had at least one of our tvs not working or all of them. We have them once a year for a service call with a bill of $500 to 800 dollars. It's rediculous! You have a hard time finding someone to service it and then it doesn't last. Very frustrating. When it works it's fine but it might only last 6 months. Not dependable and very frustrating.
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Reason of review:
Problems with payment
Anonymous

Constant problems

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This system sucks. Do NOT get it.

I have it in both my homes. And there is ALWAYS something wrong I am selling a home n have folks from Palm Beach coming to view a $6 million dollar home. I tried to log in to lower AC, put music on, set the lighting etc as the house is fully automated and the control 4 server is down. REALLY.

In the middle of a work day! WTF This is just one issue! There have been issues that occur EVERY OTHER DAY in one of the houses! Key pads don't work.

Drivers burned out Remotes don't work Wall screens go black n need replacing I have spent thousands of dollars constantly having my AV remotely dial in to fix things when it ALL relates to CONtrol4. Things were so bad the regional manager out of Atlanta cane to my home.

He was so embarrassed DO NOT invest in this system !! Save urself thousands of dollars

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Reason of review:
Bad quality
Anonymous
map-marker Draper, Utah

Dog S.... system

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If you want to watch TV and listen to music Well..... just watch TV and listen to music DOG *** system
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