Waste of time and money

Waited over 2 months for a decision. They wanted documents after documents. I have good credit and have never been late on a mortgage payment and still got denied. Dont believe the hype , go somewhere else.

User's recommendation: Don’t waste your time and money.

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ID
#2921807 Review #2921807 is a subjective opinion of poster.
Cons
  • Waste of time and money
Loss
$500

What a nightmare!

I went with Consumer Direct Mortgage due to a no closing cost refi which did in fact turn out to have closing costs. I started working with Callie Smith who was supposed to collect my information for the underwriters. To say that she was clueless would be giving her too much credit. I finally got her supervisor John Capone who said he would get it straightened out. He took over but could not manage the process either. I made several calls to Jay Davies my contact person and he stopped responding to me. Bottom line, a bunch of incompetent poorly trained employees. I would give them zero stars if possible.
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ID
#1198793 Review #1198793 is a subjective opinion of poster.
Reason of review
Poor customer service

Amazing

I inquired about a refinance with cash out on December 7th. Almost immediately I was contacted by Todd Grunwald. He was assigned as our senior mortgage broker. He was so helpful and positive from the very start. I have some anxiety related to buying/refinancing properties, but Todd was amazing. He was super responsive and even had me call him one evening to clarify what was going on. I was super impressed. We also worked with Nate Piccone - senior loan processor. He was on top of things from the start. He didn't ask for a lot of unnecessary documentation and was able to move things very quickly. Our last stop was working with Carol Addy. She helped us move the loan through closing and get us an appointment with a notary. She was super helpful and professional. The whole process was incredibly easy and FAST. We closed on 1/4 and received our money today. From the beginning of the process to cash in hand was 32 days. I wanted to say thanks to the three of you for making the process go by so smoothly. I will refer my friends and family to Consumer Direct Mortgage.
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1 comment
#1583964

I too have been working with Nate Piccone. Unfortunately my experience hasn't been a pleasant one.

Its been 3 months now and every time I send in docs requested, its not good enough. They give me another list to send in.

ID
#1165591 Review #1165591 is a subjective opinion of poster.
Location
Delray Beach, Florida
Reason of review
On time delivery

Beware

Consumer direct guaranteed a rate of 3.25%. on a jumbo loan. After sending in 2 years of tax returns, investment accounts, bank accounts, and in addition to hundreds of other documents. After getting preliminary approved for the loan. Of course there was a "snag" just prior to close. They stated the could not do a loan for 3.25%. Consumer direct offered a loan with a rate of above 4%. I had been preapproved for the 3.25%. I ended up paying cash for the home. I my opinion this is a classical bait and switch at the last minute. I would not use this company again. I do not believe this company has the buyers interest at heart. They only have their interests in mind. Buyer beware.
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ID
#1074581 Review #1074581 is a subjective opinion of poster.
Reason of review
Bad quality

Consumerdirect Mortgage Customer Care Review

My experience was very bad, they had my home assessment in theirs email for 2 weeks and they did not relase information to me until it was to late. The Jery reply was that he was moving and did not check his email one week. Because of their mistakes my home buying is in question and the money I have invested is great chances of losing , but they do not care !!!
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ID
#1038796 Review #1038796 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Stay away ..