Didn’t come through on there word

So I am active duty military and I was getting deployed and the company said we could close on the Saturday before I left. Well they couldn’t come through and on top of that they didn’t tell me until Saturday at 5pm when my closing was suppose to be 7 that night it’s *** So the company said for the Inconvenience they would add more to the cash option when I close. They said the amount would be around 1000 dollar for cash at closing they called it sweeting the pot for me well come to find out they lied again and I am getting 300. It’s beyond unprofessional and I would never never never recommend this company to anyone I am beyond disappointed.
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ID
#1530508 Review #1530508 is a subjective opinion of poster.
Location
Land O Lakes, Wisconsin
Service
Contour Mortgage Customer Care
Reason of review
Poor customer service
New Reviewer

Eric Swan is a lying ***

Not more needed. He will ruin your company. Sure, he tricks folks and raises rates once they are invested. He has a whole arsenal of lies that he uses--you hired a crook. I reported him to the Atty general's office in NC at his previous job and he was investigated. They were going to revoke the license of that company to practice in NC. His supervisor called me and offered me a 3.5% mortgage to drop the matter. Contour is either complicit or did not do their homework. I am posting this in hopes that others read it and take their business elsewhere. Do you really think you can do business that way? It won't last. He will increase your bottom line, and like a locust, will leave your field barren and fly off to another field. He is a nomad--a carpet bagging snake oil salesman. *** if you will.
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1 comment
#1552295

Please be advised that effective August 8, 2018 Mr. Swan is no longer an employee of Contour Mortgage. Should you have any further questions or concerns please reach out to us directly at (516) 385-****.

ID
#1344154 Review #1344154 is a subjective opinion of poster.
Reason of review
Poor customer service

Eric Swan with Contour Mortgage.

I received several unsolicited text messages from Eric Swan. Each message was formatted exactly alike so I know that it is a pre-formatted text message. Each time I responded that I was not interested. I also responded to take me off the call list and DO NOT CONTACT ME AGAIN!!! I do NOT want to be bothered by unsolicited text messages and fully expect a business to comply with my wishes to not be bothered. If I receive another unsolicited text message from Eric Swan, I will sue. Leave me alone. Leave me alone. Leave me alone. DO NOT CONTACT ME, EVER!!! ...So this message will not process unless there are at least 100 words, huh? That's screwed up.
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6 comments
#1551030

He is a crook. Was at another mortgage company and I had to call the attorney general's office to file a complaint.

He is deceptive and lies. He offered me a rate of 3.5% and then tried to raise the rate to 4.99% because the comparable homes in the appraisal took months to sell.

That is a lie. He is *** CONTOUR--congrats--you hired a lying dirtbag who will ruin whatever brand you have.

#1552297
@PissedConsumer1551030

Please be advised that effective August 8, 2018 Mr. Swan is no longer an employee of Contour Mortgage.

Should you have any further questions or concerns please reach out to us directly at (516) 385-****. ssage here

#1549235

There is something seriously wrong with Eric Swan. My number was mistakenly typed in under someone else's name for a mortgage.

I rec'd many calls from several lenders & I explained the error and that they had wrong number. All calls ceased except for Swan. Calls every day sometimes twice, up to 9pm in the evenings. I texted & left VM stating he had the wrong number & to please remove it from his call list but calls continue to come in.

I have since blocked his number & notified the corporate office.

Sociopath behavior. Type your message here

#1552298
@PissedConsumer1549235

Please be advised that effective August 8, 2018 Mr. Swan is no longer an employee of Contour Mortgage. Should you have any further questions or concerns please reach out to us directly at (516) 385-****.

#1549181

My phone number was entered incorrectly into a mortgage company & I was inundated with calls. Told all it was a typo-they had wrong number.

All calls ceased except for Eric Swan. Psycho calls everyday sometimes twice. There is seriously something wrong with him. He texted me - I told him I was no the person he was looking for (its a mans name) I left him a voicemail that I wanted the calls to stop and the very next morning he called.

The number is blocked but I can see he called. I emailed the corporate office for help.

This man has a terrible rep online also. Some individuals are just nuts & Eric Swan falls into that category.

#1552301
@PissedConsumer1549181

Please be advised that effective August 8, 2018 Mr. Swan is no longer an employee of Contour Mortgage. Should you have any further questions or concerns please reach out to us directly at (516) 385-****.

View more comments (5)
ID
#1079250 Review #1079250 is a subjective opinion of poster.
Service
Contour Mortgage Customer Care
Reason of review
Poor customer service

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