They "ACCIDENTALLY" deleted ALL OF MY CUSTOMER'S INFO - including the tokens for RECURRING BILLING - THE MAORITY OF MY BUSINESS!
THEY ARE DANGEROUS TO YOUR BUSINESS ESPECIALLY IF YOU HAVE A RECURRING BILLING MODEL I Logged in today to see Why they FAILED to charge me yet for my first payment, as it was due yesterday and (I checked with the bank) they hadn't even attempted to bill me yet, and I had provided them with my billing info a long time ago (which I received VERIFICATION of)... Much to my surprise, upon logging in, I am greeted by a message informing me that THEY HAD DELETED ALL OF MY CONTENT AND ALL OF MY CUSTOMER'S INFORMATION PERMANENTLY AND THAT IT CANNOT BE RETRIEVED!!!!!!!!!!!!! Allegedly because of billing (Which THEY HAD MY BILLING INFO AND NEVER ATTEMPTED TO BILL ME PER MY BANK!!!!!) Furthermore, to see what the extent of the damages were because allegedly they had "downgraded" me - which WOULD IMPLY that they retained SOME of the info and kept it active in SOME capacity - I went on my website and clicked on one of my payment buttons......I am given a message that says "We cannot locate this store" WTF?!!?!?!?!? NO WONDER THERE WERE NO ONLINE ORDERS YESTERDAY - ONLY PHONE ORDERS!! (NOT characteristic!) I have attempted to call and email them multiple times - NO RESPONSE....This was 10000% THEIR FAULT - if they are able to fix it i'll rescind this negative review.. Frankly - AT A MINUMUM they owe me what I typically generate on a BELOW average day in online orders (only missed because of THEIR actions and negligence) - and if they CANNOT retreive my recurring cust's billing than AT LEAST 2 months (I'm being generous bc most cust's stay on at least 6-8 months!) of recurring charges for EVERY customer they carelessly deleted and a some sort of compensation for the aggrivation and LACK OF RESPONSE - frankly I'm FURIOUS AND I WILL CONTINUE TO POST NEGATIVE REVIEWS OF THEM TO WARN EVERYONE I CAN NOT TO DO BUSINESS WITH THEM ON EVERY SITE I CAN FIND UNTIL THEY CONTACT ME TO RESOLVE THIS ...I NEVER post negative reviews about companies on these forums - usually only positive ones because I know what it's like as an online business and I know how harsh overcritical and unreasonable some of the "reviewers" can be - But This is UTTERLY RIDICULOUS....PCI Regulations don't ALLOW me to keep the billing info on file....WTF AM I SUPPOSED TO DO NOW? Word To the wise - AVOID CONTENTSHELF.COM - DANGEROUS FOR MERCHANTS! Word
Las Vegas, Nevada
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