Contour Airlines
Contour Airlines Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Contour Airlines has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation was to "Put Contour in the 'Do Not Fly' zone" and reviews cite high price levels, billing and customer service problems and a reported 70 minute baggage ramp delay that caused missed connections and extra costs.
Positive Feedback
Passengers note Contour serves small markets and may be the only carrier from some regional airports.
Negative Feedback / Risk Areas
- Frequent baggage delays and ramp procedures led to missed flights and out-of-pocket expenses, a common theme in Contour Airlines customer complaints.
- Billing issues and slow or poor customer service response are reported.
- Refunds and compensation for missed connections appear difficult to obtain.
Key Takeaways for Future Customers
- Check Contour Airlines reviews before booking and verify connection times at small airports.
- Allow extra time for transfers and confirm baggage handling policies.
- Document expenses and persist with customer service if seeking refunds or compensation.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Contour Airlines has a 1.0 star rating from 1 review and consumers are mostly dissatisfied; recent recommendation was to "Put Contour in the 'Do Not Fly' zone" and reviews cite high price levels, billing and customer service problems and a reported 70 minute baggage ramp delay that caused missed connections and extra costs.
Positive Feedback
Passengers note Contour serves small markets and may be the only carrier from some regional airports.
Negative Feedback / Risk Areas
- Frequent baggage delays and ramp procedures led to missed flights and out-of-pocket expenses, a common theme in Contour Airlines customer complaints.
- Billing issues and slow or poor customer service response are reported.
- Refunds and compensation for missed connections appear difficult to obtain.
Key Takeaways for Future Customers
- Check Contour Airlines reviews before booking and verify connection times at small airports.
- Allow extra time for transfers and confirm baggage handling policies.
- Document expenses and persist with customer service if seeking refunds or compensation.
Turn one complaint into a collective action
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Verified Reviewer |
Show Low, Arizona
Excessive baggage delay due to poor Contour ramp processes
- Contour baggage sat on PHX ramp 70 minutes, causing a missed Southwest flight and $280.
- Bags can't reach the carousel until Contour approves, 60 min.
I flew Contour from Show Low, AZ to Phoenix and they kept my luggage on the PHX ramp for 70 minutes. This caused me to miss my Southwest flight to Salt Lake and I had to spend $280.00 to purchase another ticket.
I learned from an American Airlines ramp agent (AA handles Contour's baggage at PHX) that the agents can't take the baggage from the ramp to the baggage carousel until a manager from Contour "okays" the bags and this usually takes 60 to 90 minutes.
In the meantime, me and three other passengers missed their outbound flights. Contour doesn't care, they don't have to, they're the only airline flying out of Show Low, Arizona!
- Quick flights
- Poor customer service from phones to ceo matt chaifetz
Preferred solution: Full refund
User's recommendation: Put Contour in the "Do Not Fly" zone
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